Technical Operations - Team Lead
Current
Jan 2024 - Present
Who is Alison O'Brien? Overview
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Quick answer
Alison O'Brien is listed as Technical Operations - Team Lead at MPLC, based in Chaska, Minnesota, United States. AeroLeads shows a matched LinkedIn profile for Alison O'Brien.
Alison O'Brien previously worked as Salesforce Consultant at Mplc and Senior Systems Operation Engineer at Wells Fargo. Alison O'Brien holds Bachelor Of Arts - Ba, Statistics from Gustavus Adolphus College.
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MPLC
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Profile bio
About Alison O'Brien
I love problem-solving and creating efficiency. Process makes me happy.Currently a 2x certified Salesforce Admin with experience supporting and implementing SFDC globally.I have worn many hats in multiple businesses and look forward to conquering my next challenge.
Listed skills include Customer Service, Microsoft Office, Public Speaking, Teamwork, and 18 others.
Current workplace
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13 roles
Alison O'Brien work experience
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Salesforce Consultant
Apr 2023 - Dec 2023
Senior Systems Operation Engineer
Supported 20 Salesforce instances nationally via Service Now tickets as L2 resource. Supported implementation and go live for additional an Salesforce instance for 900+ users.Implementation support on agile projects for multiple Salesforce instances to improve user experience and productivity.Worked with onshore and offshore teams to escalate tickets and resolve production issues.
Aug 2022 - Feb 2023
Salesforce Administrator - Project Lead
Dec 2021 - Jul 2022
Senior Business Analyst - Salesforce Admin
Jun 2021 - Dec 2021
Salesforce Administrator
Nov 2020 - Jun 2021
Coordinator / Analyst
Sep 2018 - Nov 2020
Senior Consulting Assistant
Gustavus Technology Services
Assist students, faculty, and staff with technology problems to support software, network, and printer technology provided by the CollegeCommunicate with customers, coworkers, and supervisors to analyze problems and present solutions Development of meeting agenda, training content, and execution of monthly meetings for IT help desk employees Responsible for assigning tasks and helping manage incoming cases during day time and evening shifts
Oct 2016 - Jul 2018
Technology Consulting Assistant Supervisor
Gustavus Technology Services
Managed the full-time summer student workers of the Gustavus Technology Helpline. Managed and organized summer projects. Provided customer service and solutions for technology related issues on campus, while assisting other students to do the same. Implemented loaner laptop program for college faculty and staff.
Jun 2017 - Aug 2017
Technology Intern
Gustavus Technology Services
Developed a training program and schedule to train new technology helpline student. Trained new student employees to work as technology helpline employees. Developed and wrote technology based presentations for students for Real Life 101: Technology Series.
Jan 2017 - Jan 2017
Student
Gustavus Adolphus College
Sep 2016 - May 2018
Statistics Supervisor
College Of Saint Benedict
Raised money for student scholarships at the College of Saint Benedict "Phonathon". Oversaw student fundraising calling, boosted morale, thanked donors. Trained new employees and coached student callers on their calls with constituents. Composed simplified statistics summaries to inform annual giving officers and students of progress.
Oct 2013 - Jun 2015
Grounds Keeper/ Assistant
May 2014 - Aug 2014
2 education records
Alison O'Brien education
Bachelor Of Arts - Ba, Statistics
Gustavus Adolphus College
Education record
College Of Saint Benedict And Saint John’S University
FAQ
Frequently asked questions about Alison O'Brien
Quick answers generated from the profile data available on this page.
What company does Alison O'Brien work for?
Alison O'Brien works for MPLC.
What is Alison O'Brien's role at MPLC?
Alison O'Brien is listed as Technical Operations - Team Lead at MPLC.
Where is Alison O'Brien based?
Alison O'Brien is based in Chaska, Minnesota, United States while working with MPLC.
What companies has Alison O'Brien worked for?
Alison O'Brien has worked for Mplc, Wells Fargo, Gustavus Technology Services, Gustavus Adolphus College, and College Of Saint Benedict.
How can I contact Alison O'Brien?
You can use AeroLeads to view verified contact signals for Alison O'Brien at MPLC, including work email, phone, and LinkedIn data when available.
What schools did Alison O'Brien attend?
Alison O'Brien holds Bachelor Of Arts - Ba, Statistics from Gustavus Adolphus College.
What skills is Alison O'Brien known for?
Alison O'Brien is listed with skills including Customer Service, Microsoft Office, Public Speaking, Teamwork, Data Analysis, Leadership, Student Leadership, and Statistical Data Analysis.
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