Alison Heslip Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Absorb Software is a leading learning technology SaaS company based in Calgary, Alberta Canada. I work as an Account Manager for the company remotely in Ireland managing a portfolio of EMEA clients up to enterprise level.Key Responsibilities:- Identify and develop meaningful client relationships across all levels including identifying key stakeholders in enterprise accounts- Account mapping for top enterprise clients to maintain strong customer relationships and commercial success through clear sales strategy- Multithreading across top enterprise accounts to ensure relationships to multiple key contacts for continued commercial success- Negotiate and complete client contract renewal process with a focus on long-term relationships- Conducting product demos and customer presentations for growth opportunities- Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates- Generate new leads and opportunities for additional products and commercial growth within assigned accounts- Close sales opportunities independently by being responsible for the full sales cycle- Generate quotes and other client facing documentation to assist the inside sales process- Thoroughly understand Absorb subscription models to effectively answer client questions and act as a trusted advisor- Participate in team meetings and projects to improve sales processes & sales output- Consistent achievement of company retention and growth targets- Develop strong internal relationships to support client lifecycle and continually advocate for my clients to ensure the best possible customer experience- Keep up to date with latest product releases and training seminars to ensure thorough product knowledge and retain trusted advisor status to guide clients on their learning objectives

Dublin City, County Dublin, Ireland

Key Responsibilities included:- Taking care of a dedicated customer set in the ESB (Emerging and Small Businesses) space being responsible for the entire sales cycle- Coordinate several sales projects simultaneously- Manage the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales, while expanding existing accounts.- Use solution selling expertise to respond optimally to customer needs and identify business potential in order to create a strategic, long-term partnership with customers.- Strengthen client relationships through regular engagement and face-to-face meetings.- Work in partnership with wider team to include partners, solution engineers and sales development teams- Work closely with prospective customers as a trusted digital adviser to deeply understand their unique company challenges and goals.- Consult with customers on the Salesforce Platform to evangelise solutions that will help them reach their business goals and achieve success with Salesforce.- Solution selling - listening to customer needs to ensure understanding before discussing potential solutions- Prospecting in to my whitespace accounts- Creating and presenting bespoke customer demos- Presenting commercials to customers at the end of the sales cycle and ensure understanding while overcoming objections and managing price expectations- Articulating ROI clearly to customers to drive sales- Establishing myself as a trusted adviser to customers and colleagues

Dublin, County Dublin, Ireland

Key Achievements and Skills Developed:- Appointed as main Account Manager for our largest banking customer due to my exceptional customer service- Progressive development due to consistently hitting team and individual revenue and KPI targets- Completed training during implementation of SAP for billing and use of this system on a daily basis for customer account managementResponsibilities included:- Managing the whole customer journey to comprise credit control, customer renewals, billing as well as various admin and reporting duties- Consultative sales, working with clients to understand their needs and offering the best solution- Strategic planning as part of the CAM and Marketing Team, brainstorming to implement clear and effective tactics to achieve CRIFVision-net’s commercial objectives in the Irish market- Management of a portfolio of key corporate accounts across banking, utilities, legal practices, accountancy, and public sector- Actively prospecting, making contact with key decision makers and delivering presentations or training on new products as needed- Proof reading for all marketing material due to my attention to detail- Adept at managing relationships, building rapport, gaining trust, and maintaining accounts in a competitive market- Tender management, overseeing proposals and contract preparation- Continually adding value to the client experience through regular engagement and being responsive to their needs- Liaising with other departments on a daily basis, such as IT, to ensure customer needs are met- Using our own in-house CRM system to check and update customer details and add support notes- Efficiently manage all customer contact via phone and email- Working with the marketing team to arrange beneficial campaigns and mailshots- Objection handling, relationship building and negotiating new contracts to ensure customer retention with expertise in persuasive techniques and strong closing abilities

Newry

Key Achievements:- Bringing current largest commercial contract customer on board through meeting with them face to face to discuss requirements, manage expectations and successfully establish a new way of working for 50+ sites- Meeting monthly team and individual revenue targets consistentlyResponsibilities included:- Efficiently manage all customer contact via phone and email- Ensure high level of customer service at all times- Manage customer complaints and issues- Assist in production of timely and accurate data to ensure ongoing management and improvement, e.g. reports on time taken to attend site- Liaise with other departments and engineers as needed- Using internal CRM system on a daily basis to log initial job requests, deal with queries and more- Showing knowledge of product offering to customers as a trusted advisor- Placing orders and invoicing via Sage- Problem solving on a daily basis with issues such as technical, warranty and install problems

Belfast, United Kingdom

Specialising in temporary accountancy and finance recruitment for the interim market across Northern Ireland. Working with exceptional customers within the commercial sector, my primary focus was to partner with candidates and clients, using the depth and breadth of my expertise and market knowledge to ensure we made the unique match that makes individuals, companies and industries flourish.Functional expertise: Credit ControlAccounts AssistantAssistant AccountantPayrollAccounts PayableBookkeeperFinance AnalystHays is a market leading specialist recruitment company, operating in Northern Ireland since 1996. With local offices in Belfast, Derry and Portadown, Hays expert consultants provide specialist recruitment for jobs in Accountancy, Administration Banking, Building, Engineering, Facilities Management, Financial Services, HR, Insurance, IT, Legal, Property and Retail.

Belfast, United Kingdom

Newry

Master, Business Studies

2:1 Ba Joint Honours, French, Spanish