Alison Solley Email and Phone Number

• Provide quality support and decision making skills across a range of Global Standards and Financial Crime Compliance related activities• Carry out Know Your Customer, Identification and Verification checks on customers over the telephone

• Line manage the Service’s administration support staff, including recruitment and selection, customer service, performance management, office management and training programmes• Ensure the service’s management information systems, including databases, registers, spreadsheets, files and systems are set up and maintained• Ensure procedures and standards are implemented and reviewed regularly• Assist with preparation and collation of the Service’s committee papers• Prepare ad-hoc analysis, reports and returns as required• Assist in the preparation, monitoring and control of designated budgets• Set up and maintain records in relation to monies received and given, i.e. petty cash, rent payments etc• To ensure health and safety within the service is maintained i.e. Fire Register / drill / equipment maintained regularly• Take and type up formal minutes of meetings, file notes and disciplinary notes.• To participate in the Association’s operational working groups.• Any other duties required by Line Manager, Area Managers, Service Coordinators or Senior Support Workers• Cover Reception and answer any telephone enquiries

• Programme Administrator for several grant programmes that invests in voluntary and community based organisations across Scotland• Responsible for paying 135 organisations £7 million in quarterly payments, balancing the budget and taking into account under/over spends.• Actively provides administrative support to programme and project staff and provides the vital link between projects and stakeholders• Have to work to tight deadlines and manage a busy and varied workload to ensure programme deadlines are met• Experience of using Microsoft Access to maintain databases and retrieve data by building custom queries. Also used Microsoft Excel to create and maintain financial spreadsheets• Accountable for organising successful events and ensuring catering was present when required• Carried out reception duties such as booking appointments and receiving calls. High levels of customer service were always delivered• Ensured important processes and guidelines were documented and circulated to the relevant individuals promoting consistency

Working for Office Angels in the Dunfermline Building Society