My core responsibility are:- To provide mentoring and coaching on our processes and front end development of Qlikview reports- Development and maintenance monthly reporting to be presented to key stakeholders- Gathering requirements and developing Qlikview reports.- Root cause analysis on both system and process issues. Providing and presenting solutions.- Pro-actively identify improvements to business processes, and to drive Continuous Improvement- Provide insights and recommendations (where applicable) into data trends and patterns- Provide data analysis to aid in decision making processes- Collaborate with key stakeholders to document requirements- Effective communication with various stakeholders, understanding how to communicate to different audiences- Provide support and analytics across various departments within CX (specialising in financial analytics for Credit Control, Billing and Payments)- Use of CC&B, Liberty system, Qlikview, MS Word, MS Access, MS Excel, MS Visio, MS PowerPoint

I was placed on secondment to the project for the upgrade of our billing system, CC&B. I was responsible for:• Writing Test Scenarios for CC&B Upgrade:- Ensuring all technical functionality is covered- Ensuring all business processes from across the business are covered• Co-ordination and collation of test preparation data across multiple functional areas• Provided progress reports to the project management team on a weekly and ad-hoc basis • Creation and maintenance of test documentation:- Created test case template to be used in Test Execution- Created and maintained a detailed Test Matrix• Researching Business Processes• Creation and development of Test Cases based on Business Processes and Functional Requirements• Creation and development of Testing Reports using Excel and Qlikview• Escalation point for queries and problem solving in relation to Business Processes, primarily around the Debt Processes• Test Case reviews• Testing Lead Cover:- Creation of Test Plan and Schedule for IUT and assisted in the creation of the UAT test plan- Test Case assignment- Attending and contributing to project re-plan- Attending meetings with key stakeholders- Requirements and testing of automated Test Team reporting tools- Creation and issue of testing status reports- Identifying risks in relation to testing and the project- Day to day management of test team- Prioritisation of Defects and managing re-test allocation- Co-ordination of Test Team Meetings• Training delivery of CC&B Upgrade changes to the Debt Team

I was part of a project to move our Domestic Customers to a new billing system, CC&B. My main duties and responsibilities were: - Creating test cases - Creating test sets - Executing tests and documenting defects - System expert for Debt department once system went live

Secondment for 1 month to assist the Business Energy team. My main duties and responsibilities were:- Customer Service- Liaising with public and 3rd parties- Data input- Updating records - Use of Microsoft Word, Excel & Access, CC&B, QBS, GTX FEMO

In brief, my main duties and responsibilities were:- Credit control for Business Customers- Liaising with courts and other 3rd parties- Attending court on behalf of Power NI- Liaising and co-ordinating fieldwork with engineers- Accounts analysis- Data Input

Duties and Responsibilities:- Credit Control for closed Domestic accounts- Customer Service- Liaising with 3rd parties and customers- Handling confidential information- Data input- Use of Microsoft Word & Excel, QuickAddress, SalesLogix, MMD, HED, GUI and GTX (call handling system)

Duties and Responsibilties:• Batching Invoices• Processing Invoices using Oracle• Answering telephone• Answering queries in regards to invoices• Liaising with Suppliers and schools• Data Input• Filing

Duties and Responsibilities:- Customer services- Data input

CSA - Clinical and Social Care Support Team

Fostering Resource Team

General Adminstrative duties and Reception duties.