Alison Frech, Mba Email & Phone Number

Costa Mesa, CA, US

SAN Francisco, CA, US

I provide a five-star customer experience while mitigating risk to the company when project managing and resolving Executive escalations. I seek to understand the customer and the problem and am encouraged and empowered to think creatively when solving customer issues while creating more raving Sunrun fans in the future.

SAN Francisco, CA, US

• At Sunrun, I am responsible for ensuring a world-class customer experience from the time the customer approves their project to when their system is activated and producing power. This position entails laser-focused.
• Set and achieve customer expectations through all points of contact, providing regular proactive communication on project status and next steps with clients via email, text, and phone.
• Ensure timely completion of processes by communicating and collaborating with cross-functional teams to deliver an exemplary customer experience (sales, permitting, inspections, design, home upgrades, etc.).
• Increased visibility and progress on projects by 55% by always including the next steps and notes in Salesforce for all team members to view.
• Adapt quickly to changing processes to ensure a smooth customer experience.
• Discuss customer feedback and solicit customer satisfaction feedback for both installation and new customer surveys.

Newport Beach, California, US

• At WhiskerCloud, I had the tail-wagging delight of being a project manager on the Customer Success Team for new and existing customers from the Veterinary industry. I would guide them through the onboarding process of.
• Engaged and communicated with new and current customers to ensure they understood the WhiskerCloud platform via Zoom, Google Suite, and Loom.
• Provided screen share and phone training to new customers when needed via Zoom.
• Worked as a liaison between multiple departments to provide a seamless onboarding experience utilizing Hubspot, Slack, Guru, and Google Suite.
• Was a troubleshooting detective who followed every clue and quality assessed customers’ websites using WordPress.
• Worked closely with internal teams to streamline processes and coordinate the execution of new customer success strategies.

San Francisco, CA, US

• At Stitch Fix, I had the pleasure and passion of virtually styling and delighting hundreds of men and women on a daily basis that enabled them to receive a styled Fix of five items on a monthly to weekly basis. I.
• Promoted to Senior Stylist after one year with the company - Styling Women's, Men's, Luxe, and Plus.
• Continually trained and mentored both new and tenured stylists remotely regarding their metrics, Plus, and Men's Fixes to help establish and increase overall team productivity.
• Clients ages ranged from 13-86 and are located all over the country.
• Worked remotely and independently, styling over 15,000 Fixes in just over five years while consistently achieving top Fix Quality and Style Efficiency rates since my start date.
• Communicated and learned what the clients' needs are depending upon location, age, body type, personality, and price point. Became their trusted advocate.

Horsham, PA, US

• At Penn Mutual, I provided expert advice and customized service to elite clients on a daily basis for their financial future - focusing upon protection, savings, and then growth. My many responsibilities included.
• Increase cash flow at retirement
• Create more and better benefits
• Decrease risk and chances of later taxation
• Maintain lifestyle without any added or unnecessary expensesI was a continuously awarded top producer for new accounts for our branch. Whether it was meeting with clients virtually or in-person, we made it happen to.
• Project manager and co-creator of Women’s Webinar with internal team member to create a safe and trusted place for women clientele to ask questions and learn about their insurance and finances.

• Family owned and operated by Paul Frech, C&F Auto has been providing auto repair and restoration specializing in Volkswagen, Audi, BMW, Mercedes, Porsche, and auto electrical service services to the 92627 area, Costa.
• Assisted with marketing, accounting, payroll, and front desk.
• Project manager for business transition to employee and building sale to the new owner.

Dallas, Texas, US

• Provide expert advice and customized service to clients on a daily basis for their entire lifestyle from wardrobe to home decore. Communicate advanced knowledge of top designers, products, services and trends to.
• Book of business: 200 plus affluent/high net worth retail clients.
• Meet and exceed sales goals each quarter.
• Achieved top-ten list for sales six times in the past year.
• Received recognition from clients for outstanding service.
• Assist clients with closet re-organization.

Dallas, Texas, US

• Work with domestic (5%) and international (95%) clients to consult on personal apparel and style needs. Responsible for merchandise selection based on current and anticipated customer demand. Partner with Senior.
• Book of business: approx 500 affluent/high net worth retail clients.
• Meet and exceed sales goals each quarter.

Dallas, Texas, US

• Responsible for managing merchandise, accounting and client files. Assisted senior staff members and VIP clients. Partnered with department managers.
• Book of business: 5,600 shared clients, specialize in couture and designer departments.
• Was recognized by Senior Personal Sales and Marketing Specialist.

Dallas, Texas, US

• Assisted clients with hard-to-find items and answered questions. Provided a variety of services, from helping clients pick out items to ringing up their purchases. Managed inventory and accounting.
• Book of business: varied based on the department, ranged from 100 to 200.
• Completed rotations through every department including: contemporary, accessories, holiday shop, men’s wear, jewelry, home décor, epicure, children’s, intimate apparel, fur salon, cosmetics, customer service, gift.
• Exceeded monthly sales goals, often doubling them.
• Assisted with 40+ designer trunk shows, arranged special client engagements with exclusive designers.
• Trained over 50 sales personnel.

San Diego, CA, US

• Provided superior service according to the “President’s award-winning property” franchise standards. Conducted daily outside calls to solicit existing and new clients.
• Book of business: 50+ retail clients per year (numbers varied based on market conditions) and 500 business clients (small/independent business to Fortune 500 companies).
• Increased market share by 15% in group, tour and travel segments along with brand awareness through community functions.
• Completed Radisson’s “Yes I Can!” training.
• Worked with the San Diego North Chamber of Commerce.
• Continued work with the Hospitality Sales & Marketing Association – International San Diego Chapter.

• Responsible for soliciting new group business. Coordinated all catered and special events for this full service, boutique destination spa resort, ranked #1 by Travel + Leisure.
• Book of business: 300+ clients that included affluent/high net worth individuals, celebrities, world travelers and businesses.
• Proactively networked within hospitality industry and expanded sales markets and built sales leads by 20%.
• Worked interdepartmentally to ensure top-notch service for VIPs, including coordination for catering, logistics, room blocks, special needs, overseeing the events when on property and conducting pre- and post-event and.
• Hosted over 55 events with guests and prospective clients through spa tours, rooming and weekly dinner hosting and managerial duties.
• Worked with the Hospitality Sales & Marketing Association – International San Diego Chapter.

La Jolla, CA, US

• Worked with donors/prospects to raise money to build the UCSD Cardiovascular Center. Leveraged development databases to solicit donations.
• Managed over 50 special projects of a highly confidential and sensitive nature.
• Organized logistics for 20+ meetings, events, lecture series, galas, etc. and brought in industry speakers/specialists to discuss important topical matters and raise money for the new center and other areas of the.

La Jolla, CA, US

• Alumni Association Dept – organized student membership campaigns, researched student membership philanthropy, created follow up reports for events.
• Development Dept – database maintenance, generated reports, helped with event logistics, researched new donors.
• Communications Dept – reported on campaign progress/results, press releases, pitches.

La Jolla, CA, US

• Assisted in the creation of advertisement for 2006 Performance Outreach Program.
• Coordinated membership mailings and donor requests, special events preparation and execution as well as archiving media.exposure and managing administrative tasks.

La Jolla, CA, US

Assisted in creation of marketing material for the Visitor Centre, followed up on tourism conventions and assisted with curatorial work of photography.

La Jolla, CA, US

Created press releases, secured press relationships, helped achieve accreditation and extrapolated and documented all museum-related press coverage.

Executive Mba

Ba, Communications