Alison Vine Email & Phone Number

Leatherhead, England, United Kingdom

TBA

London, England, United Kingdom

This role is to provide an immediate solution to the business for the contact centre, whilst a new CRM is embedded by the existing management team. Due to several business changes in process and in line management, the requirement is to join the team to re build the department and create a contact centre environment. Within the first month I was able to.

Sundridge, England, United Kingdom

• This role forms the day to day management and oversight of a process function as well as effective running of the teams to deliver timely and accurate administration of the loan products including direct liaison with.
• Full responsibility for people management including but not limited to 1-2-1’s, periodical appraisals, objective setting, coaching, recruitment.
• Provision of the best possible customer / dealer service
• Direct liaison with the COO for ongoing business initiatives
• Implementation and training of new automated systems and technology advancements
• Working closely with HR to ensure full employee engagementDuring this tenure I have built a strong cohesive department with an exceptionally high standard of output and quality which has shown great success over the.

Sundridge

• This role forms the day to day management and oversight of a process function as well as effective running of the teams to deliver timely and accurate administration of the loan products including direct liaison with.
• Full responsibility for people management including but not limited to 1-2-1’s, periodical appraisals, objective setting, coaching, recruitment.
• Provision of the best possible customer / dealer service
• Direct liaison with the COO for ongoing business initiatives
• Implementation and training of new automated systems and technology advancements
• Working closely with HR to ensure full employee engagementDuring this tenure I have built a strong cohesive department with an exceptionally high standard of output and quality which has shown great success over the.

Sundridge, Kent

• Head of Customer Services / Pay-outs and Dealer Support - OperationsThis role forms the day to day management and oversight of a process function as well as effective running of the teams to deliver timely and accurate.
• Full responsibility for people management of those in the teams of customer services and payouts including but not limited to 1-2-1’s, periodical appraisals and goal settings
• Interviewing and recruitment of new employees
• Training of new employees
• Ensuring rota and absence policies adhered to
• Provision of the best possible customer / dealer service

Redhill Surrey

• To monitor and supervise the work of a customer services team, to meet and maintain department performance and quality standards. To analyse monthly performance reports against agreed metrics, monitor performance and.
• Manage and motivate team members in order to maintain and improve service and standards, and to work effectively to achieve team and organisational goals
• Monitor staff performance; carry out annual appraisals and to be responsible for supporting the personal development of employees within the team by identifying and implementing training needs
• Act as a point of referral for team members, providing specialist knowledge and/or handling escalated customer calls.
• Depending on the objective of the specific role, analyse procedures and processes to identify areas of improvements in relation to either call handling / administrative tasks. Make sound improvements in relation to.
• Motivate team members and act as role model for the department and the operations centre mission, vision and values

Redhill, United Kingdom

To motivate staff in order to maintain and improve high levels of services and department standardsTo monitor staff performance and carry out annual appraisals and monthly one to ones to determine progress and required trainingTo be responsible for the personal development within the teamTo identify any training needs for department and provide appropriate.

Redhill

To motivate staff in order to maintain and improve customer services and department standardsTo monitor staff performance and carry out annual appraisals and monthly one to ones to determine progress and required trainingTo be responsible for the personal development within the teamTo identify any training needs for department and provide appropriate.

Redhill, United Kingdom

To control all debt which falls between the collections department and customer services department restraints. Example; customer complaints where payment has stopped, customer deceased where a third party wishes to take over the debt and finally settlement shortfalls, where the customers owes an arrear although the contract has come to an end.To provide.

Redhill, United Kingdom

To ensure the smooth running of the department in the absence of the office managerTo provide support and training to new and established staffTo control staff statistic monitoring and ensuring that these are forwarded onto the collections manager on a weekly basisTo provide objectives and complete annual appraisals with team members and ensure follow up’s.

Croydon, United Kingdom

To ensure commissions were paid out to dealerships on a weekly and bi-weekly basisTo calculate and generate invoices for commission paymentsTo create and send telegraphic transfers To assist and train new members of the team and provide support to the team supervisorTo process and record all incoming air time contractsTo collate said contracts and ensure.