Alison Sharma

Alison Sharma Email and Phone Number

Head of Sales Capability Development CSSO at Nokia @ Nokia
espoo, southern finland, finland
Alison Sharma's Location
Noida, Uttar Pradesh, India, India
Alison Sharma's Contact Details

Alison Sharma personal email

n/a
About Alison Sharma

Alison Sharma is a Head of Sales Capability Development CSSO at Nokia at Nokia. She possess expertise in offshore outsourcing, quality management, operations management, outsourcing management, call centers and 10 more skills. Colleagues describe her as "Alison is one of the warmest and most supportive managers I’ve had the pleasure to work with! Her natural ability to communicate and her thoughtful approach to building capability have truly empowered our sales teams at Nokia to excel. Whether through practical learning solutions or engaging workshops, it’s amazing to watch how effortlessly she tackles even the most complex challenges. As my manager, she always encouraged me to think creatively and see opportunities in every challenge. She makes everyone on the team feel valued and supported, creating an environment where innovation and growth happen naturally. Her leadership not only gets great results but also inspires each of us to keep growing, both personally and professionally! I highly recommend working with Alison and wish her the best in every endeavor!"

Alison Sharma's Current Company Details
Nokia

Nokia

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Head of Sales Capability Development CSSO at Nokia
espoo, southern finland, finland
Website:
nokia.com
Employees:
157111
Alison Sharma Work Experience Details
  • Nokia
    Head Of Sales Capability Development
    Nokia Jun 2021 - Present
    Noida, Uttar Pradesh, India
  • Nokia
    Learning Solutions Manager
    Nokia Dec 2020 - Jun 2021
    Noida, Uttar Pradesh, India
  • Exl
    Assistant Vice President
    Exl Aug 2015 - Mar 2020
    Noida Area, India
    Leading a training function across sites for a large UK insurance client. Bringing my passion for excellence customer service and love of training together. Delivering leadership training and accrediting other trainers using my Bluesky master accreditation.
  • Centrica
    Senior Performance Manager
    Centrica Oct 2013 - Jul 2015
    Noida Area, India
    I manage the operational performance of the offshored British Gas Business voice collections process on site within the 3rd party office.
  • Centrica
    Senior Quality Manager
    Centrica Apr 2010 - Oct 2013
    My role involves represting British Gas in an offshore, third party, call centre environment. I work in partnership with the 3rd party to achieve service excellence for our customers as well as working with colleagues onshore.
  • Nationwide Building Society
    Operations Manager
    Nationwide Building Society Jun 2009 - Apr 2010
    Managing team managers who ran back office blended teams who were working on customer banking queries.
  • Nationwide Building Society
    Team Manager
    Nationwide Building Society Sep 2007 - Jun 2009
    Managed a team working on a blended process dealing with customers' online banking queries. This covered operational asell as quality management.
  • Thames Water
    Contract Support Team Manger
    Thames Water Jul 1999 - Sep 2007
    Swindon, United Kingdom
    This role involved managing a team who directly supported an offshore outsourcing provider with quality, query management, monthly billing in accordance with the contract. This cover complex back office blended processes, correspondence and email.

Alison Sharma Skills

Offshore Outsourcing Quality Management Operations Management Outsourcing Management Call Centers Back Office Bpo Relationship Management Cultural Awareness Utility Industry People Skills Service Delivery Crm Business Process Outsourcing Customer Relationship Management

Alison Sharma Education Details

  • Faringdon School
    Faringdon School

Frequently Asked Questions about Alison Sharma

What company does Alison Sharma work for?

Alison Sharma works for Nokia

What is Alison Sharma's role at the current company?

Alison Sharma's current role is Head of Sales Capability Development CSSO at Nokia.

What is Alison Sharma's email address?

Alison Sharma's email address is al****@****ice.com

What schools did Alison Sharma attend?

Alison Sharma attended Faringdon School.

What skills is Alison Sharma known for?

Alison Sharma has skills like Offshore Outsourcing, Quality Management, Operations Management, Outsourcing Management, Call Centers, Back Office, Bpo, Relationship Management, Cultural Awareness, Utility Industry, People Skills, Service Delivery.

Who are Alison Sharma's colleagues?

Alison Sharma's colleagues are Richert Matthias, Rod Osborne, Manish Kumar, Jose Campo, Rajeev Kumar, Aihua Liu, Nikodem Godek.

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