Alison Thomas Email and Phone Number

• Actively listened to customers, handled installation and billing concerns quickly and escalated major issues to supervisor.• Managed and monitored over 300 + customers throughout their new construction and or replacement project including collecting payments.• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.• Demonstrated respect, friendliness, and willingness to help wherever needed both internally and externally.• Used critical thinking to break down problems, evaluate solutions and make decisions in dealing with backorders from factory.• Carried out day-day-day duties accurately and efficiently.• Used coordination and planning skills to achieve results according to schedule with customers desired installation dates.• Educated clients on new Installation services and updated account information to maintain high standards of client service.• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.

• Processed quotes and provided showroom tours while building brand alliances and consumer trust.• Converted 65% of prospects into owners of Sub-Zero Wolf and Cove appliances.• Partnered with Showroom Manager to ensure consistent high-quality service and follow up, incorporating feedback and taking initiative in developing on going product knowledge.• Responsible for creating standard operations procedures as well as trained team members in successful strategies to meet operational sales targets.• Researched data, presenting results and making recommendations on small projects.• Coordinated with sales managers and VPs to schedule showroom reservations for other vendors.• Investigated and resolved customer inquiries and complaints while prioritizing customer satisfaction and brand loyalty.• Worked closely with Showroom Manager and Culinary staff to help coordinate logistics of showroom events.• Prepared invoices, reports, memos, and other documents for sales team.