Pro-active team player thriving on direct customer satisfaction, managing stakeholder interactions in a manner that establishes credibility and trust of the business, the team and myself. I feel that communication, at all times, is key to successful relationships with internal and external stakeholders.Qualified in Leadership, Business Administration and Customer Service.Professional, highly process driven and efficient, I strive to be the "best in class".Ability to use initiative and confident in decision making, possessing a strategic mindset, enabling me to plan and execute on a tactical level, and demonstrate a passion for providing exceptional service.Proven track record of Project Management, Mentoring, Auditing, Compliance and Tender processes. To include successful ownership and completion of ISOs 9001, 14001 & 45001 (previously 18001), Industry Accreditations and Internationally recognised Awards, BT Channel Partner compliance and management system audits within a variety of areas including Health & Safety, Quality, Data and Environmental Compliance.Excellent written and verbal communication and organisation skills, with a track record of discretion and confidentiality at all times.A positive and enthusiastic approach to work with the ability to work independently and under pressure, always providing a high level of service for both internal and external stakeholders.Effective resource management of my team, ensuring clients receive the best possible service at all times.I am a pro-active problem solver, with a keen eye for detail, motivator and “get-stuff-done” person.