Alison Saylor work email
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Alison Saylor personal email
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Solid history of achieving high levels of client satisfaction through applying proficiencies in interpersonal communications, conflict resolution, IT troubleshooting, and problem solving. Track record of going above and beyond performance requirements to resolve client issues in timely and satisfactory manner. Team collaborator, fostering unity in delivering excellent customer service and utilizing skills of each member to achieve optimal results for customers.Specialties: AREAS OF EXPERTISE:• IT Troubleshooting • Client Needs Assessment• User Training & Support • Support Calls• System Upgrades • Financial ServicesTECHNICAL PROFICIENCIES:Platforms: Windows Tools: Microsoft Word, SalesForce, Excel, Outlook, Access, PowerPoint, Internet Explorer,HEAT 8, DonorPerfect, Lotus Notes, Team Support, Service Desk Express, Active Directory,MicroStrategy, Mainframe, AS400, Perfect Tracker, LDRPS, NetWare Admin,House On The Hill, SpiraTeam, Connectwise, Client IQ, Remote Tools, JDA, Camtasia,Teams, Microsoft Project, SharePoint
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Project CoordinatorAlmac GroupCollegeville, Pa, Us
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Associate Project ManagerAlmac Group Sep 2024 - PresentCraigavon, County Armagh, Gb
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Project CoordinatorAlmac Group Sep 2021 - Sep 2024Craigavon, County Armagh, Gb
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Project CoordinatorMartech Medical Products, Inc. May 2019 - Sep 2021Harleysville, Pa, UsManage new IT projects for the IT departmentKey Achievements:• When a new project is created for the IT Department, I am assigned to the project and I make sure that the project stays on target by using Microsoft Project. As the project moves along, I setup meetings with different departments to make sure they are doing their part for the project.• I development training guides for application and create videos for applications using Camtasia.• When a new hire starts with the company, I train them on how to use applications on their computer. -
Support SpecialistTemenos Nov 2018 - Apr 2019Lancy, Geneva, ChInterface with clients to resolve/troubleshoot problems with software.Key Achievements:• Provide customer support and technical issue resolution via E-Mail, Phone and other electronic medium• Answer product and process related questions posed by customer through an internal case management system•Track and maintain constant communication with the customer from the beginning to the end of any established case, issue, or concern -
Sales Support AssociateCenturylink Apr 2018 - Nov 2018Monroe, La, UsHelp Account Sales Rep Quote deals for new and existing customers.Key Achievements:• Assist Account Reps on how to quote using our quoting systems• Run a report daily that shows productivity for all of the Account Reps• Open tickets for deals that are not showing up correctly -
Technical Support Call Coordinator/ExpeditorDolphin Corporation Nov 2015 - Mar 2018Manage SalesForce Support Center daily and expedite cases to appropriate consultant. Serve as a front-line of communicationbetween the client and internal resourcesKey Achievements:• Manage and train customers on the Dolphin Support Center• Monitor cases that come into the Dolphin Support Center• Create knowledgebase articles for customers/employees to use a reference• Escalate high priority issues when necessary to the appropriate people
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Isolved Hcm Client Support RepresentativeProxus Hr Jul 2015 - Nov 2015Radnor, Pennsylvania, UsInterface with clients and resolve their problems. Getting organized to train clients with ACA Comply. Key Achievements: • Reset/Unlock clients passwords• Setting up/Training clients in ACA Comply -
Client Production Support AnalystEbay Enterprise Nov 2014 - May 2015UsManage day to day client e-commerce technology issue resolution and communication. Serve as a front-line of communication between the client and internal resources.Key Achievements: • L1 triage of reported production issues for assigned client segment• Manage client expectations in regards to SLA for issue resolution, provides business-friendly updates in a timely fashion, and escalates high priorities as needed.• Demonstrated client-focused mentality, providing optimal customer service and strong interpersonal communications. -
Customer Support SpecialistApparel Business Systems, Llc May 2014 - Nov 2014Blue Bell, Pennsylvania, UsInterface with clients to resolve / troubleshoot problems with software. Document any issues that arise into Connectwise. Key Achievements: • Demonstrated ability to successfully assess client needs and preferences.• Demonstrated client-focused mentality, providing optimal customer service and strong interpersonal communications. -
Support AnalystAsi Business Solutions, Inc. Apr 2012 - May 2014King Of Prussia, Pa, UsInterface with clients to resolve / troubleshoot problems with software. Perform Quality Assurance testing every week for our clients. Document any issues that arise into SpiraTeam.Key Achievements: • Demonstrated ability to successfully assess client needs and preferences.• Demonstrated client-focused mentality, providing optimal customer service and strong interpersonal communications. -
Implementation And Support SpecialistAdvanced Technology Group, Inc Sep 2010 - Feb 2012Plainsboro, New Jersey, UsInterface with clients to resolve / troubleshoot problems with software, upgrade systems, and deliver training on how to utilize software. Log customer issues into Team Support. Collaborate with coworkers, remote access clients’ as needed to troubleshoot issues. Key Achievements: • Demonstrated ability to successfully assess client needs and preferences.• Demonstrated client-focused mentality, providing optimal customer service and strong interpersonal communications. -
Support RepresentativeSofterware, Inc Jul 2008 - Sep 2010Fort Washington, Pa, UsInterface with clients to resolve / troubleshoot problems with software, upgrade systems, and deliver training on how to utilize software. Log customer issues into HEAT. Collaborate with coworkers, remote access clients’ computers, or retrieve backup of clients’ DonorPerfect system as needed to troubleshoot issues. Guide new Support Representatives in using software. Key Achievements: • Demonstrated ability to successfully assess client needs and preferences.• Displayed strength in containing client frustrations and / or calming them down. -
Techdesk AnalystCharming Shoppes Dec 2005 - Jul 2008Mahwah, New Jersey, UsAssisted employees by resolving problems with applications. Updated status line when major system problem arose and alerted appropriate IT staff. Answered support calls regarding Charming Shoppes applications and logged tickets into Service Desk Express. Unlocked and re-set passwords; performed troubleshooting for users experiencing remote log-in difficulty. Collaborated with co-workers as needed to resolve issues.Key Achievements:• Built track record of completing work in highly efficient manner.• Demonstrated client-focused mentality, providing optimal customer service and strong interpersonal communications. -
Customer Support RepresentativeFreightek, Inc Dec 2004 - Dec 2005Responded to support calls regarding Freightek applications and transferred updates programs to customer systems. Unlocked users and set up user profiles on AS400 platform. Performed troubleshooting on common export / import issues occurring on AS400 platform.Key Achievements:• Communicated clearly with clients, ensuring they understood solutions to their problems.• Applied “above and beyond” dedication to receiving answers to customer questions as quickly as possible.
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Business AnalystCommerce Bank Apr 2004 - Dec 2004Toronto, Ontario, Ca• Imported and exported files and perform batch deletions of employees in LDRPS• Kept employee information in LDRPS current• Update call and vendor lists in LDRPS -
It Service SpecialistCommerce Bank Feb 2003 - Apr 2004Toronto, Ontario, Ca• Unlocked users and changed user’s ID’s for various applications (Enterprise, Novell and Dimension 3000)• Troubleshoot printer, pc, mouse, keyboard, monitor and software problems• Made sure all requests were completed in an efficient and timely manner• Made service calls to retail locations
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Customer Service RepresentativeCommerce Bank May 2002 - Feb 2003Toronto, Ontario, Ca• Opened and closed various bank accounts for customers• Re-ordered checks for customers• Handled various customer issues• Checked account balances• Informed customers about different bank products
Alison Saylor Skills
Alison Saylor Education Details
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Hofstra UniversityBusiness Administration/Business Computer Information Systems -
Cheltenham High School
Frequently Asked Questions about Alison Saylor
What company does Alison Saylor work for?
Alison Saylor works for Almac Group
What is Alison Saylor's role at the current company?
Alison Saylor's current role is Project Coordinator.
What is Alison Saylor's email address?
Alison Saylor's email address is al****@****ast.net
What schools did Alison Saylor attend?
Alison Saylor attended Hofstra University, Cheltenham High School.
What skills is Alison Saylor known for?
Alison Saylor has skills like Troubleshooting, Quality Assurance, Enterprise Software, Microsoft Office, Sales, Management, Leadership, Retail, Windows, Visio, Problem Solving, Business Intelligence.
Who are Alison Saylor's colleagues?
Alison Saylor's colleagues are Rachael Faulk, Stephen Coyle, Mica Magill, Owen Lavery, Peter Smith, Kathryn Philbrick, Joseph Kyttle.
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