Lead and manage a team of 4 implementation consultants delivering Strata’s ‘Best in KLAS’ Decision Support SaaS offerings and serve as a subject matter expert while enabling cross functional teamwork, establishing best practice standards, and act as an escalation point with the goal of delivering in scope, on time, and within budget engagements with high client satisfaction outcomes.

Served as Decision Support implementation project owner and subject matter expert leading clients and internal teams through the software design, configuration, and implementation and achieving successful completion of in scope, on time, and within budget projects with high engagement and satisfaction outcomes.

• Troubleshooted and resolved issues escalated by Tier 1 technical support for the largest health system in the Baltimore and D.C. area, supporting over 7,000 end-users. • Developed training materials and taught knowledge transfers pertaining to a variety of front and back-end build topics to client analysts.• Demonstrated future-state workflows relating to NQF, CMS, and PQRS quality measures to physician and client analyst workgroups, in order to maximize compliance with… Show more • Troubleshooted and resolved issues escalated by Tier 1 technical support for the largest health system in the Baltimore and D.C. area, supporting over 7,000 end-users. • Developed training materials and taught knowledge transfers pertaining to a variety of front and back-end build topics to client analysts.• Demonstrated future-state workflows relating to NQF, CMS, and PQRS quality measures to physician and client analyst workgroups, in order to maximize compliance with federal healthcare policies and regulations. Show less

• Leveraged Cerner’s internal ticket handling system to evaluate, diagnose, and resolve over 50 client service requests.• Conducted instructor-led training sessions by employing Cerner best practices to ensure that nurses and medical technicians were prepared for a PowerChart Ambulatory implementation.• Delivered individual coaching to physicians and ancillary staff to improve current-state workflows before, during, and after the go-live stage of the Cerner software… Show more • Leveraged Cerner’s internal ticket handling system to evaluate, diagnose, and resolve over 50 client service requests.• Conducted instructor-led training sessions by employing Cerner best practices to ensure that nurses and medical technicians were prepared for a PowerChart Ambulatory implementation.• Delivered individual coaching to physicians and ancillary staff to improve current-state workflows before, during, and after the go-live stage of the Cerner software implementation life cycle. Show less