Alison Marx Email & Phone Number

London, England, United Kingdom

- Reporting to the Head of Panel Support, develop the engagement and enablement strategy to support 500+ external independent stakeholders responsible for delivering high quality hearings outcomes for UK nurses and midwives and drive adherence to NMC culture and values - Work with senior partners to ensure alignment of communications with appropriate internal strategies while achieving 90% engagement with regularly circulated monthly communications- Development of bespoke competency-based performance management framework delivering robust set of defined success metrics to secure clarity around role expectations and standards, playing a role in talent discussions of panel members - Build out navigable access to digital resources, trainings and tools using newly launched LMS in partnership Corporate L&D team - Responsible for a team of three, developing and coaching through regular appraisal cycles and strengths-based leadership

London, England, United Kingdom

- Oversee training, learning and development programmes, role operations and employee engagement for remote population of ~1500 US/UK employees, from onboarding through continuous experience- Key consult on global change management and annual engagement strategy - Set OKRs to support short, medium and long-term UK and international business goals - Collaborate with cross-functional department leaders to ensure work is aligned with driving AOV, Keep Rate and overall revenue - Work with global people partners on employee engagement survey revamp to drive equity across a diverse ecosystem of teams - Create and implement change management campaigns to accommodate quick and successful adoption of fast-paced tech platform upgrades - Conduct training/learning needs analysis to identify gaps, deploy improvements and introduce new learning opportunities, programmes and behaviour expectations - Ensure engagement and learning opportunities are deployed using a wide range of modalities including classroom style, virtual setting, course library (on-demand access), video, audio and intranet - Adapt US resources and programmes for local market and create local-specific programmes and initiatives based on needs analysis - Utilise data (Looker, Survey Monkey, Articulate) to identify performance metrics and build performance/engagement standards and dashboards - Manage a team responsible for drafting and publishing applicable internal communications and overseeing employee resources on intranet and LMS- Experience with Articulate, Asana, Looker, Google Suite, Jira, Zendesk, Igloo, LMS

London, England, United Kingdom

- Developed seasonal merchandise training introducing business strategy, key concepts and core product lines to UK employees through e-learning and virtual experiences- Responsible for conducting learning needs analyses and recommending, creating and developing necessary trainings and resources- Partnered with senior leaders to review employee engagement survey results, identify improvement opportunities and incorporate actions into OKRs- Collated and shared a monthly report to global senior department leaders on UK merchandise feedback and recommended short and long term assortment changes to support client retention and satisfaction- Reported on recurring merchandise escalations and themes to our Buying and Merchandising teams - Authored and published essential and non-essential UK communications to our intranet

London, United Kingdom

- Reporting to the Chief Commercial Officer, Responsible for creating and implementing store operational best practices, developing and implementing sales driving behaviours, and improving customer experience standards across UK retail locations- Implemented store financial reporting process to give store teams visibility to performance and empower them to understand their areas of opportunity - Developed commercially-focused customer approach training to drive sales through product and brand knowledge and personalisation - Created new policies including bonus scheme and uniform allowance for all retail employees - Created and implemented onboarding learning experience, customer experience expectations and people development tools for store managers - Stood up personal shopping and styling service - Rolled out store visual merchandising guide in collaboration with visual merchandising lead - Oversaw new store opening and relocation processes - Managed recruitment and hiring for all UK retail locations - Advised CEO on retail expansion strategy

London, United Kingdom

- Responsible for training and onboarding new starters across head office and store roles- Rolled out new customer experience approach across high volume stores in central London

Greater New York City Area

- Specialised in new store opening and relocation training and operations, opening 5 stores across New York City including the 5th Avenue Flagship - Facilitated leadership development sessions for high volume store leaders

New York City

New York City