Alison Stephens Email & Phone Number

England, United Kingdom

A Professional Genealogist with a passion for problem-solving and family history research. You can visit my website to find out more about my services: www.alisonstephensgenealogy.co.ukMy mission is to delight my clients by providing quality genealogy services, and results that bring their past to life by delivering a legacy of their ancestry that will be cherished and handed down from generation to generation. If I inspire more people to get involved in their ancestry, by enticing the curiosity of who they are, then my job is done!I am an associate member of AGRA (the Association of Genealogists & Researchers in Archives), and I am currently studying for the Higher Certificate in Genealogy with the IHGS (the Institute of Heraldic and Genealogical Studies). I'm also a member of the Society for Genealogists, and a student member of the Register for Qualified Genealogists.

Online UK Seller of Crystals, Holistic Goods, Gifts and Aromatherapy

It Department - Oldbury

Managing a team of software developers including all aspects of line management and development, through coaching and mentoring, resource management, and supervising activity on a day-to-day basis. Working closely with senior management, project stakeholders, other IT teams and end-users, I was responsible for the delivery of a portfolio of work in a fast-paced environment. This covered multiple projects, changes and application support simultaneously, whilst ensuring delivery within the agreed deadlines and always of a consistently high standard.

It Department - Oldbury

Responsible for managing improvements to IT Service, measurement of service availability and performance, improvements to processes, services, applications and infrastructure and a continual drive to increase efficiency and cost effectiveness, so that IT can continue to drive business value and deliver a world class customer experience. Driving service improvement through call and incident prevention & reduction, problem management and root cause analysis. Responsible for Customer and Business Relationship Management, ensuring service quality and customer feedback review.

Dpd Uk Head Office

An SDI certified Service Desk Manager, attaining the highest qualification level of 'Higher Mastery'. Key responsibilities are to deliver an outstanding service to all our customers, through the effective management of the DPD UK IT Service Desk Team. Also ensuring the team provide a professional efficient and effective first and second line technical support function to our Customers and Business Users at all times, for all contact made with the IT Service Desk. My 30 year career in IT has encompassed all areas of the Software Development Life Cycle and Service Delivery.

It Department - Head Office

As Business IT Support Manager I was responsible for looking after service and support for all our internal software applications, and the continual improvement of these systems.

It Department - Head Office

In this role I was responsible for managing the System and Application Testing of solutions that were internally developed by our Software Engineering department, ensuring the delivery of quality products. During my time as Test Manager, I qualified as a practitioner in ISEB Test Management.

Education record

Education record