Act as the main point of contact for permit inquiries, feedback, and revisions to internal and external stakeholders Interpret and enforce the North Caroline Building CodePerform initial review of commercial building permit applications for the required minimum information and completenessReview plans for accuracy and completeness and route plans to appropriate departmentsResearch, develop, and maintain permitting best practice process

• Certified Permit Technician by the International Code Council• Assist in using mass notification system (Civic Ready) for Village employee emergency alerting• Design and develop training manuals to ensure staff is knowledgeable on using our operating system• Organize and manage Damage Assessment Teams as the Deputy Planning Section Chief• Provide training for the Emergency Operations Center staff of approximately 40 employees• Develop a Point of Distribution plan in the event of a hurricane or natural disaster • Maintain & track FEMA training records for all village employees• Monitor flood plain permit process and review flood elevation certificates for accuracy• Provide residents with Flood Zone Determination letters when requested

•Organized Read for the Record which included reading to 21 schools and daycare's in Wellington with a combined total of 3,895 children.•Managed Village Council's calendars and events

•Manage day-to-day operations, ensuring the quality, and standards & meeting the expectations of the guests daily.•Support a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.•Lead a team of 15 employees and ensure all team members are trained on emergency operating procedures and are prepared to assist guest’s needs

Boutique AAA four-diamond luxury hotel 75 room Marriott Autograph Collection HotelOversee Housekeeping and LaundryProcess scheduling, payroll, ordering, training and daily opening and closing proceduresManage labor and budgetingMonitor the quality of guest rooms, public areas and guest satisfaction

• Boutique AAA four-diamond luxury hotel 75 room Marriott Autograph Collection Hotel in Savannah's Historic District• Administer Front Office Operations in 75-room, four-diamond luxury hotel• Responsible for training new Grand Performers and ensuring they have the tools and knowledge to successfully meet the needs of guests • Accountable for reconciling all hotel cashier transactions; reviewing, organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions.

• Boutique AAA four-diamond luxury 247 room Marriott Autograph Collection Hotel in downtown Orlando• Supervising and assisting new hires with front desk procedures and addressing guest situations after the completion of trainees' initial training program

• AAA four-diamond 1,639 upscale conference hotel • Responsible for the guest registration process and communication of hotel services and promotionsAccomplishments:• Awarded top Gold Passport enroller for 2 months in a row, enrolling 225 additional members• Highest up-seller generating $3,000 in upsells

• AAA five-diamond 750 room hotel• Maintain an inventory of vacancies, reservations and room assignments

• Produce and review monthly owner statements• Updated unit inventory and current photos of owner’s units• Act as a liaison with the Vail Valley Partnership with regards to the Lodging Quality Assurance Program.

• Reviewed owner surveys and gained a better understanding as to why some owners are unsatisfied with their ownership• Presented a PowerPoint to the Director of Owner Engagement on how to better educate our owners and receive the most benefit out of their ownership and usage of points.• Participated in new employee training for the Call Center to learn the basics and background of Wyndham’s Vacation Ownership• Created SOP’s for employees

• Assisted with BEO’s, proposals and contracts• Created Surveys on SurveyMonkey for post events gaining feedback from our clients• Trained on SMS Property Management System and Delphi• Updated and revised all merge documents in Delphi• Created Expense Reports and group rooms reports• Responsible for all social media• Sent out attrition letters, deposits, resume questionnaires