As the Project Director, I implement all aspects of a SAMSHA CCBHC grant and oversee day to day operation, while preparing agency for meeting all CCBHC application requirements. I act as a liaison with SAMHSA project officer and write and submit all SAMHSA reports. I am responsible for the development of CCBHC protocols, policy, and procedures and create workflow processes for all CCBHC positions. I lead the CCBHC Certification committee and Monitor CCBHC QA performance measures and work with… Show more As the Project Director, I implement all aspects of a SAMSHA CCBHC grant and oversee day to day operation, while preparing agency for meeting all CCBHC application requirements. I act as a liaison with SAMHSA project officer and write and submit all SAMHSA reports. I am responsible for the development of CCBHC protocols, policy, and procedures and create workflow processes for all CCBHC positions. I lead the CCBHC Certification committee and Monitor CCBHC QA performance measures and work with Quality Assurance staff to provide guidance in proper charting/documentation practices to meet CCBHC standards. I lead the plan to assess and implement culturally and linguistic competent staff, providers, and peers; develop and implement a written cultural and linguistic plan. I conduct an analysis of barriers and facilitate changes in services and local relationships necessary to become fully certified. I identify organization strengths and areas of improvement to meet the triple/quadruple aim of improving the experience of individual healthcare, improving population health, and controlling costs. I ensure the CCBHC complies with all relevant federal, state, and local laws and regulations regarding client and staff safety, cleanliness, and accessibility. I work with Evaluator/CQI Coordinator and Compliance Coordinator to ensure CCBHC standards are met. I also network with key referral sources such to provide information on same day access for care to increase referrals and coordination of care. I supervise key CCBHC staff including Registered Nurse, Benefits Coordinator, and Care Coordinator. Show less

As the Director of Field Operations, I am responsible for the administrative and managerial operations of a SAMHSA funded CCBHC (Certified Community Behavioral Health Clinic), an OMH Article 31 outpatient mental health clinic, an OASAS Part 822 Outpatient substance abuse program, and an internal mobile crisis team. I manage program operations, audit readiness requirements, fiscal operations, and stake holder development for the above-mentioned programs. I ensure all programs adhere and comply… Show more As the Director of Field Operations, I am responsible for the administrative and managerial operations of a SAMHSA funded CCBHC (Certified Community Behavioral Health Clinic), an OMH Article 31 outpatient mental health clinic, an OASAS Part 822 Outpatient substance abuse program, and an internal mobile crisis team. I manage program operations, audit readiness requirements, fiscal operations, and stake holder development for the above-mentioned programs. I ensure all programs adhere and comply with funders and grantee requirements, and all programs meet all benchmarks outlined by funding sources. I work towards fostering an environment that promotes excellence in service delivery as well as staff accountability, through strategic planning, implementation, and program development that will improve the service delivery system as well as cultivate staff training and growth. Show less

As the Mobile Crisis Team Supervisor, I oversee a team of 4 clinicians providing crisis response via timely evaluation, triage and access to acute mental health, and/or substance abuse services, 24/7/365. I ensure staff are providing immediate telephonic response to assess crisis and determine risk, mental status, medical stability and appropriate face to face response as needed. I facilitate daily meetings to coordinate field visits as needed for high risk clients. One of my responsibilities… Show more As the Mobile Crisis Team Supervisor, I oversee a team of 4 clinicians providing crisis response via timely evaluation, triage and access to acute mental health, and/or substance abuse services, 24/7/365. I ensure staff are providing immediate telephonic response to assess crisis and determine risk, mental status, medical stability and appropriate face to face response as needed. I facilitate daily meetings to coordinate field visits as needed for high risk clients. One of my responsibilities is to review mobile crisis client referrals and determine eligibility and appropriateness and also review client chart documentation to ensure accuracy including progress notes and assessments (CSSRS, PHQ-4, and safety plan). I also track data and prepare monthly reports that reflect specific program data, number of crisis calls received, as well as prepare a narrative to indicate the monthly opportunities and challenges for the program. I meet with staff weekly for supervision to review high risk cases, and clinical skills, as well as develop performance appraisals for staff that evaluate job performance and function. I also provide crisis intervention and support as needed to high risk cases, including on site sessions. Show less

As the Clinical Director II, I provided programmatic oversight of the HCBS Infrastructure Project to maintain contractual obligations by monitoring progress of monthly and quarterly target metrics, while delivering administrative and clinical supervision to a team of 3 HARP Assessors, and 1 MSW Intern. In this role I was responsible for analyzing and interpreting HARP/HCBS data to prepare reports for our lead Health Home CBC on a monthly basis. I collaborated with MCOs on receiving potential… Show more As the Clinical Director II, I provided programmatic oversight of the HCBS Infrastructure Project to maintain contractual obligations by monitoring progress of monthly and quarterly target metrics, while delivering administrative and clinical supervision to a team of 3 HARP Assessors, and 1 MSW Intern. In this role I was responsible for analyzing and interpreting HARP/HCBS data to prepare reports for our lead Health Home CBC on a monthly basis. I collaborated with MCOs on receiving potential clients and overall HCBS service delivery. I conducted weekly individual and group supervision, as well as advised and responded to crisis events, address suicidality, domestic violence, etc. I was responsible for reviewing and evaluating HARP Eligibility Assessments, Plans of Care, and chart notes for improving quality standards. I also oversaw and coordinated the Care Coordination intake referrals and enrollment process, which entailed managing and updating a master tracker spreadsheet containing data of over 300 clients. Show less

Provided clinical and administrative supervision to a team of 6 care coordinators. Ensured staff provide effective care coordination services by monitoring their work activities (including outreach, intake, assessment, service planning and delivery, and referrals) by utilizing management tools, databases, and multiple Electronic Health Records systems. Reviewed assessments, care plans, documentation, and level of care determination for all clients assigned to staff. Collaborated with lead… Show more Provided clinical and administrative supervision to a team of 6 care coordinators. Ensured staff provide effective care coordination services by monitoring their work activities (including outreach, intake, assessment, service planning and delivery, and referrals) by utilizing management tools, databases, and multiple Electronic Health Records systems. Reviewed assessments, care plans, documentation, and level of care determination for all clients assigned to staff. Collaborated with lead Health Homes and referral sources including clinical care providers and legal entities. Provided structured crisis intervention services as necessary to address client needs and resolve problems to promote client wellness. Implemented structured quality improvement activities to evaluate effectiveness of services. Conducted recruitment activities including summarizing resume screens, interviewing candidates, facilitating peer interviews, and representing at career fairs. Oversaw Mt Sinai Queens Partnership and coordinates the referral process. Facilitated in-service trainings for care coordination staff on comprehensive assessment overview, motivational interviewing, substance use disorders overview. Led bi-weekly team meetings. Wrote and delivered performance appraisals. Developed and implemented performance improvement plans and manages progressive disciplinary process as needed. Show less

Supervised team of counselors who provide direct care to single homeless adults with mental illness. Provided weekly supervision to staff to monitor and ensure quality of care to clients. Conducted in-service training for counselors on Evidence Based Practices, i.e. Motivational Interviewing, Cognitive Based Therapy, and Seeking Safety. Led weekly team meetings to discuss clinical issues and identify appropriate staff interventions. Provided crisis intervention when necessary to clients and… Show more Supervised team of counselors who provide direct care to single homeless adults with mental illness. Provided weekly supervision to staff to monitor and ensure quality of care to clients. Conducted in-service training for counselors on Evidence Based Practices, i.e. Motivational Interviewing, Cognitive Based Therapy, and Seeking Safety. Led weekly team meetings to discuss clinical issues and identify appropriate staff interventions. Provided crisis intervention when necessary to clients and support direct staff with such. Show less

Managed overall operation and function of a 7 bed medical respite program. Supervised respite case manager to ensure quality care is provided to all clients. Conducted in-hospital assessments of potential patients and determine appropriateness and eligibility. Coordinated with hospitals to develop safe and individualized discharge plans for each client. Developed individual monthly reports for each client to track and document progress.

Supervised an interdisciplinary team of 6 staff members, including a nurse, psychiatrist, social worker, and substance abuse counselor, who provided wrap-around services to homeless clients. Oversaw the facilitation of SAMHSA project survey, including surveys conducted by staff with clients, and creating and maintaining a tracking system of completed surveys. Facilitated weekly staff meetings to discuss clinical issues and identify appropriate interventions. Provided bi-weekly supervision to… Show more Supervised an interdisciplinary team of 6 staff members, including a nurse, psychiatrist, social worker, and substance abuse counselor, who provided wrap-around services to homeless clients. Oversaw the facilitation of SAMHSA project survey, including surveys conducted by staff with clients, and creating and maintaining a tracking system of completed surveys. Facilitated weekly staff meetings to discuss clinical issues and identify appropriate interventions. Provided bi-weekly supervision to staff and completed performance appraisals Show less

Conducted substance abuse screening and assessments. Referred clients to appropriate level of treatment based on individual needs. Provided individual and group counseling. Evaluated potential clients for admission. Coordinated clients’ treatment with outside providers. Consulted with treatment team to implement a multidisciplinary approach for client care. Provided crisis intervention when necessary.

Managed a caseload of approximately 25-30 patients. Provided individual substance abuse counseling to patients in English and Spanish. Led 7 support groups weekly in English and Spanish and created group curriculum. Conducted psychosocial assessments in English and Spanish for new patients. Developed individualized treatment plans for each patient and coordinate care with outside agencies

Managed a caseload of approximately 50 clients. Counseled clients individually and develop an effective treatment plan towards recovery. Supervised Interdisciplinary Case Conference meetings, and oversee operation of clinic in absence of Clinic Director. Acted as a liaison between clinic staff and executive team by participating in Personal Practices Committee to voice employee concerns and develop safe and productive work environments