P2P transformation project support

•Responsible for the care and leadership of groups of young children ranging in age from 2-5 years old•Organize practices that will expand the children’s knowledge of the game and instill sportsmanship•Act as a role model and positive figure for multiple groups of children

•Lead a team that processes 250,000 Direct Material invoices and 50,000 Indirect Material invoices per year in a Share Service Environment•Supported 2 migrations into the Shared Service Center with no additional employee headcount•Reduced Staff Size through continuous improvement efficiencies: 5 employees or about $260,000 annually•Participated in the increase of electronic invoice receipt to 90% with 45% touchless invoice processing•Improved overall customer service of the Accounts Payable team by implementing achievable Key Performance Indicators •Increased call answer rate from 18% to 90%•Reduced turn time of answered inquiries from 10 business days to 2 business days•Implemented a Utility Metric to reduce the possibility of disconnect notices•Provided monthly Cash Forecasting for 12 Business Units with a 90-95% accuracy

•Responsible for the Invoice Quality initiative (increase invoice quality to 90%) utilizing continuous improvement skillsets.•Analyze Data based on customers Invoice Accuracy to determine Root Causes and implementation of long term solutions.•Created a Communication Plan to share among colleagues and stakeholders throughout the organization.•Developed a Business Case for improvements within the Terms of Payment Database: Increased Governance and improved overall quality of data output.

•Hired for a fast-paced Project Team responsible for identifying processes to be off-shored •Onsite project management in India as well as managing overseas colleagues on extended stays in the US – resulting in approximately 40 employee migrations without any operational interruption.•Responsible for final mapping, procedural readiness and safe migration execution of the Accounts Payable and Controlling group.•Establish base-line measures for Accounts Payable and Controlling processes in scope along with migration milestones and hyper-care measures

•Responsible for researching to provide accurate and timely resolution to corporate cash flow matters.•Global Service Center Optimization and Training – Ensure business continuity by providing training and support to enhance customer satisfaction and process improvement.•Review and update all standard operating procedures to ensure the most current and correct information is available for teams in Charlotte office and India office.•Participated in a Green Belt Project to improve the percentage of payments that are applied correctly at the time of payment.•PEX 2.0 Participant – Customer focused team to help improve customer satisfaction using six sigma methodology.•SAP Super User – Provide support and leadership to all end users while providing training and troubleshooting as needed.