Alison Logue Email and Phone Number
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Throughout my career, I’ve balanced big picture vision with little picture details, while cultivating valuable customer relationships that elevate retention and loyalty. My verbal and written communication skills have led to progressive roles, and directly resulted in streamlining workflows to ensure consistent operations. I’m always looking for ways to improve processes and quality, which has driven greater client retention and bottom-line growth. Previously at PES / E78 Partners, I spent my first year as the Sr Director of Mobility, and later served as VP of Operations. I was the Director of Customer Success at Visage Mobile, a provider of software and wireless expense management services for Fortune 500 companies and SMBs. There, I managed the largest revenue customers while leading a team of high-performing CSMs; I always looked for ways to improve our processes and quality, which drove greater client retention and bottom-line growth.In previous roles, I have managed, created, and developed all written marketing content as Director of Communications and Marketing; and I’ve provided oversight across company operations and customer operations personnel as a Director of Customer Operations. I’ve enjoyed achieving or exceeding the set objectives. I lead and develop my teams to succeed and outperform expectations, and I like to streamline and improve operational processes to enhance client satisfaction.Outside of work, I enjoy cooking, gardening, and DIY projects.Areas of Expertise:Project Management – Operations Development – Process Optimization – Communication – Training – Leadership – Strategic Planning – Client Relations – Revenue Generation – Coaching & Mentoring – Clear Documentation – Customer Facing – Implementation and Management Methodologies – Problem Solving – Client Relationship Management – Customer Operations – Process Development – KPIs – Customer Engagement – Innovative – Project Oriented – Decision Making – Visionary
Netlink Control
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Vice President OperationsNetlink Control Jan 2024 - Present
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Vice President Customer ExperienceNetlink Control Feb 2023 - Jan 2024
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Vice President OperationsProfit Enhancement Systems May 2022 - Jan 2023Franklin, Tn, UsDevelop and manage internal processes, tools, and systems to support managed services deliverables; oversee wireline and wireless service delivery; and coach/oversee a staff of 16 (four functional teams).Notable Contributions:• Recognized with a promotion to take over all operations; named Primary Mobility Expert.• Implemented, configured, and managed new company-wide ticketing system.• Automated several manual processes through Power Automate and ticketing system integration to track invoice availability, deliverables schedule, upcoming contract renewals, and maintenance task triggers.• Conceptualized and developed company vision and culture statement, rolled it out and established peer recognition process; this vision was adopted by E78.• Established KPIs and supporting reports and dashboards. -
Senior Director, MobilityProfit Enhancement Systems Apr 2021 - May 2022Franklin, Tn, UsServed as Chief Mobility Subject Matter Expert and trusted advisor for customers on mobility policy, best practices, and contract negotiation. Developed and managed the Mobility Services team and was responsible for mobility services sales business development, such as building sales materials, establishing new revenue sources, supporting the sales team, and increasing carrier channel revenue.Notable Contributions:• Recognized with a promotion after three months to officially take over the operations side of mobility.• Built the Managed Mobility Services team from scratch and implemented mobile device recycling offering.• Migrated wireless optimization practice in house by leveraging software automation, dramatically improving customer value, reducing company resources expense, and increasing cost savings for customers by an average of 500%.• Introduced cost-effective third-party applications that resulted in material operational efficiency, process optimization, and customer deliverable improvement.
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Director, Customer SuccessVisage Mobile Jan 2014 - Apr 2021Sacramento, California, UsManage the largest revenue customers ($1.4M with zero churn), while leading a team of high-performing CSMs.Notable Contributions: • Develop and cultivate loyal client relationships, resulting in monthly revenue increases of 32-65% across the largest customers and multi-year renewals.• Built implementation and management methodology, internal/external process documentation, and customer playbook and presentation templates for Managed Services offering.• Designed a critical portion of the backend operational procedure/process to support the practice. -
Manager, Customer SuccessVisage Mobile May 2012 - Jan 2014Sacramento, California, UsProject managed enterprise customer implementation of cloud-based software; served as consultant and advocate to strengthen adoption and increase ROI for clients; led renewal, upsell, and cross-sell efforts.Notable Contributions: • Educated clients on new Visage products, features, and industry best practices.• Led quarterly business reviews with C-Level IT and Finance key decision makers, highlighting value delivered and growth opportunities.
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Director, CommunicationsWalsh Vision, Inc. Jul 2011 - May 2012Huntington Beach, Ca, UsManaged, created, and developed all written marketing content, including press releases, case studies, whitepapers, datasheets, industry magazine articles, flyers, newsletters, website and social media content.Notable Contributions: • Developed and maintained the library of new and existing contract templates for company products and services; participated in review team for contracts extended to Walsh Vision by other entities.• Oversaw and responded to all RFPs, RFIs, and similar request documents, as well as build sales proposals, SOWs, presentations, and other sales aids, as needed. -
Director, Customer OperationsWalsh Vision Dec 2008 - Jul 2011Managed, created, and developed all written marketing content, including press releases, case studies, whitepapers, datasheets, industry magazine articles, flyers, newsletters, website and social media content.Notable Contributions: • Developed and maintained the library of new and existing contract templates for company products and services; participated in review team for contracts extended to Walsh Vision by other entities.• Oversaw and responded to all RFPs, RFIs, and similar request documents, as well as build sales proposals, SOWs, presentations, and other sales aids, as needed.
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Manager Of Corporate Support ServicesWalsh Wireless Solutions Jan 2008 - Dec 2008Recognized for exceptional job performance and received title promotion from Manager to Director within 12 months (job responsibilities listed above apply to both roles).
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Senior Strategic Account ManagerWalsh Wireless Solutions Oct 2007 - Jan 2008Managed corporate portfolios and received a promotion to Manager (within four months in this role) to oversee the entire national Corporate Support Team. Conducted remote webinar and onsite trainings for customers on company products and services; and collaborated with Sales to assist in presenting and selling corporate support services.
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Project Manager / Priority Accounts ManagerEvault, A Seagate Company May 2006 - Sep 2007UsManaged end-to-end implementations and served as primary point of contact for Managed Services customers to ensure successful project completion and exceptional customer satisfaction. Collaborated with internal resources to address client business requirements and escalations; trained new project managers, and allocated workload; communicated effectively with highly technical and non-technical internal and external clients.Notable Contributions: • Managed projects that ranged from $250K - $2M, and consistently met and/or exceeded quarterly MBOs.• Identified gaps in the billing process for direct clients, developed and initiated effort to capture missed revenue ($25K) that resulted in eliminating billing gaps for future projects department-wide.• Spearheaded six-month retention effort for enterprise client, resulting in account growth and high customer satisfaction with the product and overall solution. Coordinated and facilitated a comprehensive M&P document catalog for Managed Services. -
Implementation Project ManagerSprint Nextel Apr 2004 - May 2006Overland Park, Kansas, Us• Proactively managed customer portfolio of highest revenue generating enterprise accounts.• Conducted regular meetings with corporate decision-makers to propose and implement wireless business solutions and train end-users on new products and services.• Partnered with sales team nationally to close sales, increase revenue and reduce churn.• Served as field care consultant for local sales teams.• Performed account usage and charges analyses, account modifications, billing research, report generation and basic troubleshooting of wireless equipment on a daily basis.• Named West Region Training Content Expert in the area of systems and tools. • Nominated for “Circle of Excellence – 2nd Half 2005” for exceptional project management. • Achieved national recognition for creating role-specific training guides.• Regionally recognized for effectively managing two customer portfolios Q1 and Q2 of 2005 during employee absence, contributing to my team’s high national achievement. -
Sales Escalations RepresentativeSprint Nextel Jun 2003 - Apr 2004Overland Park, Kansas, Us• Collaborated with sales, finance and retention teams to resolve nationally escalated customer issues.• Trained and provided support for new and current employees regarding policies, procedures, products, services, up-selling techniques and customer service.• Achieved national recognition for productivity and customer satisfaction every quarter in position.• Frequently volunteered to complete emergency assignments with strict deadlines.
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Editor / AbstracterKauffman Center For Entrepreneurial Leadership Clearinghouse On Entrepreneurship Education Jan 2002 - Mar 2003• Edited abstracts authored by team abstracters for publication to the CELCEE Web site, specifically focusing on grammar, density of language, and fluidity of concept.• Prepared 75-word abstracts of copyrighted literature dealing with all aspects of entrepreneurship education for publication on the CELCEE Web site.• Assigned subject index terms from the ERIC Thesaurus of Descriptors.• Assisted Web site visitors with site navigation and search tools.
Alison Logue Skills
Alison Logue Education Details
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UclaEnglish Literature -
UclaEnglish Literature (British And Commonwealth)
Frequently Asked Questions about Alison Logue
What company does Alison Logue work for?
Alison Logue works for Netlink Control
What is Alison Logue's role at the current company?
Alison Logue's current role is Vice President, Operations | Operations Development | Client Relations | Project Management | Process Optimization.
What is Alison Logue's email address?
Alison Logue's email address is al****@****ile.com
What is Alison Logue's direct phone number?
Alison Logue's direct phone number is +170733*****
What schools did Alison Logue attend?
Alison Logue attended Ucla, Ucla.
What skills is Alison Logue known for?
Alison Logue has skills like Telecommunications, Cross Functional Team Leadership, Enterprise Software, Account Management, Project Management, Strategic Partnerships, Salesforce.com, Saas, Strategy, Managed Services, Management, Wireless.
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