Alison West Email and Phone Number
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Learning and digital transformation professional with expertise in supporting organizational change & learning goals, performance improvement strategies., and increasing digital adoption success. Extensive experience in software, technical, job skill, business process, operational, professional. and leadership skill training with the unique ability to design and facilitate meaningful classes for learners with diverse backgrounds, knowledge, and skill levels. Highly successful training, facilitation, and instructional design experience, utilizing ADDIE, SAM and other creative instructional design methodologies and adult learning theories, in a wide spectrum of industries including financial services, real estate, mortgage, retail, transportation, legal services and information technology.My instructional philosophy and methodology is to design real world application-based training solutions ensuring learners are motivated to improve performance, not just increase knowledge. I believe the more closely the learning experience approximates reality, the greater the impact that training will have on workplace performance and job satisfaction.Specialties: • Corporate training in technical, operational, and management areas for internal and external clients• Needs assessment, instructional design, and process evaluation • Technical writing and software documentation • Word, Excel, PowerPoint, Access, Outlook, SharePoint, Publisher, Project, FrontPage and SnagIt, Camtasia, Storyline, WalkMe (DAP), OpenOffice, FDR, TSYS, SAP (ERP, CRM, BPM, ARIBA, etc.), various LMS systems, desktop integration, virtual classroom and webinar applications, familiar with Crystal Reports, Tableau, and other data analytics & reporting applications.
Amtrak
View- Website:
- amtrak.com
- Employees:
- 13568
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Lead Instructional Designer, Trainer, Business System Analyst, Walkme Builder And Content DesignerAmtrakWilmington, De, Us
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Lead Instructional Designer, Trainer, Business System Analyst, Walkme Builder/Content DesignerAmtrak Sep 2016 - PresentWilmington, DeSupport Organizational Change Management, training development and delivery for all IT and system related initiatives.
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Performance Improvement Consultant / Trainer & Instructional DesignerJpmorgan Chase & Co. Mar 2015 - Sep 2016Wilmington, DePerformance Improvement Consultant and Instructional Designer for the Consumer and Community Banking Human Resources division. 1 year contract + 6 months as an employee. -
Training & Instructional Design ConsultantJpmorgan Chase Sep 2013 - Sep 2014Newark, DePerformance Improvement Consultant, Trainer and Instructional Designer for the CCB PAC Incident Management team. 1 year contract.
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Performance & Process Improvement ConsultantDigital Legal Services Jun 2012 - Jun 2013Greater Philadelphia Area -
Performance Improvement Specialist & Instructional Design ContractorAccolade, Inc. Mar 2012 - May 2012Plymouth Meeting, Pa -
Global Tis/Cpl Process Engineer, Proj. Mngr, Training & Isd LeadAgilent Technologies - Life Science And Chemical Analysis (Lsca) May 2011 - Apr 2012Wilmington, DelawareGlobal training and project lead for Technical Information System team's process improvement initiatives. Conduct process, gap, and needs analysis identifying organizational performance enhancement and intervention opportunities. Design and facilitate meaningful, real-world, application-based training solutions ensuring learners are motivated to improve performance, not just increase knowledge. Liaise with world wide customer service, product, sales, and manufacturing managers, and other internal customers and end-users to proactively identify and resolve system, product configuration, and pricing issues. -
Sr. Operations Education Specialist & Instructional DesignerAgilent Technologies May 2009 - May 2011Sr. Operations Training Specialist & Instruction Designer for LSCA -Life Science Chemical Analysis division -
Volunteer Facilitator & CoordinatorCommunity Matters Networking Group Feb 2009 - May 2009Community Matters is a networking group for professionals who would like to make meaningful business connections and support those who may find their careers in transition. We meet weekly in Hockessin, DE and are open to all visitors. Whether you are interested in new business contacts, hiring new employees of varying specialties and skills or looking for a new direction in your career, we are here to network with you and share our collective knowledge and experience of the business world. You can find help with resume writing, interviewing or even find that potential new employee or employer.
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Instructional Design Project Manager/ConsultantBarclays Bank/Misi Co Oct 2008 - Jan 2009• Evaluated training effectiveness through the utilization of all available data points including, but not limited to testing, application-based exercises, trending reports, QA analysis, call monitoring, targeted observation and post training discussions with learners, managers, and trainers • Performed comprehensive needs analysis utilizing interviews, surveys, discussion groups, performance evaluations, and QA reports. • Collaborated with management, subject matter experts, QA analysts, internal and external IT support staff to obtain and organize critical information into logical, relevant, and sequential instructional content. • Wrote customized departmental user and training guide for TSYS, an industry specific software application, corresponding facilitator’s guide, job aids, learning activities, role-plays, simulation exercises, and assessment tools. Translated complex legal regulatory requirements and procedures into an easy-to-understand training manual and created detailed learning scenarios using live case studies. • Evaluated and recommend third-party training products and related software to enhance the training curriculum.
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Business Mail Center ManagerPatterson Schwartz Real Estate 2000 - Sep 2008* Managed production staff of 4 in the daily workflow of designing, printing, addressing, and mailing of all corporate and agent direct mail marketing campaigns * Spearheaded the cost-benefit analysis justification for the creation of this department * Designed workspace layout and directed the build out and furnishing of facility * Researched and selected all equipment, materials, software, and hardware. Hired and trained all employees. Selected and established all vendor relationships * Created and maintained department web site with online ordering capabilities detailing all services and featuring a broad selection of direct mail marketing programs * Ensured compliance with all postal, DREC, & NAR regulations for direct mail marketing efforts * Created and maintained databases for invoicing services, tracking material usage, monitoring accounting records with all vendors, and for the Postal CAPS account verification -
Technical Training ManagerPatterson Schwartz Real Estate Feb 1998 - Sep 2008• Designed and facilitated engaging and interactive learning curricula developed around meaningful, real world, industry specific contexts for maximum impact on knowledge application and related business requirements • Utilized ADDIE, ISD, and other creative instructional design methodologies to develop effective and value-added instructional programs designed to motivate and engage adult learners • Developed, planned, coordinated, scheduled and presented classroom, individual and hosted web site environment training for a wide spectrum of industries• Collaborated with IT team to ensure effective and efficient integration of the documentation and training effort into the overall systems conversion and implementation plans• Created extensive courseware and documentation including training manuals, facilitation guides, user documentation, job aids, work sheets, activities, role-pays, simulations, exercises, assessment tools, PowerPoint presentations, instructional articles, and FAQs for print and web content• Facilitated instructor-led classroom training ranging from 3-30 learners, hands-on computer training classes ranging from 1-16 learners, individual instruction, product demonstrations, large conferences, workshops, and virtual classroom instruction for internal and external clients• Developed and maintained custom LMS database containing training documentation, scheduling, course registration, and enrollment information, learner evaluations, feedback tracking and reporting tools and corresponding front end web site using Front Page • Evaluated and procured training vendor products, services and software for enhancing and incorporating into the training curriculum.
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Technical Education SpecialistExecutrain 1997 - Jan 1998ExecuTrain of Delaware - Provided training and technical support for a variety of desktop applications including Word, Excel, PowerPoint, Access, Project, Outlook, Windows, and LotusNotes.
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Technical Education SpecialistBank Of New York 1994 - 1997-Key training project lead for FDR system conversion-Designed and created courseware and instructed a variety of training programs including the following: * FDR Conversion (10 topics, 7 manuals) * New hire and up-training -Bank card fraud prevention * New hire and up-training -Bank card fraud investigation and recovery * Introductory classes for Windows 3.1, Excel 6.0, Access 2.0, Lotus Notes, and MS Project 4 * Additional responsibilities included spreadsheet and database creation, development, and maintenance. * Provided end-user support for Word, Excel, Acces, PowerPoint, Project, and Lotus Notes
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Merchandising & Training ManagerJoann Fabrics 1992 - 1994Designed and set up merchandise displays to maximize exposure and sale of fashion and home dec fabrics, notions, crafts, and seasonal merchandise. Assisted in the reset, set up and opening of several regional stores in the Delaware, Maryland, New Jersey, and Pennsylvania area.Trained new hires in customer service, sales, policies and procedures.Assumed full manager responsibilities for supervising staff, scheduling, register balancing, deposits, and sale signage during the store manager's absence.
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Customer Service Retention ManagerCorestates Bank Of Delaware 1989 - 1992* Directly managed 16 Customer Retention Specialists and one supervisor in maintaining a 60% average customer retention rate. * Minimized account attrition and maximized account activation by providing customers with product alternatives, special offers, and preferred customer handling. * Developed and facilitated all departmental new hire and enrichment training. * Systems utilized: FDR, IMS, TOSS, Lotus 1-2-3, WordPerfect, and Digital Systems predictive dial system.
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Customer Service SupervisorMarine Midland Bank May 1987 - May 1989Supervised 20 Customer Service representatives. Responsibilites included, scheduling, training, mentoring, and performance monitoring to maintain and improve company's in-bound call handling standards.
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Assistant Supervisor Of Bank Card SecurityBeneficial National Bank 1984 - 1987
Alison West Skills
Alison West Education Details
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Elementary Education/Deaf Education -
Mt. Pleasant High SchoolCollege Prep -
Adult Learning Theory And Instructional Design
Frequently Asked Questions about Alison West
What company does Alison West work for?
Alison West works for Amtrak
What is Alison West's role at the current company?
Alison West's current role is Lead Instructional Designer, Trainer, Business System Analyst, WalkMe Builder and Content Designer.
What is Alison West's email address?
Alison West's email address is al****@****ent.com
What is Alison West's direct phone number?
Alison West's direct phone number is +130229*****
What schools did Alison West attend?
Alison West attended Flagler College, Mt. Pleasant High School, University Of Delaware.
What skills is Alison West known for?
Alison West has skills like Training, Leadership, Program Management, Instructional Design, Management, Learning Management Systems, Software Documentation, Process Improvement, Performance Management, Coaching, Customer Service, Sales.
Who are Alison West's colleagues?
Alison West's colleagues are Michele Dryman, Cheryl Casselle, Fred Goldstein, Alan Decristo, Katarzyna Wawrzaszek, Kevin Vaugn, Adams Don.
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Alison West
Licensed Occupational Therapist With A Passion For Helping Clients Get Back To Daily Activities And Living Life To Its Fullest Potential!Detroit Metropolitan Area -
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