Configuration of Affinity’s core CRM application (Salesforce-based tool called Target Recruit);Creating and maintaining dashboards and reports for internal users;Developing and maintaining technical documentation;Testing newly developed Salesforce functions for QA;The primary point of contact for all IT vendor relationships;Testing for all technology deployments;Provide IT support for MS Office-based applications;Configuring and deploying new computers;

Support a Salesforce-based system used by Claro Brazil as a CRM system, where most ofthe customers’ contracts operations are made;Responsible for the root cause analysis of the defects that can occur on Salesforce native functions (Flows, Process Builders, Workflows, Profiles and others) or in custom Apex classes;Document the defect analysis details and possible solutions to be applied by the development team;Salesforce configuration based on user’s needs;Development and… Show more Support a Salesforce-based system used by Claro Brazil as a CRM system, where most ofthe customers’ contracts operations are made;Responsible for the root cause analysis of the defects that can occur on Salesforce native functions (Flows, Process Builders, Workflows, Profiles and others) or in custom Apex classes;Document the defect analysis details and possible solutions to be applied by the development team;Salesforce configuration based on user’s needs;Development and management of Report Types, Reports and Dashboards; Show less

Data Migration: implementation of migration flows (using Informatica PowerCenter) to make possiblethe deployment of the new client’s system, provided by Amdocs, migrating the data from legacysystem to the new ones;Root cause analysis of Migration defects that occurred during the execution of the migration flows.Responsible for the analysis of these problems that could be on the file provided by the legacy systemteam, on the Java code that made all the conversion of this… Show more Data Migration: implementation of migration flows (using Informatica PowerCenter) to make possiblethe deployment of the new client’s system, provided by Amdocs, migrating the data from legacysystem to the new ones;Root cause analysis of Migration defects that occurred during the execution of the migration flows.Responsible for the analysis of these problems that could be on the file provided by the legacy systemteam, on the Java code that made all the conversion of this data, or in the Oracle database;Development of scripts for mass correction if there was some inconsistency on the database usingOracle PL/SQL language with procedures and triggers; Show less

Support to the system that was provided by HP which was developed using .NET VB6, Java,and Oracle PL/SQL languages and used by Claro Brazil, working to find the root cause of the errors reported by users;Oracle PL/SQL and .NET VB6 code analysis and debug of the errors that occurred during the use of thesystem using Microsoft Visual Studio and PL/SQL Developer tools;Punctual corrections on the client’s database using python and PL/SQL scripts to keep the availabilityof the… Show more Support to the system that was provided by HP which was developed using .NET VB6, Java,and Oracle PL/SQL languages and used by Claro Brazil, working to find the root cause of the errors reported by users;Oracle PL/SQL and .NET VB6 code analysis and debug of the errors that occurred during the use of thesystem using Microsoft Visual Studio and PL/SQL Developer tools;Punctual corrections on the client’s database using python and PL/SQL scripts to keep the availabilityof the system;Automation for errors corrections using python and PL/SQL scripts;Technical leader of the team performing level 3; Show less

Active Directory management, network structure management, file servers management, Firewallmanagement, maintenance (cleaning/formatting) of the company’s computers;Responsible for purchases made by the IT department, reducing costs by planning and thru negotiations with the suppliers;