Alison H. Jean Email & Phone Number

Atlanta, GA, US

• Produce a five-month, exclusive, advanced leadership development program that provides continued improvement for high achieving, high potential employees with leadership aspirations. 96% graduation rate. 64% of alumni.
• Develop tailored courses that foster personal and professional growth through trending topics while driving the execution of company priorities and culture model. Consult with business partners and stakeholders to.
• Created new front line development program to build talent bench, reduce attrition, and bring promotion opportunity awareness to teams. Established and executed program from enrollment to completion. Created and.

Atlanta, GA

• Drove execution of Broadband product efforts in Call Centers – Grew Fiber penetration, executed product strategy, improved brand and product positioning.
• Drove Customer Experience CX transformation – Reduced premium TV and broadband churn: Initiated and drove CX strategy and processed change to improve retention while delivering cost savings.
• Drove contact reduction – Reduced cost and customer friction: Identified process, system, and performance opportunities to reduce contact rate – Results: 8% contact reduction YOY with multiple unique, independent.

Atlanta, GA

• Drove efforts to decrease premium TV cancellation rate, enterprise wide: Reduced cancellation rate by 5.4%, equating to the second lowest rate in 2 years. Implemented strategies that improved 'order funnel' quality.
• Executed ‘Digital First’ adoption strategy: Facilitated customer adoption of myAT&T app through agent education. Communicated website and app enhancements through roadmap and education strategy. Cultivated.
• Led AT&T Retail day-to-day operations project: Coached and developed 4 person retail operations project management team - Established priorities, drove deliverables, provided feedback, and resolved issues for team.

Atlanta, GA

• Led overall program management activities for Apple launches: Launched 13 new Apple devices over 4 years. Apple product subject matter expert and consultant. Partnered with key team members to support IT projects.
• Led Apple operational projects: Ensured channel issues were identified, tracked, communicated, and acted on by team. Collaborated with channels to guarantee all Apple impacting items were addressed.
• Recruited, interviewed, hired, trained, evaluated, developed, and mentored Project Manager direct report.
• Facilitated engagement across teams: retail, online, customer service, marketing, IT, supply chain.

Atlanta, GA

• Supported 26k person organization through various efforts to drive results in key measures and metrics: Monitored and approved initiatives on behalf of SVP. Coordinated deliverables owned by SVP and his leaders, work.
• Represented organization on President level staff initiatives.
• Directed VP staff teams on issues including communication delivery plans, operational reviews, audit coordination, and budget guidelines for specialty programs.
• Coordinated key projects and deliverables in support of the organization: Created Diversity and Inclusion committee. Organized high potential and Leadership Development Program mentoring meetings. Trained and mentored.

Atlanta, GA

• Supported wireless products in Call Centers: Subject matter expert, communication liaison, incentive developer, and channel contact.
• Staff support for special projects and marketing liaison for cross-functional initiatives: Developed presentations for Officer and VP level meetings. Facilitated launch of iPhone in wireline channel.
• Spearheaded overarching projects for the Channel Account Executive team.

Atlanta, GA

• Drove the success of wireless products in 8 southeast Consumer Sales and Service Call Centers.
• Created and conducted center quality of sale improvement plans. Trained new hire groups on sales techniques, overcoming objections, promotions, and products.
• Developed new hire training package. Coordinated and lead coach level wireless training in the southeast centers.

Athens, GA

• Managed 8 kiosk locations, which included opening 3 locations. Averaged 121% sales quota.
• Recruited, hired, trained, mentored, and evaluated employees.
• Built and implemented training projects for new hire and veteran employees.
• Created and presented performance reviews for the Director of Sales and the Regional VP.

Athens, GA

• Averaged 110% sales quota attainment.
• Regulated retail inventory and maintained product knowledge.

Master Of Business Administration (M.B.A.)

Activities and Societies: Beta Gamma Sigma Honor Society

Bachelor Of Science - Bs, Psychology