●Act as standalone HR Business Partner with full accountability for all aspects of Human Resources across the UK, business partnering the Country Management Team on all strategic and operational areas to deliver UK KPI’s●Responsible for all Head Office Functions, Customer Service and 16 retail stores●Embed performance management procedures to enhance team productivity; utilise expertise to deliver guidance and support resulting in solutions to address both high performance and poor performance, which led to the successful development of two Store Manager’s to District Manager, four Assistant Managers to Store Manager, five Team Leaders to Assistant Manager, as well as the exit of three Store Managers and four Assistant Managers from the business, reducing store turnover by 20%●Deliver Talent Manager by creating a succession plan to secure a strong talent pipeline to support the successful opening of four new stores, a Customer Service and Online Department and achieve over 50% internal fill rate●Support the recruitment process by creating robust recruitment strategies at all levels of the business from Head Office, Customer Service, Online and Retail to meet the challenges of a relatively unknown UK brand and to ensure open vacancies are kept below 10%●Promote staff motivation and retention by collaborating with the Retail Manager to review and monitor employee satisfaction results and action plans, support, coach, advise and direct managers in the management of their people which achieved a 29% increase from 2016 to 2018●Develop and implement a Training Plan for all functions to deliver the Business Plan, including redesigning the Introduction Programme●Provide professional and balanced Employee Relations advice and guidance for all leadership team on a daily basis●Carried out analysis to identify areas of improvement within employee relations, and introduced new policies and procedures for absence management, reducing sickness absence from 3.8% to 0.9%

●Part of the management team with the aim of coaching to two Area Managers, developing and executing a people plan in conjunction with the Area business plan to deliver the achievement of operational KPI’s across 29 stores●Created and implemented HR Strategy to facilitate the growth of business opportunities and maximise potential through their people●Interpreted key data into an effective and commercially focused HR and people strategy, working with senior management and influencing them on the best course of action●Delivered day to day support on a variety of employee issues, collaborated with senior managers to promptly resolve conflicts, and mitigate risks to the business●Devised succession plan to meet the demand created by new store openings and expansion, successfully opened two new stores within six months●Enhanced company revenue by identifying internal talent at all levels to meet future recruitment needs reducing the costs involved in external recruitment, resulting in six people being promoted●Led the recruitment, training and development for a store based mini distribution centre for online shopping; this started as a 12 week trial but due to its success has become a model for further projects across the Company●Responsible for training and development of newly appointed store and trainee managers at a regional level ●Championed a performance culture and continuously reviewed productivity and employee development, made recommendations for improvements

●Served as HR Business Partner and Coach to the Store Manager, tasked with developing a people plan in conjunction with the store business plan to achieve store KPI’s and built strong partnerships with stakeholders●Directed, advised and supported Line Managers on all HR issues such as disciplinary, grievance, attendance, performance and employment law matters in both day to day business and in delivering change. ●Developed and reviewed company policies to ensure they were fit for purpose, met legislation and best practice●Negotiated terms of business with employment agencies for the recruitment of staff. Implemented apprenticeship scheme within the business●Collaborated with line mangers to coach, advise and support them in the management of teams, including attendance and performance management. Delivered in house training on HR policy and procedures●Managed and supported the restructuring of departments and the business, including TUPE and redundancy ●Forged relationships in the community during role as STEM Ambassador (Science, Technology, Engineering and Mathematics Network), attended teaching meetings, industry days, career fairs to expand the prospect pool ●Developed regional training plan, carried out analysis to identify knowledge gaps which led to engaged employees

●Led the implementation of new HR processes across 16 stores including a new online recruitment system ●Delivered change management procedures with HR teams by successfully implementing a new oracle HR and training administration system into 16 stores●Played a key role in building strong relationship between the Region and the new HR Shared Service Centre●Delivered a new labour management training tool to HR and Store Management which was used to effectively match skills to business requirements resulting in reduced labour costs and enhancing profitability

· Co-ordinated and delivered all induction training and supported department managers in delivering foundation, intermediate and advanced training to their colleagues· Managed the HR function in store and provided day to day assistance and advice to senior and line managers · Controlled the store labour, training, holiday and absence budgets

· Liased with the Personnel and Training Manager to provide support to line managers on all aspects of HR policy and procedures, including employee relations, recruitment, training and development, performance management, attendance management and health and safety.