Alison Bradley-Thoman, Mba, Pmp, Csm, Cspo Email & Phone Number

Midlothian, Virginia, United States

Richmond, VA

Responsible for the overall implementation of Oracle HCM at VDOT in order to replace seven outdated HR applications and to establish the gold standard for Oracle SaaS service implementations for the Commonwealth of Virginia. Led project through creation of statement of requirements, vendor proposal review and selection, kickoff, design and development.

Richmond, Virginia, United States

Delivery manager and Agile SCM for onshore and offshore teams of junior and senior developers providing planning and supported execution of multiple releases delivering business value for Enterprise Data Warehouse and Master Data Management teams. Planned and delivered successful upgrade of Corporate training tool used by associates and internal business.

Glen Allen, VA

• Led and executed the change management strategy and communications to drive enterprise-wide adoption of the Cloud technologies as they are deployed.
• Program Leadership: Handpicked to lead enterprise-wide user migration to the Cloud due to previous exceptional performance and successes as Enterprise SCRA program lead and passion for ensuring effective change.
• Change Strategy: Conducted current state stakeholder analysis and landscape assessment to formulate an effective change management strategy to drive Card data users to incorporate robust Data Management practices
• Change Execution & Communications: Developed and implemented first-ever user migration to the cloud playbook to be leveraged at scale for line-of-business change leaders to successfully migrate users
• Risk Management: Identified key risks and issues to achieving stated customer experience outcomes, developed recommendations for change and owned or coordinated implementation of process improvements.

Glen Allen, VA

• Led cross-functional and cross-department teams with diverse cultures and analytical capabilities to deliver high-risk program scope for multiple Enterprise-wide functions including SCRA, ADA and Credit Bureau Reporting.
• Program Governance: Established program structure, processes and executive oversight to enable more consistent guidance of the functions across the enterprise and remediate gaps to Enterprise Standards.
• Executive Presentations: Created and delivered weekly presentations to senior Card executives to drive key decisions that ensured deliverables completed on time with the ability to be sustainably well-managed.
• Consent Order Remediation and Regulatory Compliance: Achieved lifting of SCRA consent orders with regulatory agencies and highest-level rating on multiple internal audits.
• Creative problem solving: Drove enterprise work in response to multistate settlements with the Credit Reporting Agencies and identified solution to leverage an existing prioritized program to deliver on the new.
• Associate Satisfaction: Led department Recognition worksteam team to create a plan of multi-channel activities resulting in a 20% increase in overall recognition and further established structure for department-wide.

Glen Allen, VA

• Managed daily partner interactions to ensure successful alignment on and delivery of business to business partnership strategic initiatives
• Relationship Management - Created and implemented program structure and a framework for interaction which solved for opportunities regarding trust and credibility across the partnership.
• Process Development - Developed a formal intake and decisioning process for handling and prioritizing partner requests that balanced the needs and optimized value created across multiple partnerships.
• Contract Management - Successfully managed and partnered with legal to successfully deliver an acquisition initiative requiring updated reporting and monetary contractual changes.

Richmond, Virginia, United States

Managed processes for multiple direct-to-customer channels simultaneously within U.S. Card Recoveries to include web, statement, letter, and address management. Championed and implemented various process improvements delivering cost savings and efficiency gains.

Richmond, Virginia, United States

In dual role of Project manager and newly certified Scrum Master, planned and implemented multiple large, complex, credit card projects using both waterfall and agile project management methodologies to deliver customer value through innovation

Richmond, Virginia Area

Vice President, Independent Broker-Dealer Channel, Genworth Financial (2005-2006)Led, managed and developed annuity internal wholesaling and sales solution call center teams for the Independent Broker Dealer Channel for the Retirement Income and Investments business.

Richmond, Virginia, United States

Led up to 133 phone associates and 8 managers at one time with diverse educational and ethnic backgrounds to attain Capital One Savings department business goals

Richmond, Virginia, United States

Project manager for an internal sales consultancy; Partnered with team to plan and conduct thorough business assessments, present engagement plan proposals to internal businesses and managed the implementation with UK Card Sales

Richmond, Virginia, United States

Provided direct leadership and development for 70+ phone associates, supervisors and managers for America One Retention Department focused on developing strategies to retain cellular phone customers based on business and marketing goals. Managed teams in both Customer Service and Back Office Operations for Capital One's cellular phone business and.

Honolulu, Hawaii, United States

Bachelor'S Degree, Mathematics And Mechanical Engineering Minor

Master Of Business Administration (M.B.A.)

Education record