• Managed day-to-day operations on Shopify, Wix, and Etsy, ensuring seamless business functionality.• Applied SEO principles to enhance product visibility and improve search rankings.• Conducted market research to identify emerging trends and select products that resonate with the target audience.• Created and managed ad content on Facebook, Pinterest, and TikTok, driving targeted traffic and increasing engagement.• Utilized data analytics to track performance metrics, identify trends, and inform strategic decisions.• Provided exceptional customer service, promptly addressing inquiries and concerns.• Leveraged social media marketing to boost brand visibility and drive website traffic.• Developed email marketing campaigns, increasing customer engagement and sales.• Website Design and Development:o Designed and developed websites using Wix and Shopify, creating user-friendly and visually appealing online stores.o Created custom graphics and logos to enhance brand identity and ensure cohesive visual presentation.o Implemented responsive design principles to ensure optimal viewing across devices.o Utilized HTML and CSS to customize site elements and improve functionality.o Optimized website graphics and images to improve load times and enhance user experience.o Conducted A/B testing on website layouts and design elements to determine the most effective configurations.o Integrated e-commerce functionalities, such as payment gateways and inventory management systems, to streamline online sales processes.

• Managed executive calendars, scheduled appointments, and coordinated meetings to maximize efficiency.• Handled email correspondence, drafted responses, and prioritized urgent messages for timely communication.• Organized and maintained digital and physical files, ensuring accurate documentation.• Developed and implemented office policies and procedures to streamline operations and improve workflow.• Coordinated travel arrangements, including booking flights, accommodations, and transportation, ensuring cost-effective itineraries.• Managed office supplies inventory, placed orders, and negotiated with vendors to maintain budgetary control.• Provided exceptional customer service by handling inquiries and resolving issues professionally.• Assisted in onboarding new employees, including orientation and training on company policies.• Supported the finance department by processing invoices, managing expense reports, and assisting with budget preparation.• Utilized MS Teams for project management, ensuring all tasks were tracked and completed on time.

• Developed and managed a comprehensive social media calendar, scheduling posts to enhance customer engagement.• Implemented SEO optimization and Pinterest strategies to improve online visibility.• Designed pins, curated content, and managed Pinterest boards to drive traffic and engagement.• Utilized Google and Pinterest analytics to monitor key metrics and adjust strategies for optimal performance.• Led affiliate marketing campaigns, including email campaigns and influencer collaborations.• Provided live customer support through chats, emails, and texts, ensuring member satisfaction.• Produced and edited video content for social media platforms, increasing viewer engagement.• Provided live customer support through chats, emails, and texts to members of the training program.

• Provided comprehensive administrative support including filing, supply ordering, and budget tracking.• Managed program schedules, coordinated logistical needs for travel, and prepared training presentations.• Conducted virtual medical refresher trainings monthly for agents worldwide.• Handled ordering and tracking of medical training inventory and operational needs.• Managed training vendor contracts, approvals, and payments.• Developed and maintained a SharePoint site for training materials, schedules, and videos.• Supported travel arrangements, including passport issuance, hotel bookings, and flight needs.Key Achievements:• Improved training logistics efficiency by 30% through optimized scheduling and inventory management.• Enhanced information accessibility by creating a comprehensive SharePoint repository for training materials

• Project Manager for Samsung America providing support to Radio Frequency (RF) engineering team. • Responsible for managing the 2.5 MHz national roll out to meet standard test performance and quality requirements. Work with national teams daily to manage weekly forecast of drive test schedules, troubleshoot issues and drive to resolution. Provide project revenue forecasts and financial status reports.• Project Manager for National Pico deployment within Sprint Markets. Manage the commissioning and integration as well as the RF drive test performance for both indoor and outdoor Pico cells. Provide project revenue forecasts and financial status reports.• Oversee contactor on-boarding procedures. Work directly with Samsung Vendor Support team and Vendor. Responsible for managing resource tracker and maintaining quarterly management forecasts. Work closely with Managers to generate any and all headcount reports needed. • Monitor all RF business opportunities through management of master spreadsheet which contains all information pertaining to business opportunities and active projects. Report is generated weekly for team and management. • Manage RF business opportunities within an internal Sales Business Opportunity Tracking System (BOTS). Establish and submit level of efforts for specific opportunities.

• Management Analyst for Department of State (DOS) Diplomatic Security Engineering and Computer Division (DSECD). Provide support on management systems techniques, processes and technology to optimize the Division's operations.• SharePoint Administrator responsible for designing new sites, updating and maintaining site content. Create Standard Operating Procedures (SOPs) for SharePoint navigation to disseminate to team and leadership. Conduct one on one SharePoint training sessions with team members.• Analyzed administrative processes and/or Division programs to identify areas of improvement and determine the best course of action to streamline processes and improve overall efficiencies.• Generate appropriate documentation in support of management programs, policies and activities and presented to Senior Leadership. Documented SOPs and implemented new/revised procedures/technologies.• Oversaw the division spend plan, financial procedures and reporting. Conducted administrative and financial analysis of program expenditures and travel operations. Provide financial reports to leadership on weekly basis.

• Program Security Analyst for DOS Diplomatic Security (DS), Office of Overseas Protective Operations (OPO). Responsible for coordinating with other DS elements and commercial vendors regarding implementation and interpretation of contractual requirements governing residential security, local guard, and surveillance detection operations.• Worked independently from home office analyzing biographical information, security clearances, and resumes to ensure candidates successfully meet the contractual requirements.• Facilitated monthly meetings with Program Security Analysts and leadership to ensure that all contractual requirements are documented and communicated among the teams. • Worked closely with DS Agents world-wide to maintain current contractual security requirements. • Provided project management support for classified projects in support of business operations. Worked closely with specialized teams to ensure deadlines were met and ensure all DS OPO policies and procedures were followed.

•Provided project analyst and knowledge management support for the Defense Threat Reduction Agency (DTRA) contract in support of a large SharePoint implementation effort across the DTRA organization. •Managed the development of the Knowledge Management (KM) and Information Technology (IT) team SharePoint home page. Designed user interface, gathered and published all site content. Created Wiki’s and team blogs to increase communication with government and internal teams and assisted them on developing their own team sites. •Assisted in the development of the SharePoint training curriculum. Developed SharePoint training SOPs. Coordinated and facilitated SharePoint training across government and internal support teams.•Provided project analyst and knowledge management support for the Department of Defense (DoD) Military Human Resources Support Services (MHRSS) contract assisting in operational strategy management and development. •Responsible for the management of the integrated project schedule encompassing six separate projects. •Responsible for the development of high level client schedule and financial reports. Developed and managed all schedule report generation processes. Utilizing various tools to collect data and ensured reports were accurate and delivered on time to client. •Provided KM support to the implementation of an Electronic Content Management (ECM) software system in an effort to adhere to DoD records management policy and regulations. • Constructed training presentations and facilitated training to both internal and government teams. Facilitated KM forums across government agencies to assist other agencies in implementation of KM policies, and share lessons learned. •Managed implementation of SharePoint tool. Worked with third party vendor to establish system requirements and user interface designs. Responsible for managing implementation schedule and identifying schedule risks. Provided weekly reports to leadership on implementation progress.

•Provided project management support for all business operations and process management efforts within the SE&M organization working to streamline business processes and improve customer satisfaction.Managed an effort to define and analyze requirements for customer acquisition processes supporting various wireless products. Facilitated gap analysis of current processes and developed more streamlined processes to ensure minimal impact to customers.• Managed the deployment of the Salesforce.com tool. Identified training requirements and developed communication plans. Facilitated virtual training forums to reach teams nationwide and increase user knowledge as well as tool adoption. •Project Manager for various VoIP projects that involved implementation of IP Wireless systems. Defined system requirements, produced project schedule and test plans, and monitored project performance. Responsible for delivering weekly status reports on the network performance to Senior Leadership.• Responsible for developing and managing the lab schedule in support of the QChat implementation. Provided recommendations to mitigate risks and ensure timely completion of activities. Managed project budget and developed financial reports for Senior Management. • Led a Business Process Improvement (BPI) effort to identify areas of improvement in the project planning process. Worked with Senior Management to define requirements and managements needs to develop a comprehensive planning process. Successfully implemented revised process that streamlined project planning efforts across multiple divisions.•Spearheaded an effort to analyze current inventory procedures. Performed process gap analysis on current Inventory Management process to shape a strategic plan that produced a more efficient method to maintain network equipment inventory across the United States.