Alison Douglas 🎶 Email & Phone Number

Canada

Our team drives attendance and elevates guest experience through entertainment programming in LBE & EXH venues.

Toronto, Ontario, Canada

•Accountable for 11 locations internationally with 11 direct reports and an employee base of 450. •Developed and communicated a common year plan to establish financial targets and provide a strong strategic direction for each location.•Liaised closely with store management to provide coaching and guidance, develop day to day operations, achieve targets and fostered an environment of continuous improvement.•Performed regular store visits to monitor the implementation and execution of strategic plans, including marketing and merchandising, adherence to operational standards and identifies opportunities to improve performance.•Analyzed sales and financial data and P&L statements to monitor financial success of each location, highlighted potential growth areas, to ensure teams were on target to meet common year plan goals.•Monitored business systems in each location to highlight and recommend opportunities for improvement.•Developed and communicated operational methodologies and best working practices to improve customer service, operations, and process improvements.•Communicated regularly with store management to resolve issues or concerns promptly, coordinate between stores and corporate departments and provide recommendations as required.•Identified and nurtured new talent, created talent development plans, supported training initiatives to develop a competent staff with succession planning.

Greater Toronto Area, Canada

Sky Zone was acquired by CTX in 2019•Scaling 4 Canadian Franchise businesses. 11 direct reports with 375 staff. •Served as Franchise advisor and functional expert on critical strategic and operational matters such as business development, talent development, finance, social media marketing and paid marketing strategies. •Drove year over year performance by initiating revenue programs/partnerships and focusing on memorable moments.•Created talent road maps for the leadership team. Recruited and on boarded top talent •Maximized profits by reducing expenditures and evaluating cost of goods. Established and negotiated national contracts for all Canadian Sky Zone Franchises. •Analyzed sales and financial data and P&L statements to monitor financial success of each location, highlighted potential growth areas, to ensure teams were on target to meet common year plan goals. •Implementation of short-term and long-term sales strategies to achieve business plan and profitability YOY goals. Developed quarterly plans to drive business development opportunities such as; holiday parties, team- building events and group outings with nonprofit and youth groups. •Established strong relationships with local community partners to build relationships and extend brand awareness in the community. •Developed and communicated action plans to successfully implement franchise initiatives efficiently.

Gta

Mississauga, Toronto, Vaughan, Whitby

Greater Toronto Area, Canada

•Accountable for 13 locations, 3 unique brands and $92 Million in sales with 450 employees. •Exceeded financial projections and increased revenue opportunities through creative merchandising strategies.•Analyzed financial data and P&L statements to monitor financial success of each location, highlighted potential growth areas, to ensure teams were on target to meet common year plan goals.•Monitored key performance indicators including payroll and scheduling and coached Store Managers on the necessary actions to continuously improve results.•Developed and communicated operational methodologies and best working practices to improve year over year sales, customer service, operations, and process improvements at store level.•Minimized shrinkage and focused on loss prevention. •Fostered a positive, prideful work environment with open communications, timely conflict resolution and regulatory compliance.•Recruited, on boarded, and developed top talent for growth and succession planning.•Communicated professionally and effectively with the management teams and associates.•Partnered naturally with peers, business partners and management teams to identify successes and opportunities in the business.•Maintained a strong and genuine customer focus, merchandised to company standards, and embraced change. Ensure visual presentation, reactionary merchandising and marketing were to the company standard.•Extreme focus on visual merchandising standards, signage, sales promotions, and floor sets as required.•Cultivated a positive work environment through recognition and motivation.•Fostered a positive, prideful work environment with open communications, timely resolution of conflicts and regulatory compliance.•Demonstrated strong verbal and written communication skills with field and corporate leadership. Effectively communicated with all levels of management.