Alison Young Email and Phone Number

-Manage and facilitate projects that will increase efficiency and productivity at all levels of the fast-growing company-Work closely and communicate daily with Executive Directors and company President -Responsible for implementing and training staff on Quip, as introducing an online collaboration tool increases the ease of communication and information sharing within the company-Research and test new technologies in an effort to advance the structure of various departments in the… Show more -Manage and facilitate projects that will increase efficiency and productivity at all levels of the fast-growing company-Work closely and communicate daily with Executive Directors and company President -Responsible for implementing and training staff on Quip, as introducing an online collaboration tool increases the ease of communication and information sharing within the company-Research and test new technologies in an effort to advance the structure of various departments in the company -Create and implement a pilot program that will allow each of the company's 20 locations to submit information and track requests to one single department (i.e. catering, maintenance). -Communicate and collaborate with numerous staff members across different locations-Provide assistance to the Accounting department by tracking monthly cashflow, organizing and submitting budgets, processing sales and purchases. Show less

-Primary point of contact for all clients-Provided all clients with excellent service and support, ensuring they had all questions, concerns and requests met at any time-Coordinated all aspects of a sale, including the outsourcing of other companies such as media, advertisement, design, etc.-Prepared and executed all documents legally required to compete a sale or a lease-Tracked office expenses, prepared invoices, reconciled payments to vendors used -Coordinated with… Show more -Primary point of contact for all clients-Provided all clients with excellent service and support, ensuring they had all questions, concerns and requests met at any time-Coordinated all aspects of a sale, including the outsourcing of other companies such as media, advertisement, design, etc.-Prepared and executed all documents legally required to compete a sale or a lease-Tracked office expenses, prepared invoices, reconciled payments to vendors used -Coordinated with producers at Bell Media and provided content for a weekly show on CP24 that The Al Sinclair Team co-hosted. Show less

-Led a team of 13-14 Customer Service Representatives -Responsible for observing my team daily, performing monthly evaluations of each team member, as well as completing more extensive quarterly performance assessments -When necessary, was responsible for providing my team members with coaching in areas where improvement was required-Facilitated professional growth within the company for the individuals on my team, helping them to prepare for and apply for new internal… Show more -Led a team of 13-14 Customer Service Representatives -Responsible for observing my team daily, performing monthly evaluations of each team member, as well as completing more extensive quarterly performance assessments -When necessary, was responsible for providing my team members with coaching in areas where improvement was required-Facilitated professional growth within the company for the individuals on my team, helping them to prepare for and apply for new internal positions-Assessed and approved multiple transaction requests daily -Provided daily support by being a source of information for the team, handling customer escalations, resolving any issues in an efficient and professional manner-Analyzed client accounts when complex issues were raised to provide answers as well as satisfactory solutions -Responsible for ensuring customers were being provided the best possible service and were happy with their choice of investment -Worked closely with other members of management to create a productive and positive work environment, as well as generate and implement new ideas to contribute to productivity -Communicated and worked with other departments daily Show less