Alison Logue Email & Phone Number

Franklin, Tn, Us

Develop and manage internal processes, tools, and systems to support managed services deliverables; oversee wireline and wireless service delivery; and coach/oversee a staff of 16 (four functional teams).Notable Contributions:• Recognized with a promotion to take over all operations; named Primary Mobility Expert.• Implemented, configured, and managed new company-wide ticketing system.• Automated several manual processes through Power Automate and ticketing system integration to track invoice availability, deliverables schedule, upcoming contract renewals, and maintenance task triggers.• Conceptualized and developed company vision and culture statement, rolled it out and established peer recognition process; this vision was adopted by E78.• Established KPIs and supporting reports and dashboards.

Franklin, Tn, Us

Served as Chief Mobility Subject Matter Expert and trusted advisor for customers on mobility policy, best practices, and contract negotiation. Developed and managed the Mobility Services team and was responsible for mobility services sales business development, such as building sales materials, establishing new revenue sources, supporting the sales team, and increasing carrier channel revenue.Notable Contributions:• Recognized with a promotion after three months to officially take over the operations side of mobility.• Built the Managed Mobility Services team from scratch and implemented mobile device recycling offering.• Migrated wireless optimization practice in house by leveraging software automation, dramatically improving customer value, reducing company resources expense, and increasing cost savings for customers by an average of 500%.• Introduced cost-effective third-party applications that resulted in material operational efficiency, process optimization, and customer deliverable improvement.

Sacramento, California, Us

Manage the largest revenue customers ($1.4M with zero churn), while leading a team of high-performing CSMs.Notable Contributions: • Develop and cultivate loyal client relationships, resulting in monthly revenue increases of 32-65% across the largest customers and multi-year renewals.• Built implementation and management methodology, internal/external process documentation, and customer playbook and presentation templates for Managed Services offering.• Designed a critical portion of the backend operational procedure/process to support the practice.

Sacramento, California, Us

Project managed enterprise customer implementation of cloud-based software; served as consultant and advocate to strengthen adoption and increase ROI for clients; led renewal, upsell, and cross-sell efforts.Notable Contributions: • Educated clients on new Visage products, features, and industry best practices.• Led quarterly business reviews with C-Level IT and Finance key decision makers, highlighting value delivered and growth opportunities.

Huntington Beach, Ca, Us

Managed, created, and developed all written marketing content, including press releases, case studies, whitepapers, datasheets, industry magazine articles, flyers, newsletters, website and social media content.Notable Contributions: • Developed and maintained the library of new and existing contract templates for company products and services; participated in review team for contracts extended to Walsh Vision by other entities.• Oversaw and responded to all RFPs, RFIs, and similar request documents, as well as build sales proposals, SOWs, presentations, and other sales aids, as needed.

Managed, created, and developed all written marketing content, including press releases, case studies, whitepapers, datasheets, industry magazine articles, flyers, newsletters, website and social media content.Notable Contributions: • Developed and maintained the library of new and existing contract templates for company products and services; participated in review team for contracts extended to Walsh Vision by other entities.• Oversaw and responded to all RFPs, RFIs, and similar request documents, as well as build sales proposals, SOWs, presentations, and other sales aids, as needed.

Recognized for exceptional job performance and received title promotion from Manager to Director within 12 months (job responsibilities listed above apply to both roles).

Managed corporate portfolios and received a promotion to Manager (within four months in this role) to oversee the entire national Corporate Support Team. Conducted remote webinar and onsite trainings for customers on company products and services; and collaborated with Sales to assist in presenting and selling corporate support services.

Us

Managed end-to-end implementations and served as primary point of contact for Managed Services customers to ensure successful project completion and exceptional customer satisfaction. Collaborated with internal resources to address client business requirements and escalations; trained new project managers, and allocated workload; communicated effectively with highly technical and non-technical internal and external clients.Notable Contributions: • Managed projects that ranged from $250K - $2M, and consistently met and/or exceeded quarterly MBOs.• Identified gaps in the billing process for direct clients, developed and initiated effort to capture missed revenue ($25K) that resulted in eliminating billing gaps for future projects department-wide.• Spearheaded six-month retention effort for enterprise client, resulting in account growth and high customer satisfaction with the product and overall solution. Coordinated and facilitated a comprehensive M&P document catalog for Managed Services.

Overland Park, Kansas, Us

• Proactively managed customer portfolio of highest revenue generating enterprise accounts.• Conducted regular meetings with corporate decision-makers to propose and implement wireless business solutions and train end-users on new products and services.• Partnered with sales team nationally to close sales, increase revenue and reduce churn.• Served as field care consultant for local sales teams.• Performed account usage and charges analyses, account modifications, billing research, report generation and basic troubleshooting of wireless equipment on a daily basis.• Named West Region Training Content Expert in the area of systems and tools. • Nominated for “Circle of Excellence – 2nd Half 2005” for exceptional project management. • Achieved national recognition for creating role-specific training guides.• Regionally recognized for effectively managing two customer portfolios Q1 and Q2 of 2005 during employee absence, contributing to my team’s high national achievement.

Overland Park, Kansas, Us

• Collaborated with sales, finance and retention teams to resolve nationally escalated customer issues.• Trained and provided support for new and current employees regarding policies, procedures, products, services, up-selling techniques and customer service.• Achieved national recognition for productivity and customer satisfaction every quarter in position.• Frequently volunteered to complete emergency assignments with strict deadlines.

• Edited abstracts authored by team abstracters for publication to the CELCEE Web site, specifically focusing on grammar, density of language, and fluidity of concept.• Prepared 75-word abstracts of copyrighted literature dealing with all aspects of entrepreneurship education for publication on the CELCEE Web site.• Assigned subject index terms from the ERIC Thesaurus of Descriptors.• Assisted Web site visitors with site navigation and search tools.

Ba, Cum Laude, English Literature

Bachelor'S Degree, English Literature (British And Commonwealth)