Supported 20 Salesforce instances nationally via Service Now tickets as L2 resource. Supported implementation and go live for additional an Salesforce instance for 900+ users.Implementation support on agile projects for multiple Salesforce instances to improve user experience and productivity.Worked with onshore and offshore teams to escalate tickets and resolve production issues.

Assist students, faculty, and staff with technology problems to support software, network, and 
printer technology provided by the CollegeCommunicate with customers, coworkers, and supervisors to analyze problems and present solutions Development of meeting agenda, training content, and execution of monthly meetings for IT help desk employees Responsible for assigning tasks and helping manage incoming cases during day time and evening shifts

Managed the full-time summer student workers of the Gustavus Technology Helpline. Managed and organized summer projects. 
Provided customer service and solutions for technology related issues on campus, while assisting other students to do the same. 
Implemented loaner laptop program for college faculty and staff.

Developed a training program and schedule to train new technology helpline student. 
Trained new student employees to work as technology helpline employees. 
Developed and wrote technology based presentations for students for Real Life 101: Technology Series.

Raised money for student scholarships at the College of Saint Benedict "Phonathon". 
Oversaw student fundraising calling, boosted morale, thanked donors. 
Trained new employees and coached student callers on their calls with constituents. 
Composed simplified statistics summaries to inform annual giving officers and students of progress.