SleekFlow is the Omnichannel Conversational AI Suite for customer engagement. The all-in-one SleekFlow platform creates seamless and personalized customer journeys across everyone’s go-to messaging channels, including WhatsApp, Instagram, live chat, and more. SleekFlow is dedicated to shaping the future of communication by empowering companies to center all their workflows around meaningful conversations.

- Built trustful relationship with clients through proactive follow-up actions and supports.- Managed clients within IT & retail sectors to build expertise and be trusted advisors by providing data from Tableau.- Provided digital solutions through face to face visits, accounts review and reporting, business events.- Managed annual contract negotiations.- Achievement: consistently hitting 100% technology solution sales target.

- Managed Super-Tier and Tier-1 client's domain name portfolio (over 300K USD)- Provided professional recommendations to clients regarding DNS, WHOIS, SSL certs, Multilock.- Generated and supplied management with weekly reports on customer needs, problems, interests and potential for new products and services by Oracle Business Intelligence.- Identified upsell opportunities and providing leads, and work closely with the sales team.

- Worked in Soft IP Legal team.- Managed Alibaba Group domain portfolio.- Acted as gatekeeper, approved the request from BUs and provided consultation to BUs to make sure the domain names are in compliance (meeting ICCAN and MIIT policy).- Liaised between registrars, Alibaba Cloud team and DNS team to make sure smooth domain name transition.- Achievement: consolidated Alibaba Group domain name portfolio to the same registrar (over 10,000 domain names)

- Managed the regional end-to-end recruitment process, including HK, SG, KL, TH, SZ.- Liaised between external and internal parties to align with the recruitment needs, including Business Partner, Line Managers, People Operation Team, vendors- Led a freelance translator recruitment project, covering APAC and EU- Executed on-boarding process and quality review of new hires- Undertook global HR projects and new initiatives including employer branding project, Klook 101 Workshop… Show more - Managed the regional end-to-end recruitment process, including HK, SG, KL, TH, SZ.- Liaised between external and internal parties to align with the recruitment needs, including Business Partner, Line Managers, People Operation Team, vendors- Led a freelance translator recruitment project, covering APAC and EU- Executed on-boarding process and quality review of new hires- Undertook global HR projects and new initiatives including employer branding project, Klook 101 Workshop (new joiner orientation), Workday SOP Manual Show less

- Specialised in Property, Hospitality and Tourism Recruitment - Sourced relevant candidates for positions available- Involved in business negotiation and business development - Write job advertisements to attract candidates and build a stronger candidate pool

- Specialised in Financial Services Recruitment- Management of client and candidate relationships to build trust and ensuring a smooth recruitment process- Manage different stakeholders’ expectations and provide professional advice appropriately- Perform professional, technical, executive and managerial recruiting in areas including: CRM, Change Management, Digital Product Marketing (Optimization/ Performance/ Content), Project Management, Product Management, UXUI, and more

- Built and updated media lists and databases- Scheduled, coordinated and attended various events- Performed research and market analysis activities- Clients: Zespri, McWilliam’s, Central Rat Race, Kipling.