• Responsible for statewide urology operations: 19 independent sites of service across a widegeographic region including Houston, Austin, Dallas, Longview & suburbs• Manage direct employees ranging in job roles from clinical (nurse managers, medicalassistants) to administrative (practice managers, practice administrators) • Responsible for report-outs at monthly physician group meetings, lead quarterly ExecutiveCommittee Meetings, lead Quality Committee, host annual urology summit, & leader ofnumerous ongoing strategic projects & initiatives• Responsible for growth of the division through executing strategic initiatives, addingphysicians, sites of services, new procedures, new ancillary revenue streams, etc.• Leverage urology support & manage strategic projects with support team consisting of controller, IT, marketing/liaisons, HR, lab services, pharmacy & revenue cycle services

· Responsible for entire operations of the ambulatory surgery center located in the medical center, with a medical staff of 132 physicians, and direct reports including an OR Manager, Pre-Op/PACU Manager and Business Office Manager. · Led business development and recruitment efforts - added over 30 new physicians to medical staff by year end (2015) since transition into role; volume growth of 293 cases from newly credentialed surgeons in 2016.· Led Monthly Staff Meetings, Quarterly Quality Improvement (QI) Meetings, Quarterly Medical Executive Committee (MEC) Meetings, Quarterly Governing Body (GB) Meetings, Quarterly Partnership Advisory Board Meetings, Quarterly Advisory Board Meetings, Quarterly Employee Advisory Group (EAG) Meetings. · Led facility through successful 2015 AAAHC (Accreditation Association for Ambulatory Health Care) Survey; ensure compliance with all regulatory requirements including ongoing facility maintenance; ensure Annual Risk Reduction Program requirements met.· Physician Satisfaction score of 97% - above all prior years and above the national average of 88%; Patient Satisfaction score consistently above the National Average; Maintain Employee Engagement Overall score above the ASD national average.· Increased monthly EBITDA by 12% YTD (2015) from date transitioned into my role.· Largest Net Revenue producing facility in division (out of 8 centers).· 2016 Volume above budget and above prior year; bad debt below budget and prior year; net days in A/R below budget and prior year; AR credit balances below budget and prior year; cash collection % above budget and prior year.· Worked with vendors on contracts, new products introduced and capital equipment placements resulting in savings from $100 - $700 per patient.

• Responsible for the daily operations of the facility (open 24/7) • Managed a nursing, radiology and lab supervisor, clinical staff of >35, 4 physicians and agency staff when needed• Led the business development/volume growth of the center, including building and maintaining strong relationships with area physicians and businesses as well as emergency medical services (fire departments and ambulance services)• Leader of key corporate initiatives, including: ED Playbook, Studer Service Excellence and our Facility Rebranding• Presenter at West Houston Leadership Institute Session on Healthcare

• Top Mover Award Winner for Gulf Coast Division Sales Team (Top sales person out of 18 teammates)-greatest movement from Jan to Dec on primary metric from 100% to 110.19%• Charged Up Champions (winner both years) National Sales Contest Award Winner for Surgical Growth • Developed Neuroscience Business Plan (neurosurgery, stroke, oncology, rehab) • Formed Neurosurgery Business Plan for 501a neurosurgeon and facilitated its execution with the office manager; tracked ROI • Interviewed candidates for Director level and Nurse Practitioner positions• Hospital-wide quality control rounding leader for TDH visit• Provided clinical follow-up to sister facilities on oral-maxillofacial transfer patients• Created targeted marketing pieces for outlying rural hospitals’ transfer patients• Developed internship plans across multiple departments and managed interns• Established Monthly Physician Cancer Conference • Solely presented on “Decreasing Patient Falls” at Annual Texas Medical Association Conference• Developed the Multidisciplinary Team Meeting, focused on oncology navigation• Continuously identified MD needs for neurosciences (pain specialist, neurologist); successful physician recruitment/onboarding (neurosurgeons, oncologists, general/hand surgeons)• Invested time in OR with neurosurgeons; led multiple tours of new surgeons throughout OR and ICU• Rounded on stroke and neurosurgery patients with and without MDs• Represented hospital at community events; staffed and managed various events; presented to H2U seniors, senior care communities, and Alief ISD• Educated neurosurgeons on proper documentation and coding to bill, and included Director of Audit/Compliance

• Grew volume 236% within three years • Recruited an additional Gamma Knife trained neurosurgeon and two radiation oncologists• Managed department during treatment of patients, including setup for cases, ensured planned schedule maintained throughout the day, clinically assisted doctors and nurses, solved all issues that arose, maintained patient/family/physician/employee satisfaction, completed follow-up calls on every patient post-procedure• Responsible for all scheduling, including booking patients with a neurosurgeon, radiation oncologist and the procedure; coordinated staffing of all physicians, nurses, and needed imaging; prepared patient charts and briefed pre-op nurse on each patient; verified with insurance company and physician offices that all authorizations completed for each patient; ordered departmental supplies• Accountable for the growth of the program by recruiting physicians and adding them to the state license; increased referrals through MD meetings with various specialists (convincing loyalists at competing facilities to refer), educated them on Gamma Knife, including hosting CME events, brought doctors out to MD-MD meetings, hosted “open house” tours, and worked with sales partners at sister facilities; hosted trainings for nurses, recruited nurses to the department and educated nurses within the hospital and the community; presented to senior care facilities on Gamma Knife and other hospital services, marketed at community events; led patient support group • Administrative duties included negotiating re-load contract and pricing, developing a business plan for the justification of the re-load, completing check requests for lease payments, maintaining radiation safety requirements, leading team during government inspection, completing state license renewal; currently leading the machine’s removal project

• Charged Up Champions National Sales Contest Award Winner for the recruitment of two additional neurosurgeons • Volume increase of 191% to budget and volume growth of 129% over prior year• Responsible for direct report, Neuroscience Nurse Practitioner• Responsible for the tracking and completion of our Stroke Survey Action Plan for The Joint Commission stroke survey• Hosted stroke hospital department meetings; worked with stroke medical director, neurologists and neurosurgery nurse practitioner to advance the service line to 100% on stroke core measures• Completed Joint Commission and QRS preparation projects for CNO

• Developed relationship with Medical Director (over 40 new MD-MD meetings across a 5-month period); influenced doctor to get Gamma Knife trained • Actively worked with HCAHPS group: ensured radiation oncologist had locum coverage (recruited additional doctor with better locum rate)• Successfully negotiated with vendor for better pricing; initiated meetings with medical physicist regarding cancer center needs• Hosted yearly breast cancer community event, PET/CT Open House and simultaneous prostate screenings at both West Houston Medical Center and in Sugar Land, booking physicians and staff as well as marketing the events and managing the operations • Developed oncology and diagnostic center marketing pieces• Worked with insurance companies to approve out-of-network patient referrals• Completed grant requests for physician breast conference funding as well as Continuing Medical Education documents for conferences

• Author of over 450 uploaded health-related abstracts o Specialized in public health, pandemic flu, hospital preparedness and mitigation, emergency management and response, school safety, terrorism, and homeland security education and training issues• Host for distinguished guest lecturers at the George Bush School of Government and Public Service

• Promoted cardiovascular and gastrointestinal prescription drugs• Trained intensely in medical care sales• Participated in Houston district sales meeting

• Maintained top sales rank in nation out of 402 consultants• First nationally recognized consultant for outstanding performance • Independent consultant for promotion and sales of products community-wide, via retail events, brand awareness and disease awareness activities• Responsible for brands ranging from over-the-counter medications, smoking cessation products, preventive medicine vaccines, and prescription drugs

• Wrote Women’s Health Services Strategic Plan directly with the Vice President o Developed a presentation of the plan and presented plan to key physicians • Created Power Point presentations for Vice President, including a proposal for the Development of a Comprehensive Facility for Women’s Health• The Joint Commission Patient Identification Compliance auditor on units—Operating Rooms; Heart Failure Units; Pre-Operative/Post-Anesthesia Care Unit for Neurosurgery, Ophthalmology, and Ear, Nose, Throat; Rehabilitation; and Physical/Occupational Therapy• Sole intern to participate in Director’s Retreat on Six Sigma and Lean Process Improvement Methodology, and documented Value Stream Mapping for Patient Education of Cardiac Catheter Patients• Participation in high-level executive meetings and key deliverables, including roundtables with The Methodist Hospital System CEOs• Shadowed OB/GYN in OR reconstructive surgical procedure• Developed and presented multifaceted presentation of practicum experience to fellow cohorts, faculty, and key administrators

Recommended for role by Medical Director/OBGYN.Worked directly under health facility Administrator.• Managed patient check-in; expedited patient-chart delivery, improved efficiency within medical records; assisted at nurses’ stations