Key responsibilities included: Handling customer complaints within FSA timescales for client companies.Checking complaints are dealt with in accordance with procedures prescribed by clients.Undertaking a decision making process to establish if policies sold were compliant with regulations in place at time of sale. Preparation and completion of redress calculations in line with FSA guidelines. Final stage check of completed case file before decision issued. Secondment… Show more Key responsibilities included: Handling customer complaints within FSA timescales for client companies.Checking complaints are dealt with in accordance with procedures prescribed by clients.Undertaking a decision making process to establish if policies sold were compliant with regulations in place at time of sale. Preparation and completion of redress calculations in line with FSA guidelines. Final stage check of completed case file before decision issued. Secondment to Client Offices. Show less

Liaising with clients, advisors, solicitors and management to ensure completion timescales are met.Preparation of both residential and buy to let applications and certification of documents for submission to the lender.Confirm mortgage offer is correct and conditions are met in line with customer expectations.Sales and administration of mortgage related insurancesGeneration of leads and appointments for mortgage advisors.