Alison Clery Email & Phone Number

Ireland

Dublin 2

• Carried out multi-browser and mobile testing for all releases• Managed the backlog of product issues• Conducted internal induction training to 10+ new hires• Developed test cases and test plans for 10+ release cycles• Optimised quality assurance pipeline by implementing documented processes• Handled 30+ clients providing on-site and remote training, on-boarding and support• Represented WBT Systems at ASAE Annual Conference engaging potential customers, gathering customer requirements and establishing partnership contacts• Collaborated with Development, Design, Services and Sales teams to establish requirements, expanding on them to create detailed user stories for 30+ projects• Aided marketing with understanding and writing blog posts about product features for the updated company website• Assumed role of scrum master estimating and prioritising user stories, establishing better scrum processes and managing sprint progress• Took on project to improve existing client documentation and create new documentation for subsequent client releases on my own initiative• Carried out product usability research and usability testing internally and with existing clients• Created designs and storyboards for new UI elements using Balsamiq, Conceptboard and InVision• Facilitated internal training and presentations on new product features• Acted as the point of contact for technical personnel to help them understand business needs and requirements and translate these into technical user stories• Developed test plans for testing of new features & assisted in required training for new features• Organised social events

• Developed suitable test roadmaps and strategies while maintaining test suites• Reviewed and automated test cases using in-house software• Worked in an Agile team with QA, Developers and BAs in India and the U.S.• Wrote manual and automation testing documentation• Trained and mentored new staff in functional and automation testing• Used JIRA on a daily basis for bug and test plan tracking• Carried out on-site client test consultancy in the U.S.• Assisted in implementing a successful rewards and recognition initiative for all company employees• Interviewed potential new recruits• Developed knowledge and understanding of the financial services industry• Authorised product releases from a QA perspective

• Acceptance testing for final product build prior to client release• Managed client relationships• Performed issue diagnosis• Provided product support to clientsGained certification in "Fundamentals of the Financial Services Industry" and IMActions™ within the company.