Alison Stenner Email & Phone Number

Managed hospital accounts with resource management systems within NC, SC, GA, AR, TN, KY, DE, Eastern Canada. Developed and maintained client relationships at all hierarchal levels via phone, e-mail and site visits. Managed customer satisfaction issues. Established and maintained a positive working relationship with internal departments to coordinate all aspects of client satisfaction and retention. Consulted with clients on project planning to improve the utilization of currently installed systems, upgrades and add-on components. Planned and facilitated regional user group meetings. Supported the finance department / accounts receivable on timely payments from clients. Identified revenue opportunities for sales team. Served on variety of internal committees i.e. Client reference program, international user meeting planning, financial process improvement.

Reported to the VP of Acute Services / CNE. Assumed leadership responsibility for Administrative Analysts to compile and interpret financial and statistical data for all nursing units within Acute Care Services. Monitored and coordinated the budget development for Nursing Administration and the VP of Acute Care Services. Assumed the leadership responsibility for the Nursing Systems Analysts as they assisted Information Systems in the development of a clinical suite of applications to support the delivery of patient care. Advised and supported VPs of Acute, Sub-Acute and Intensive Care Services and their respective Directors as needed on clinical information systems. Served as primary liaison to Information Services to ensure that the quality of clinical information performed with institutional standards.

Assisted with planning and implementation of a multi-million dollar Novell network. Provided formal classroom training and support for hospital employees in a variety of MS Office software programs and patient care systems. Created and maintained course catalog and class calendars for all in-house training. Developed and maintained student manuals for classroom instruction. Assisted with testing new software before release. Served on variety of quality improvement and educational committees.