Alison Archer Email & Phone Number

Kent, England, United Kingdom

Sandwich, England, United Kingdom

Kent And Canterbury Hospital

Canterbury, United Kingdom

Road Scholar is an American not-for-profit company that specializes in educational group travel for those aged 50+. My role consists of managing several complex itineraries, by working to strict deadlines and ensuring all aspects of the itineraries are organised for the groups and staff. I also day-to-day tasks of answering any incoming queries from customers or staff, plus any ad-hoc tasks that need to be completed. Other aspects of my role entail:• Manage complex itineraries for groups by organizing accommodation, travel, excursions and any staff requirements on specific programmes around the UK, Ireland, Baltics and Scandinavia.• Manage all incoming queries from customers, staff or agencies via email or phone calls for specific itineraries. • Create paper and electronic packs for staff members in preparation for them meeting the group members on their programme. • Working to strict deadlines and prioritizing tasks to meet all deadlines. • Managing the 24hr on-call emergency phone and dealing with all queries from Group Leaders whilst they are on programme.

Maidstone, Kent, United Kingdom

Kent Police is the territorial police force that covers the whole of Kent. I was a multi-functional member of staff with the abilities to call take, use the new live chat system and conduct administrative duties for the force’s email accounts. For all aspects of my role, I had to multi-task and risk assess all information I was given and act quickly and efficiently to deliver a quality of service. Main aspects of my role included:• Take emergency 999 calls and risk assess the incident to give a grading of officer attendance/interaction. • Take non-emergency 101 calls and assist members of the public with their enquiries, ensuring a good quality of service. • Aid the admin team with emails from other forces requiring checks to be made within our force and directing the online crime reports to the correct departments to be investigated. • Communicate with the general public with their enquiries via the newly launched Live Chat system on the Kent Police website. • Conduct relevant checks of specific members of public using police databases and aid in the investigation.

Dover, Kent

DFDS is a global ferry and logistics company that runs ferries over two routes over the English Channel. Whilst working shore-side in the Port of Dover, I gained valuable customer service experience, working in all areas within the port. My key achievements were:• Executed many front office ticket sales and requests from the customers, with proficient cash handling. • Committed the fewest errors over an annual period within the team, according to error reports. • Ensured the safety of customers during the loading procedures. • Guaranteed excellent customer service to customers when serving at tourist/freight check-in. • Started learning Polish as a part of a company training program.

Santiago Province, Chile

The British Council is a global organisation that establishes connections with institutions from around the world. With this exchange program, I have been given the chance to expand my knowledge of Chilean life and culture, and also my Spanish language, whilst working as a Teaching Assistant at Universidad Cátolica Silva Henriquez. My key achievements so far are: • Planning and executing effective lessons with students and achieving student participation. • Overseeing and running private one to one sessions with students needing extra support. • Being given responsibility to undertake oral examinations.

London, United Kingdom

C4Commerce is a fast growth commerce technology staffing business that strives to support commerce technology organisations. My role as the Office Administrator within the business, made sure that everything in the office ran smoothly. My key achievements were:• Organised and expanded their information database.• Organised the Director’s office meetings and took all the office calls.• Created effective filing systems for the office.

Roehampton, Greater London

The Roehampton Club is a prestigious members' golf club, that also hosts various entertainment events. I have experience in all aspects of the food and beverage department, including the daily running of their café and bar, plus the formal banquets. Key Achievements:• Able to handle client enquiries/complaints in a professional and organised manner.• Proficient at cash-handling.• Gained valuable experience in organisation and management of large scale events.• Able to professionally cater to an individual's needs and requests.