Responsible for the well-being, comfort, growth, safety, education, and health of a brand new human being. Working under extreme pressures with no guidelines. Problem solving and ability to remain calm under pressure. Thinking fast, and outside of the box. Interpreting foreign language and anticipating clients needs.Being adaptable, dependable, strong and pliant both internally and to the situation at hand. Remaining calm in intense situations. Teaching and guiding… Show more Responsible for the well-being, comfort, growth, safety, education, and health of a brand new human being. Working under extreme pressures with no guidelines. Problem solving and ability to remain calm under pressure. Thinking fast, and outside of the box. Interpreting foreign language and anticipating clients needs.Being adaptable, dependable, strong and pliant both internally and to the situation at hand. Remaining calm in intense situations. Teaching and guiding ongoing discovery and development despite a language barrier. On-call 24/7 with long regular hours, limited to zero breaks, and excessive overtime. Show less

Master level Certified Traditional Usui Reiki Practitioner

Various writing projects of non-fiction and fiction.Maintaining and blogging for several personal websites.Writing guest posts for other related blogs.Photographer for personal records, as well as for community events such as the annual Squamish Days Logger's Sports Festival.

Responsible for inbound and outbound cargo to our Break Bulk terminal (pulp, lumber, steel, project cargo) including cargo logistics, records/data management, inventory tracking, inventory reconciliation, inventory movement (on-site and off-site), weekly and monthly reporting, and developing new processes and improving efficiencies.Responsible for creation and distribution of vessel loading, truck loading, and rail loading paperwork, using internal proprietary software as well as Microsoft… Show more Responsible for inbound and outbound cargo to our Break Bulk terminal (pulp, lumber, steel, project cargo) including cargo logistics, records/data management, inventory tracking, inventory reconciliation, inventory movement (on-site and off-site), weekly and monthly reporting, and developing new processes and improving efficiencies.Responsible for creation and distribution of vessel loading, truck loading, and rail loading paperwork, using internal proprietary software as well as Microsoft Office Suite (primarily Microsoft Excel and Word). Liaison and communication with all parties - shipping companies, cargo owners, longshore workers, customs auditors, management and internal staff. Ensuring adequate coverage during high volume periods, statutory holidays, and/or vacation. Training of new staff in Traffic department (7 new staff to date). Distribution of workloads between Traffic staff (current 2 x 1.0, 2 x 0.5) based on training, abilities, and availability. Squamish Terminals is a deep-water, break-bulk terminal located at the north end of Howe Sound – just 32 nautical miles north of the Port of Vancouver.With an intermodal transportation infrastructure (including access to rail, ocean and truck), 2 berths, 3 warehouses, specialized handling equipment and an experienced team, Squamish Terminals efficiently handles cargo bound for North America and around the world. Show less

Data entry, tracking, and movement within Terminal Operating System (proprietary database) of all cargo arriving on site, as well as all daily, monthly, and year end tasks, required for the running of the Traffic Department. Provided customer service to all stakeholders, and liaison between shipping companies, trucking companies, longshore operations, and management.Created the user manual for all procedures and tasks, and the use of the Cargo Tracking System (and updated to Terminal… Show more Data entry, tracking, and movement within Terminal Operating System (proprietary database) of all cargo arriving on site, as well as all daily, monthly, and year end tasks, required for the running of the Traffic Department. Provided customer service to all stakeholders, and liaison between shipping companies, trucking companies, longshore operations, and management.Created the user manual for all procedures and tasks, and the use of the Cargo Tracking System (and updated to Terminal Operating System), within the Traffic Department. Show less

Swimming Instructor: Excellent communication skills.Responsible for teaching all aspects of water safety and swimming technique to children between ages: 0-12 years old. Developing lesson plans and administering progressive evaluations.Ensure program design and layout meets the needs of all participants.Responsible for three weekly lessons, and for occasional coverage for other instructors.

Input daily timesheets and create bi-weekly payments for two job sites using QuickBooks. Customer Account: creation, invoicing, and receipt of payments using QuickBooks.Ordering of office supplies. Provide secretarial support to owner/manager. Front of house sales and reception duties.Assisted in production - weeding, masking, layout and creation of signs, signboards, and banners.

Support of 31 servers and 50,000 clients for the South Australian Government contract (SAGEMS). Providing second and third level support to government and EDS helpdesk staff, including rotational on-call 24/7 support.Liaison with SA Government executives and management staff on behalf of EDS. This included interpretation of technical jargon into understandable layman language.Creation of training documentation for new software implementation and change roll outs. Provided… Show more Support of 31 servers and 50,000 clients for the South Australian Government contract (SAGEMS). Providing second and third level support to government and EDS helpdesk staff, including rotational on-call 24/7 support.Liaison with SA Government executives and management staff on behalf of EDS. This included interpretation of technical jargon into understandable layman language.Creation of training documentation for new software implementation and change roll outs. Provided training to SA Government end users through workshops and information session seminars (public speaking). Show less

Take approximately 75 calls per day for the Australian Federal Government (national) call centre for unemployment/disability/pension benefits, using Softphone software.Responsible for updating client personal records within the internal Government mainframe, with access to confidential financial and personal/medical records for all clients. Advising clients of family payments and entitlements. Granting of advance payments based on need and circumstances using government policies and… Show more Take approximately 75 calls per day for the Australian Federal Government (national) call centre for unemployment/disability/pension benefits, using Softphone software.Responsible for updating client personal records within the internal Government mainframe, with access to confidential financial and personal/medical records for all clients. Advising clients of family payments and entitlements. Granting of advance payments based on need and circumstances using government policies and procedures. Updating yearly financial statements. Input of client employment or training. Required police check & security clearance prior to commencing employment. Required advance knowledge of Government policies, procedures, and infrastructure and the ability to learn quickly. Show less

Provide second level support for all internet and email connectivity issues.Delegate to field technicians when required, and process field technician job sheets on completion.Responsible for creation and deletion of user accounts for internet access.Responsible for daily backups of servers and troubleshooting unsuccessful backups as needed.Provide technical support to internal staff including training, installation of software and hardware, and support of internal proprietary… Show more Provide second level support for all internet and email connectivity issues.Delegate to field technicians when required, and process field technician job sheets on completion.Responsible for creation and deletion of user accounts for internet access.Responsible for daily backups of servers and troubleshooting unsuccessful backups as needed.Provide technical support to internal staff including training, installation of software and hardware, and support of internal proprietary database issues. Provide administrative support to Technical Support Manager.Manage bulk resort management accounts, including sole liaison with resort management staff, maintaining a database of packages and costs, and providing reports to all parties as needed. Show less

Responsible for training of new cashiers in the use of ResortPOS and FoodPOS system; providing customer dispute resolution; balancing of daily Roundhouse cash vault and all cashier tills.Generated cashier end of day balances and reports for Senior Management using ResortPOS. Required liaison with other areas of Whistler/Blackcomb operations such as accounting, administration, recruiting, and maintenance.

Support of 18 servers and support of 25,000 clients.Second and third level support for NT and Exchange Messaging helpdesk calls, including rotational 24/7 support.Monitoring of performance and availability including out of hours remote support.Creating, modifying, deleting, and moving NT Accounts and MS Exchange mailboxes.Administration of backups and user mailbox recovery – using disaster recovery procedures.Managing public distribution lists, public folder hierarchy and… Show more Support of 18 servers and support of 25,000 clients.Second and third level support for NT and Exchange Messaging helpdesk calls, including rotational 24/7 support.Monitoring of performance and availability including out of hours remote support.Creating, modifying, deleting, and moving NT Accounts and MS Exchange mailboxes.Administration of backups and user mailbox recovery – using disaster recovery procedures.Managing public distribution lists, public folder hierarchy and permissions.Building Exchange servers (software installation) as needed. Working with the developer, assist with further development and in-house testing of end-user administration program (a proprietary SQL application called EMU).Liaison between developer and South Australian Government Executives to ensure product development and understanding of new product were in line with the needs of all involved.Responsible for developing test documents & in-house tests.Creation of training documentation for new software implementation and change roll outs. Provided training to SA Government end users through workshops and information session seminars. This required the interpretation of technical jargon into understandable layman language, as well as the ability to take concerns, questions, and requests from end users and explain the needs to the developer. Show less

(Note: formerly Department of Administration and Infrastructure Services - DAIS)Creating, modifying, deleting, and moving Microsoft NT accounts and Microsoft Exchange mailboxes as per requests from Government help desks via email and phone request.Provide second level technical support for resolution of MS NT and Exchange Messaging issues to Government department help desks.Managing public distribution lists, public folder hierarchy and permissions.Project work to further… Show more (Note: formerly Department of Administration and Infrastructure Services - DAIS)Creating, modifying, deleting, and moving Microsoft NT accounts and Microsoft Exchange mailboxes as per requests from Government help desks via email and phone request.Provide second level technical support for resolution of MS NT and Exchange Messaging issues to Government department help desks.Managing public distribution lists, public folder hierarchy and permissions.Project work to further enhance and develop the NT & Messaging environment.Liaison between Government executives and developers of internal MS Exchange infrastructure. Show less

(Note: formerly Department for Education and Children's Services - DECS)Project Officer:Liaison with E-Courier developer and SA Government staff to determine possible solutions to identified needs. This included the interpretation of technical jargon into understandable layman language and vice-versa. Provide a quality interface between IT Services, end-users, and the database developer.Based on information provided by end-users and through in-house testing provide advice to… Show more (Note: formerly Department for Education and Children's Services - DECS)Project Officer:Liaison with E-Courier developer and SA Government staff to determine possible solutions to identified needs. This included the interpretation of technical jargon into understandable layman language and vice-versa. Provide a quality interface between IT Services, end-users, and the database developer.Based on information provided by end-users and through in-house testing provide advice to developer on future updates required. Working closely with agency users and product developers.Develop documentation to support both end users and 1st level support staff.Develop end user manuals for the complete process of E-Courier usage.Identify client training and support needs. Create training courses and materials, and then provide one-on-one and classroom group training. Provide in-house classroom training sessions for Education department staff required to use the application with high level permissions. Provide in-house seminars for staff required to use the application with lower level permissions.Training included: the set-up of classroom networking computers to create a real-life application environment; creation of training documentation and role playing scenarios; creation of training manuals and flyers for attendees to take home; providing follow up and one on one support to users as the roll-out occurred; travel to remote locations around the State to ensure all users had access to the same training and support.Provide advice to the Office of the Minister for Education regarding upgrades to the program.Investigation and response to queries about the project's progress and success.MS Exchange Consultant:Develop technical test documentation & apply test strategies before upgrading E-Courier program.Administration of E-Courier a workflow application developed around MS Outlook.Provide second level support to E-Courier users.The management of public folders. Show less

Provide accurate and consistent solutions to user problems through direct support and phone support.Research, resolve, and respond to reported problems.Recreating user problems, and researching a resolution, testing, implementing, then updating existing database of solutions.Develop end-user support documentation after identifying a training need.Record customer comments and develop satisfaction with client base.Supporting Internet & E-mail connections for all South… Show more Provide accurate and consistent solutions to user problems through direct support and phone support.Research, resolve, and respond to reported problems.Recreating user problems, and researching a resolution, testing, implementing, then updating existing database of solutions.Develop end-user support documentation after identifying a training need.Record customer comments and develop satisfaction with client base.Supporting Internet & E-mail connections for all South Australian Government SchoolsSupporting all of Education Department corporate users, approx 10,000 staff at the time. Show less

Maintain a high understanding of current events, policies, procedures and practices which are relevant to the Minister’s portfolio.Request briefings, cabinet submissions, draft letters and other information from the Department of Education Executives on behalf of the Minister and in response to correspondence or questions the Minister had received.Assess briefings, draft replies, legal contracts and other submissions provided by Department Executives for the Minister’s… Show more Maintain a high understanding of current events, policies, procedures and practices which are relevant to the Minister’s portfolio.Request briefings, cabinet submissions, draft letters and other information from the Department of Education Executives on behalf of the Minister and in response to correspondence or questions the Minister had received.Assess briefings, draft replies, legal contracts and other submissions provided by Department Executives for the Minister’s signature.Edit/Proofread letters, minutes, Cabinet Submissions, Parliamentary Questions, and other correspondence requiring the Minister’s signature.Using knowledge of the Department's policies, procedures, strategic plan, and governing legislation draft letters, minutes, or other documents for the Minister.Ensure documents are in order (signed, legal documents sealed, and attachments enclosed) before submission to Cabinet or sending to constituent or other Member of Parliament. Communication with all levels of Government, members of the general public, other Members of Parliament and their supporting staff. Liaison between Minister for Education, Government Executive Staff, and the general public. Undertake special projects for the Minister and other Senior Staff members within the office. Show less

March 1997 – June 1997 § PA to the Chief of Staff, Office of the Minister for Education, Children’s Services & TrainingJuly 1996 – March 1997 § PA to the Assistant Director, Human Resources, Department of Education, Training and Employment (DETE)January 1996 – July 1996 § PA to the Human Resources Officer, Teacher Placement, DETEAugust 1995 – January 1996 § Reception/Office Administrator, Hamilton Secondary CollegeApril 1995 – August 1995 § PA to… Show more March 1997 – June 1997 § PA to the Chief of Staff, Office of the Minister for Education, Children’s Services & TrainingJuly 1996 – March 1997 § PA to the Assistant Director, Human Resources, Department of Education, Training and Employment (DETE)January 1996 – July 1996 § PA to the Human Resources Officer, Teacher Placement, DETEAugust 1995 – January 1996 § Reception/Office Administrator, Hamilton Secondary CollegeApril 1995 – August 1995 § PA to the Human Resources Officer, Teacher Placement, DETEJanuary 1995 – April 1995 § Office Administrator, Hallett Cove R-12 SchoolJune 1994 – December 1994 § Reception/Office Support, Marion High School Show less