Alison West Email & Phone Number

Wilmington, De, Us

Wilmington, De

Support Organizational Change Management, training development and delivery for all IT and system related initiatives.

Wilmington, De

Performance Improvement Consultant and Instructional Designer for the Consumer and Community Banking Human Resources division. 1 year contract + 6 months as an employee.

Newark, De

Performance Improvement Consultant, Trainer and Instructional Designer for the CCB PAC Incident Management team. 1 year contract.

Greater Philadelphia Area

Plymouth Meeting, Pa

Wilmington, Delaware

Global training and project lead for Technical Information System team's process improvement initiatives. Conduct process, gap, and needs analysis identifying organizational performance enhancement and intervention opportunities. Design and facilitate meaningful, real-world, application-based training solutions ensuring learners are motivated to improve performance, not just increase knowledge. Liaise with world wide customer service, product, sales, and manufacturing managers, and other internal customers and end-users to proactively identify and resolve system, product configuration, and pricing issues.

Sr. Operations Training Specialist & Instruction Designer for LSCA -Life Science Chemical Analysis division

Community Matters is a networking group for professionals who would like to make meaningful business connections and support those who may find their careers in transition. We meet weekly in Hockessin, DE and are open to all visitors. Whether you are interested in new business contacts, hiring new employees of varying specialties and skills or looking for a new direction in your career, we are here to network with you and share our collective knowledge and experience of the business world. You can find help with resume writing, interviewing or even find that potential new employee or employer.

• Evaluated training effectiveness through the utilization of all available data points including, but not limited to testing, application-based exercises, trending reports, QA analysis, call monitoring, targeted observation and post training discussions with learners, managers, and trainers • Performed comprehensive needs analysis utilizing interviews, surveys, discussion groups, performance evaluations, and QA reports. • Collaborated with management, subject matter experts, QA analysts, internal and external IT support staff to obtain and organize critical information into logical, relevant, and sequential instructional content. • Wrote customized departmental user and training guide for TSYS, an industry specific software application, corresponding facilitator’s guide, job aids, learning activities, role-plays, simulation exercises, and assessment tools. Translated complex legal regulatory requirements and procedures into an easy-to-understand training manual and created detailed learning scenarios using live case studies. • Evaluated and recommend third-party training products and related software to enhance the training curriculum.

* Managed production staff of 4 in the daily workflow of designing, printing, addressing, and mailing of all corporate and agent direct mail marketing campaigns * Spearheaded the cost-benefit analysis justification for the creation of this department * Designed workspace layout and directed the build out and furnishing of facility * Researched and selected all equipment, materials, software, and hardware. Hired and trained all employees. Selected and established all vendor relationships * Created and maintained department web site with online ordering capabilities detailing all services and featuring a broad selection of direct mail marketing programs * Ensured compliance with all postal, DREC, & NAR regulations for direct mail marketing efforts * Created and maintained databases for invoicing services, tracking material usage, monitoring accounting records with all vendors, and for the Postal CAPS account verification

• Designed and facilitated engaging and interactive learning curricula developed around meaningful, real world, industry specific contexts for maximum impact on knowledge application and related business requirements • Utilized ADDIE, ISD, and other creative instructional design methodologies to develop effective and value-added instructional programs designed to motivate and engage adult learners • Developed, planned, coordinated, scheduled and presented classroom, individual and hosted web site environment training for a wide spectrum of industries• Collaborated with IT team to ensure effective and efficient integration of the documentation and training effort into the overall systems conversion and implementation plans• Created extensive courseware and documentation including training manuals, facilitation guides, user documentation, job aids, work sheets, activities, role-pays, simulations, exercises, assessment tools, PowerPoint presentations, instructional articles, and FAQs for print and web content• Facilitated instructor-led classroom training ranging from 3-30 learners, hands-on computer training classes ranging from 1-16 learners, individual instruction, product demonstrations, large conferences, workshops, and virtual classroom instruction for internal and external clients• Developed and maintained custom LMS database containing training documentation, scheduling, course registration, and enrollment information, learner evaluations, feedback tracking and reporting tools and corresponding front end web site using Front Page • Evaluated and procured training vendor products, services and software for enhancing and incorporating into the training curriculum.

ExecuTrain of Delaware - Provided training and technical support for a variety of desktop applications including Word, Excel, PowerPoint, Access, Project, Outlook, Windows, and LotusNotes.

-Key training project lead for FDR system conversion-Designed and created courseware and instructed a variety of training programs including the following: * FDR Conversion (10 topics, 7 manuals) * New hire and up-training -Bank card fraud prevention * New hire and up-training -Bank card fraud investigation and recovery * Introductory classes for Windows 3.1, Excel 6.0, Access 2.0, Lotus Notes, and MS Project 4 * Additional responsibilities included spreadsheet and database creation, development, and maintenance. * Provided end-user support for Word, Excel, Acces, PowerPoint, Project, and Lotus Notes

Designed and set up merchandise displays to maximize exposure and sale of fashion and home dec fabrics, notions, crafts, and seasonal merchandise. Assisted in the reset, set up and opening of several regional stores in the Delaware, Maryland, New Jersey, and Pennsylvania area.Trained new hires in customer service, sales, policies and procedures.Assumed full manager responsibilities for supervising staff, scheduling, register balancing, deposits, and sale signage during the store manager's absence.

* Directly managed 16 Customer Retention Specialists and one supervisor in maintaining a 60% average customer retention rate. * Minimized account attrition and maximized account activation by providing customers with product alternatives, special offers, and preferred customer handling. * Developed and facilitated all departmental new hire and enrichment training. * Systems utilized: FDR, IMS, TOSS, Lotus 1-2-3, WordPerfect, and Digital Systems predictive dial system.

Supervised 20 Customer Service representatives. Responsibilites included, scheduling, training, mentoring, and performance monitoring to maintain and improve company's in-bound call handling standards.

Elementary Education/Deaf Education

Name during years of attendance was Alison Duff

College Prep

Adult Learning Theory And Instructional Design