Alison Sargent Email and Phone Number

Responsible for all areas of customer engagement from marketing content development, pre-sales presentations and customer satisfaction at this global manufacturer of sophisticated oceanographic water samplers. Customer base consists of premier international scientific research facilities.• Proactively manage customer requirements to create external stakeholder satisfaction• Ensure customer success by working with customers and internal teams• Create targeted content to introduce new… Show more Responsible for all areas of customer engagement from marketing content development, pre-sales presentations and customer satisfaction at this global manufacturer of sophisticated oceanographic water samplers. Customer base consists of premier international scientific research facilities.• Proactively manage customer requirements to create external stakeholder satisfaction• Ensure customer success by working with customers and internal teams• Create targeted content to introduce new products to customers and generate sales leads.• Capture customer data, track sales leads, and review analytics using Salesforce CRM • Monitor customer engagement across social media platformsResponsible for capturing customer cycle details using Salesforce CRM Show less

Recruited by the Executive Team to direct the turnaround of a business unit while preserving customer satisfaction and creating shareholder value.

One of six employees chosen from a pool of 550 to create a new business unit in the early days of cloud computing. New start-up high tech business featured a 65,000 square foot data center, 24 x 7 Customer Support Center, cloud computing Operations Center, aggressive service level agreements, and disaster recovery service.

Supervised staff in multiple offices and established key interdepartmental relationships to ensure on-time and on-budget project success.