Alison Mahdak Email & Phone Number

Leading comprehensive HR operations, talent acquisition, and multi-state labor compliance management for the company, spanning across California, Washington, Oregon, Colorado, and Nevada. Providing expertise in HRIS management, employee relations, and engagement initiatives.

Portland, Oregon Area

Engaged in delivering memorable experience to all guests by planning and delivering high-quality front-of-house services for two hotels while achieving all KPIs. I methodically direct highly skilled team of four managers as well as staff members and oversee seamless continuity of hospitality operations. I also partner with executive leadership to define organization's long-term mission and goals as well as identify opportunities to support mission. I tactfully build, implement, and monitor all HRpolicies and strategies in line with organizational standards and guidelines. I also provide expertise as invaluable part of executive leadership team to form major strategic decisions. I methodically devise andmaintain SOPs, safety procedures, training, and other operational procedures.Some of my notable achievements are given below:• Maximized employee retention through payroll and benefits administration to provide highly competitive total rewards packages.• Researched, identified, and integrated suitable new HRIS system (BambooHR) with existing organizational payroll system, digitized all employee records, and trained managers on using new software.• Established and maintained safety committee to ensure wellbeing of staff and guests.• Drove revenue growth through development, deployment, and maintenance of minibar program.• Minimized employee turnover by revising onboarding practices and optimizing organizational culture.• Led monthly safety committee meetings, weekly manager meetings, and monthly front desk meetings.• Contributed to professional development and skills set enhancement of staff through training and mentoring.• Optimized day-to-day business operations by researching, identifying shortcomings, and introducing improvements.

During this tenure, I guided all day-to-day hotel activities to assureseamless delivery of high-quality services to all guests through effectivemanagement of all hotel departments. I increased cover by methodicallyscheduling employees and implemented procedures to enhance productivity andperformance of staff. I effectively raised positive hotel image and improvedsales by leading marketing initiatives. I headed HR operations to ensureoptimum availability of high caliber human capital. I provided robustpayroll and benefits administration to ensure accurate and timely deliveryof payroll as well as maintenance of benefit programs. I vigilantly trackedproductivity of staff, identified shortcomings, and recommendedimprovements. I trained staff to deliver quality guest service andeffectively manage emergencies.Below are some of my notable achievements during this tenure:• Designed standard operating procedures manual for effective management ofhotel operations.• Sustained high revenue generation through rate management, sales,marketing, employee scheduling, and time allocation.

Empowered female veterans by building self-worth, renewing self-confidence, building trust in one another, and creating support network.Led outdoor expeditions, providing a safe environment in which to challenge participants physically, emotionally and mentally.Guided in team building initiatives and high ropes courses.

Portland, Oregon Area

Flagstaff, Arizona, United States

Assisted in guiding and supporting students in individual and group learning using Montessori methods of self-direction as well as the interests and curiosities of the child as a foundation of learning.

Coordinated, developed and implemented expedition programs for teens with a focus on developing communication skills and increasing emotional intelligence in a nature setting. Students learned to be a part of a team while also challenging themselves on a daily basis. Interviewed and recruited program participants.Developed curriculum for expeditions.Planned and implemented logistics for expedition activities.Lead Group activities (focusing on social-emotional skills).Taught skills in rock climbing, caving, plant identification, backpacking, map & compass, photography, and cooking. Guided students in emotional development, communication and team building. Interviewed, hired and trained seasonal employees.Communicated with parents: Child progress, concerns, feedbackPerformed student evaluations through benchmarks, worked with students to develop goals for growth and development.

Portland, Oregon, United States

Developed and delivered classroom curriculum. Built a nurturing and safe environment for growth and learning. Position placement and coordination of parents in volunteer positions within the school.

Certificate, Human Resources Management

Hospitality Administration/Management

Associate Of Arts And Sciences - Aas, Early Childhood Education And Teaching, Summa Cum Laude

Bachelor Of Science - Bs, Human Development, Family Studies, And Related Services, Summa Cum Laude