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Alison F. Email & Phone Number
Senior Operations and Implementation Manager
at
LifeSpeak Inc.
1 work email found
@torchlight.care
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Operations and Implementation Manager
Location
United States, United States, United States
Company size
Who is Alison F.? Overview
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Quick answer
Alison F. is listed as Senior Operations and Implementation Manager at LifeSpeak Inc., a company with 108 employees, based in United States, United States, United States. AeroLeads shows a work email signal at torchlight.care and a matched LinkedIn profile for Alison F..
Alison F. previously worked as Operations and Client Implementation - Contract at Lifespeak Inc. and Director of Service Operations & Support at Torchlight, A Lifespeak Company. Alison F. holds Master Of Science (M.S.), Mass Communication from Boston University.
Company email context
Email format at LifeSpeak Inc.
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*@torchlight.care
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Profile bio
About Alison F.
Alison F. is a Senior Operations and Implementation Manager at LifeSpeak Inc.. She possess expertise in technical writing, web content, social media, editing, content development and 11 more skills. Colleagues describe her as "Alison and I worked together as part of Boston University’s central computing support organization, Information Services & Technology (IS&T). Through this work, we were accountable for a wide range of programs associated with helping members of the BU community to use available technology resources. We served a mix of roles from consultant to strategic partner to instructor to support. We were not only involved with leading direct user support but with related work such as the back-to-school “ResNet” operation and IS&T’s computing tutorials program. These assignments allowed Alison to develop strong operational expertise, which came very naturally to her. Together we also received ITIL certification through a formal training program, which gave us a foundational understanding of Service Management as a structured framework. We were honored to have been part of the inaugural cohort for this certification after the arrival of a new Vice President who continued to invest in us and trust us with key projects to move her vision forward. This included Alison's fast promotion to Manager, Communication & Documentation for our IS&T group of about 400 staff. Alison has a wide range of skills but, during IS&T’s transition to Service Management, she took on the challenge of developing our user-facing documentation, community-wide messaging, and internal knowledge, guiding not just day-to-day support but also helping with large projects that had enterprise-wide impact. Alison ultimately found a role outside of BU that allowed her to build on her skills and grow in her career. However, she remains highly regarded among her former colleagues at BU who often try to lure her back. I consider her a strong partner and excellent colleague. I appreciate her being willing, even now, to give my drafts a read before I submit them during high level projects. I am more than happy to offer a reference for her at any time." and "Alison is an operations expert who makes everything easier for the entire organization. She’s organized and attentive to details, and she has the keen ability to understand and then explain technical tools to others. She is the go-to person who can efficiently and effectively keep processes running smoothly across multiple teams and business units. She can also troubleshoot and fix any bumps along the way. Even better, Alison does it all with a smile and an upbeat attitude, and she epitomizes grace under pressure. Her organizational, technical, and communication skills make her a valuable addition to any team!"
Listed skills include Technical Writing, Web Content, Social Media, Editing, and 12 others.
Current workplace
Alison F.'s current company
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Lifespeak Inc.
5 roles
Alison F. work experience
A career timeline built from the work history available for this profile.
Operations And Client Implementation - Contract
Current- Continue to oversee service operations and support for LifeSpeak Parenting & Caregiving (Torchlight).
- Lead client implementation activities for Parenting & Caregiving, such as requirements gathering, platform setup, client launch, and transition to account management.
- Help to ensure alignment between client activities and the CRM (Microsoft Dynamics).
- Update and maintain documentation to reflect new and evolving procedures, integrating Torchlight processes with LifeSpeak SOPs.
Jul 2024 - Present
Director Of Service Operations & Support
- Lead service operations for Torchlight’s customer-facing resources, including the SaaS platform, live and on-demand webinars, expert advising, and technical support.
- Work cross-functionally with the Product & Engineering team on business requirements, testing and troubleshooting, documentation, client implementation, and user/customer communication.
- Act as a liaison between the customer community and internal teams to help ensure an excellent user experience and alignment with SLAs.
- Offer subject matter expertise in helping LifeSpeak internal teams navigate Torchlight resources such as demo and trial accounts, Tableau reports, productivity tools, SOPs, and platform administration.
May 2016 - Jul 2024
Director Of Operations & Client Success
- Focused on successful delivery of the Torchlight platform and services to Torchlight's channel partners, corporate clients, and their employees.
- Established operational processes around the delivery of live and on-demand webinars, Torchlight's expert advising service, user/client support, and use of a ticketing system.
- Led client success activities such as implementation and onboarding, communication strategies, utilization reporting, and contract renewal presentations, resulting in a 100% renewal rate.
- Coordinated general operational tasks in this startup environment, such as employee and consultant onboarding, IT support, and purchasing.
Feb 2015 - May 2016
Manager, Communication & Documentation
- Led IS&T’s Communication & Documentation team in developing and maintaining both community-facing and internal documentation to support BU’s central TechWeb site at www.bu.edu/tech and the ServiceNow knowledge base.
- Worked on project teams to facilitate the rollout of new or changing services, ensuring communication strategies that promoted enthusiasm for the change and a positive user experience.
- Interfaced with IS&T subject matter experts to develop community messages, web content, internal knowledge, and SOPs, enabling all members of the BU community to successfully utilize IS&T services.
- Produced the IS&T staff newsletter, available bimonthly for the 400+ employees of IS&T, as well as a semiannual client newsletter for the entire BU community.
- Collaborated with other BU departments and external vendors to produce materials in web, print, photo, or video format that supported the communication and documentation needs of IS&T.
- Completed ITIL v.3 Foundations certification.
May 2009 - Jan 2015
3 education records
Alison F. education
Master Of Science (M.S.), Mass Communication
Bachelor Of Arts (B.A.)
Junior Year Abroad
FAQ
Frequently asked questions about Alison F.
Quick answers generated from the profile data available on this page.
What company does Alison F. work for?
Alison F. works for LifeSpeak Inc..
What is Alison F.'s role at LifeSpeak Inc.?
Alison F. is listed as Senior Operations and Implementation Manager at LifeSpeak Inc..
What is Alison F.'s email address?
AeroLeads has found 1 work email signal at @torchlight.care for Alison F. at LifeSpeak Inc..
Where is Alison F. based?
Alison F. is based in United States, United States, United States while working with LifeSpeak Inc..
What companies has Alison F. worked for?
Alison F. has worked for Lifespeak Inc., Torchlight, A Lifespeak Company, Torchlight, and Boston University, Information Services & Technology.
How can I contact Alison F.?
You can use AeroLeads to view verified contact signals for Alison F. at LifeSpeak Inc., including work email, phone, and LinkedIn data when available.
What schools did Alison F. attend?
Alison F. holds Master Of Science (M.S.), Mass Communication from Boston University.
What skills is Alison F. known for?
Alison F. is listed with skills including Technical Writing, Web Content, Social Media, Editing, Content Development, Wordpress, Data Analysis, and Training.
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