Alison Kelly, Pmp Email & Phone Number

Orangeville, On, Ca

As a SaaS Implementation Specialist at Push, I play a crucial role in ensuring our clients' successful onboarding experience during their first 90 days. I manage multiple customer projects simultaneously (>20), from kickoff to launch, providing exceptional service and building strong relationships to enhance customer satisfaction and retention. I consistently ensure that clients achieve a rapid time to value during onboarding, and make effective use of project management software to ensure deadlines are achieved. Delivering live training sessions, addressing technical issues, and collaborating with cross-functional teams are key facets of my role. I rely on my excellent communication skills to effectively translate complex technical concepts into actionable solutions. I'm dedicated to making an impact and contributing to Push's mission of simplifying people management for businesses.

At QTAC Inc., a B2G consulting firm, I played a key role in business operations, proposal development, policy creation, and contracting, contributing significantly to the company's success. As the Business Operations Manager, I secured large Federal Government standing offer contracts and managed all aspects of these contracts, including liaising with procurement officials. I was responsible for overseeing operations, coordinating staff training events, and developing internal documentation and training sessions. My efforts also involved preparing essential business documents such as reports, budgets, and contracts, while supporting new employee onboarding.

Guelph, Ontario, Canada

I was responsible for overseeing the business activities from a macro perspective. I analyzed processes and systems in order to determine where we could create efficiencies, then drove the overhaul of that process or created new ones entirely.I directed and co-ordinated strategic initiatives across all departments, and I developed, managed and tracked the company's Objectives & Key Results (OKRs). Knowing what data to capture, how to analyze it, and what benchmarks to strive for to ensure business success, were at the foundation of this responsibility. Keeping a balance between staff capacity and workload demands was crucial for a small, knowledge-based business. Capacity planning and projections to determine when the company may be over- or under- resourced, was another important part of my role. If either of these situations arose, I created and implemented a plan of action to ensure successful project completion while maintaining fiscal security.

Guelph, Ontario, Canada

I created a Channel Partnership Program from the ground up, which included recruitment, onboarding, sales enablement, and communication strategies. I developed and nurtured relationships with DEI thought leaders and consultants, and created synergistic partnerships to help solve some of the most pressing problems that exist in the workplace. The newly created Channel Partner Program framework along with the relationship building helped our Partner Program membership grow by over 100% in one year, resulting in an 45% overall increase in partner-generated revenue within that same year.

Guelph, Ontario, Canada

Creating effective Project Boards in Asana helps keep our project teams on time and on budget, and driving communications via Slack and Zoom keeps us connected and on the same page regarding the status of deliverables, project risks, and client expectations. I also drove the submission of responses to RFPs and government Standing Offers/Supply Arrangements and ensured all necessary security requirements have been met, as well as assisted with Business Development and Sales Forecasting. One of my most recent accomplishments included capturing, streamlining, and documenting an internal processes for product creation, which allowed for labour hours and costs to be assigned, providing the company with key information to be used in its product pricing strategies.

In this position, I screened and interviewed approximately 250 candidates each season, from a pool of over 2000 applicants, and conducted day-long group interviews with cohorts of 30-60 candidates. Each season I was responsible for 10-15 performance evaluations, providing mentorship and coaching to new and junior employees by giving honest, constructive, and helpful feedback in a time-sensitve fashion. I also was a member of the training team, executing multiple 2-week sessions of training to 30-40 new hires each year in topics such as giving dynamic presentations, commercial vehicle driving, field safety, group management, conflict resolution, logistics, and high-level customer service.

As a Trip Leader, I provided exceptional customer service to high-end clientele on hiking and cycling tours in various parts of the world, consistently exceeding expectations to ensure that each guest had the vacation of a lifetime. My guest-satisfication rating averaged 9.9/10 over four years! I acted as cultural liaison, an event co-ordinator, and an ambassador of the Backroads brand, exuding professionalism, enthusiasm, and a high level of product knowledge to foster repeat business from guests. I also effectively and efficiently dealt with any problems or issues that arose on trips. I was also responsible for developing and maintaining positive working relationships with subcontractors and vendors.I have been fortunate enough to work in the Canadian Rockies, Nova Scotia, BC's Gulf Islands, Spain, France, and the Caribbean, leading small groups (10-25) of active travelers on the vacation of a lifetime! Backroads specializes in cycling, hiking, and multi-adventure vacations in some of the world's most beautiful locations.As a coach and mentor of field staff, I was responsible for providing data-driven performance management to 10-15 staff each season. I empowered staff to reach their full potential, increasing motivation, engagement, productivity and retention by providing honest, direct and respectful feedback.

As a Regional Operations Co-Ordinator, I worked closely with the Canadian Operations Manager in overseeing all housing, vehicles, and equipment in the Nova Scotia region. Specifically, my duties included:- overseeing all aspects of leader accommodation, including vetting and securing semi-permanent staff housing for 10-15 people, and temporary overflow housing as required- controlling and managing an inventory of 100+ bicycles, tools, and associated equipment and maintaining and organizing the warehouse storage space-managing a fleet of 8 vehicles, including safety inspections, routine maintenance, and emergency repairs-working with the regional manager and the scheduling team to ensure there are sufficient resources for the operational needs of the region-welcoming and orienting new staff to the regionI thrived on the challenge of this job, which allows me to be a dynamic problem solver and super- organizer!

As a Trip Product Designer, I designed and managed week-long hiking itineraries in Nova Scotia, incorporating high-value cultural events with diverse physical activities and authentic regional dining experiences, to the utmost delight of guests. Accomplishing this involved researching and sourcing services from vendors, negotiating contracts, and managing nuanced relationships with vendors, partners, and stakeholders. I was also responsible for creating and editing comprehensive and compelling guest-facing materials for the website and catalogues, as well as creating documents and systems or leaders to effectively navigate trip logistics.

Guelph, On

During my time at HumanSystems Inc. I progressed from the role of Junior to Senior Project Manager and Researcher, all while establishing and maintaining strong and credible working relationships with numerous stakeholders, clients and professional associates. In this position, my duties included performing literature reviews, developing human factors and usability research protocols, collecting data (often in very challenging environments), analyzing data, writing reports, and making recommendations. I am very familiar with different research methodologies including anthropometric measurements, visual observations, interviews, questionnaires, focus groups, task analyses, heuristics, and numerous other human factors and usability assessment tools. My work also included managing projects, preparing budgets, procurement, logistics, responding to RFPs, and managing external contractors.

Master'S Degree, Human Factors & Ergonomics

Courses included: Qualitative and Quantitative Research, Human Factors & Design, Organizational Systems, Environmental Ergonomics

Bachelor'S Degree, B.Sc. In Kinesiology

Core courses include physiology, anatomy, and biomechanics.

Associate'S Degree, Occupational Health And Safety

Certificate, Business Administration

In Progress