Alison Baker Email & Phone Number

I am an Innovative, focused, and dynamic leader with accomplished management experience in the Hospitality, Events and Tourism Industry. I am committed to providing high quality service resulting in a superior guest experience. I have excellent organizational and communication skills, able to coordinate priorities, work to deadlines and offer support. I remain a hands-on team leader that takes pride in building a diverse, high-performing, and resilient team delivering customer satisfaction and loyalty. Able to analyse business trends, develop strategies and budgets to incorporate positive change and deliver profitability.I have enjoyed an extensive career within the hospitality industry. I started on my hotel career path with Thistle Hotels (UK) in Reception, this built my core foundations for my ongoing management career and included customer service and experiences, team building, problem solving and crisis management which have created lifelong memories, connections, and some great dinner party stories!Having spent time in Hotel Sales and Event management, my analytical, result driven, and determined nature seen me take on a Revenue Management role. Over the years, my roles in this discipline developed into Multi-Property Revenue Manager and included planning and development of a Central Reservation Office building and leading a resilient, dynamic reservations sales team for 5 properties. Utilising my extensive operational and revenue management experience, I moved into General Management roles, leading Front Office, Housekeeping and Maintenance teams. In my first year as a GM, the hotel was nominated as Breakfree Hotel of the year, the nomination was based on budgeted expensive savings within Housekeeping and the hotel team’s engagement in raising funds for the company’s nominated charity. The most rewarding aspect of this role was the development of the team through the many challenges that we faced on a day-to-day basis whilst providing an expense cost saving and an increase of guest satisfaction scores.In my career I have had the opportunity to work across several globally recognised hotel brands including Accor, Thistle, Stamford and Rydges.

Listed skills include Hotels, Hospitality, Hospitality Management, Hospitality Industry, and 10 others.