Alison F. Email & Phone Number

Leland, NC, US

Lewisville, Texas, United States

Birmingham, Alabama

• Supports the development of Pack programs to achieve company goals-Contributes to product sales and fulfillment-Work on the front lines to engage patients-Contributes to team discussions and identity and solve problems.
• Responsible for engaging members enrolled in Pack Health to help them manage their health outside of clinical visits.
• Collaborates with patients, health care providers, and other resources to ensure members adhere to health care plans and proven evidence-based protocols to receive positive outcomes more often.evidence-based protocols.
• Continuously works to improve member’s health literacy and treatment outcomes by thoroughly reviewing defined educational materials.provided and making periodic contact via telephone, mail and email/texts.
• Utilizes prescribed individualized adherence plan to help members better manage their condition by identifying and helping to eliminate barriers to care adherence (i.e., costs, economic constraints, etc.).Mentors.
• Monitors data reported directly by members/teammates anticipated outcomes.

Birmingham, Alabama, United States

#1348

• Provides superior customer service in processing prescriptions.
• Greets patients, input prescriptions and insurance information, and filled prescription medications.
• Ensured smooth operations of the pharmacy by handling administrative and bookkeeping tasks, inventory control, stocking shelves and data entry.
• Communicates with insurance companies to obtain prior authorization to submit and resolve claims.
• Handles electronic transactions using a cash register in processing payments for store products, including OTC and prescription medications.

Store #2111 Hoover, AL

• Consistently praised for efficient handling of customer service duties (e.g., answering phones, typing prescriptions, patient processing and billing) that allowed Pharmacists and pharmacy staff to focus on the health.
• Ensure the cleanliness, sanitation and maintenance of all facilities, pharmacy and equipment.
• Help implement pharmacy's quality assurance and control program. Efforts ensured compliance with HIPAA, State Board of Pharmacy and OSHA regulations; and improved patient care satisfaction.
• React calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.

Birmingham, Alabama Area

-Respond to and resolve on the first call, patient service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence. -Intervene with care providers (doctor's offices) on behalf of the patient to assist with appointment scheduling or.

Florence, South Carolina

-Organizing and delivery of discharge prescription medications, self-care products, and health management resources to patients/or their caregivers.-Ensure patients successfully transition from the hospital to the next stage of care. -Collaborate with pharmacy, nurses, physicians, case management, and caregivers to ensure the highest quality of care is.

Greater Nashville Area

-Handle incoming calls in the Medicare Part D Queue-Aim for minimal hold times and 1st call resolutions-Initiate Coverage Determinations -Transfer calls to the appropriate departments-Assist with pharmacy claims-Provide members with formulary and copay details-Assist Part D members with medication inquiries

Wilmington, NC (Monkey Junction) #1348

- Input prescriptions, fill/count prescriptions, compound drugs, and verify medication before pharmacist visually verifies.- Transfer and check competitive retail prices, maintain/manage inventory and restock shelves.- Communicate with insurance companies to obtain prior authorization, submit and resolve claims.- Provide exceptional customer service at the.

Wilmington, North Carolina Area

- Created the “Wellness Program” – geared towards smoking cessation for patients that were willing to decrease/stop consumption of tobacco products.- Collaborated with health departments to provide resources from state, county and local levels.- Coordinated with NC Quit Line, You Quit Two Quit, to receive informational brochures and resources for the.

Bachelor’S Degree, Community Health Education

Associate Of Arts (Aa), Arts

High School Diploma