An ambitious customer experience professional,with a strong reputation in Operational Leadership.I am passionate in driving business improvements that have a positive impact on the customer journey and excel when leading a team.Key Skills include ; Project delivery. Leading,planning and delivering project objectives from root cause analysis through to implementation. Coaching & people development. Observational feedback coaching and follow up to drive skills, behaviour and improve performance.Communication.A confident communicator with the ambition to develop strong stakeholder relationships build on trust and mutual respect.Leadership.Create a culture based around empowerment,developing people and exceeding customer expectations.Ensuring growth and improvement. Customer Analytics.Understanding and listening to what different meaningful insight is telling me. Review rain points and how experiences can be improved.Influencing & Inspiring.Inspire confidence in others and give a rounded picture that can influence making delivery happen at pace.