National Instructor promoted 3/23 Teaches virtual growth and productivity courses to realtors across 3 real estate brands Achieves and maintains a 90% plus Net Promoter Score and “high proficiency” score on instructor evaluations Drives agent growth and productivity between 5 to 20% through delivering courses and inspiring agents to use our powerful business tracking tool. Collaborates with the instructional design team to improve newly created curriculum by providing feedback on engagement tactics Serves as a subcommittee lead for Client Success to drive retention, engagement and attendance to department-wide classes by conducting interviews with stakeholders, compiling data and presenting major roadblocks in attendance to senior leadership Collaborates with the newly launched Instructor Academy. Created a new instructor evaluation form incorporating industry-wide instruction effectiveness standards as part of the Instructor Academy team Presented at 2023 ERA Ignite Leadership Conference. Delivered content to managing brokers on crafting a value proposition while recruiting affiliates for use with managing brokers

Taught and facilitated real estate sales and productivity courses in virtual and live platforms to affiliated realtors Facilitated company-wide curriculum to achieve productivity results and help realtors launch their career in the field for all Coldwell Banker Realty’s Colorado offices resulting in agents closing up to 30% higher volume.Collaborated with various stakeholders including Colorado Coldwell Banker Regional Vice President, marketing team, and instructors and trainers to meet local and regional educational needs. Conducted learning needs assessments and tailored delivery of courses to meet the request of local leadership.Planned and facilitated masterminds, agent panel discussions and round tables. Co-facilitated and created curriculum with instructors in other markets and drove increased attendance and registration to our courses.Facilitated a Train the Trainer Session on the Socratic Seminar to fellow instructors who incorporated this engagement strategy into their content delivery.Created an agent education consultation program to formulate an education plan tailored to the agents’ business goals along with an accountability check in. Improved recruitment results for my local operating center by allowing potential realtors to audit my courses. As a result, 5 new affiliates joined Coldwell Banker.

Represented a graduate program within the student engagement department as a tenured admissions counselor by recruiting and engaging with applicants and promoting the features, outcomes, and admission guidelines. Acted as a consultant to build and sustain relationships.Planned and facilitated a variety of trainings and webinars, including many with high-profile guest speakers. Evaluated and trained new team members and served as the key point of contact for potential students. Utilized Salesforce to manage and conduct outreach to prospects. Led an underperforming team member to achieve a 90% complete rate, a 10% increase, by initiating training processes and tools for struggling team members.Introduced multiple new processes on hosting and facilitating webinars. Trained five new employees on the newly created processes for Zoom webinars which resulted in seamless planning and facilitation.Initiated a peer observation feedback process and trained a nine-person team on self-reflection and related strategies to provide meaningful feedback and action steps to other team members resulting in an improvement in the team’s sales and account management strategyRefined client communications by facilitating training for tenured colleagues on a new corporate sales methodology. Led 3 cohorts of the curriculum on a team of 10 facilitators

Founder of a small business dedicated to placing adult international students with host families across the Denver area.Recruited and trained prospective families to prepare them for student placement. Grew and maintained relationships with clients on an ongoing basis. Managed the workflow of freelancers and part-time assistants.Developed a training manual to support new clients. Facilitated one-on-one and small group training sessions with new host families to set expectations and guide them through the experience including navigating cultural differences. Grew revenue by approximately 300% within two years.Increased student placements by building sustainable relationships with a variety of universities and language learning centers. Expanded client base by planning and hosting in-person events, from informational sessions to client appreciation events. Each event resulted in bringing new clients into the organization.Wrote contracts and negotiated terms between clients and business.

Educator for a variety of adult learning programs including English as a Second Language and working skills training for newly arrived refugees and immigrants, working adults and full-time students transitioning to college or career training programs.Tested students and assessed data to track/evaluate progress. Planned and facilitated a session at the International TESOL Conference including a panel of expert speakers on the topic of cultural assimilation for refugeesTaught both hard and soft skills to adult learners preparing to work in the hospitality industry. Up to 50% of graduates of the program were placed in jobs immediately following completion of the program.Created and presented a poetry unit for second language learners at the COTESOL conference (Colorado Teacher of English as a Second Language to Others). Taught elementary school and English Language Acquisition (ELA) across four grade levels in various schools. Developed and facilitated curriculum for math, social studies, English, ESL, and science.