I am highly organized and efficient, with over two decades of experience in human resources and operations management. A resourceful problem solver, I have excellent communication and writing skills. I think like an owner, due to my experiences co-owning a marketing agency for over a decade and freelancing as a bookkeeper/administrator. What gets me excited is helping people, continually improving processes, and executing highly detail-oriented work, whether that be analyzing data or data entry. After doing full-cycle accounting for many years, I am embracing a non finance-focused role.I have been Manager of Operations for the Ending Violence Association of BC since January 2024. Some accomplishments include moving the organization to an HRIS system, creating a financial policy manual, and playing a key role in organizing our successful 2024 Annual Training Forum.My position prior was at a digital marketing agency where I started as a part-time contractor for two years, became an employee three days a week, and eventually moved to a full-time role. Throughout my time at Wallop, I constantly found ways to add value, such as improving corporate communications and client websites with my editing and writing skills, and by proactively taking tasks away from the Principal so that he could focus on areas he excelled in. During my time at Wallop the company doubled in size, and I created infrastructure that would support this growth, including HR policies, writing an employee handbook, selecting and implementing new apps, hiring and supervising an office manager, and rolling out a profit share plan.One of my biggest achievements was how I navigated the company through the pandemic, which involved calculating and submitting all CEWS and TWS claims, reducing expenses, onboarding a US-based Sales Director, and redoing our budget and financial forecast. The company posted a profit at year-end in June 2021 – no small feat for a company specializing in travel and hospitality clients. The company went on to double its revenue and increase net profit by over 300% in the 2022 fiscal year.Throughout my career I have developed expertise in office management, creating standard operating procedures, tracking key performance indicators (KPIs), analyzing financial information, payroll, benefits administration, maintaining employee data (HRIS), and elevating written material with my writing and editing skills.My hobbies include reading and writing, soccer, theatre, and playing musical instruments.