Innovate UK Edge is a program designed to drive business growth by harnessing Innovation, providing companies with tailored support, helping them enhance their innovation management capability, resulting in increased effectiveness in generating and commercially exploiting their ideas.Working within Oxford Innovation Advice for over a decade, in both a client engagement and project development capacity, I continue to play a key part in the progression of the business and its many… Show more Innovate UK Edge is a program designed to drive business growth by harnessing Innovation, providing companies with tailored support, helping them enhance their innovation management capability, resulting in increased effectiveness in generating and commercially exploiting their ideas.Working within Oxford Innovation Advice for over a decade, in both a client engagement and project development capacity, I continue to play a key part in the progression of the business and its many programs, by engineering and facilitating the successful launch of the company’s multiple concurrent projects, creating robust frameworks which have enabled the required business outputs and client service expectations to be met.As Project Coordinator, I ensure that the ongoing development, design and control of the project's activities continue to provide an efficient and effective service to our clients, while providing the necessary guidance and support to our field based teams. >Global Business Innovation Programme Coordinator - planning and logistics management>Constant collaboration with our Senior management teams to develop enhanced ways of working>Design monitoring MI & dashboards for detailed reports on client progression v business targets>Conduct regular data quality reviews where necessary in preparation for Internal & External Audits >Work with external developers in the design of new CRM platforms and business diagnostic tools >Develop in house systems and processes ensuring accurate maintenance of project database>Regular input at Innovate UK Edge Operations Group meetings>Oversea projects external to my main role and provide advice and guidance where necessary Show less

The Business Growth Service consolidated GrowthAccelerator and the Manufacturing Advisory Service and schemes from the Intellectual Property Office (IP Audits) and the Design Council (Design Mentoring) into a single service. Providing expert, tailored and on-going support to businesses across England with the potential to improve and grow.As a Senior member of the team, I play a pivotal role in monitoring each stage of the client journey, by engaging with a multitude of businesses on a… Show more The Business Growth Service consolidated GrowthAccelerator and the Manufacturing Advisory Service and schemes from the Intellectual Property Office (IP Audits) and the Design Council (Design Mentoring) into a single service. Providing expert, tailored and on-going support to businesses across England with the potential to improve and grow.As a Senior member of the team, I play a pivotal role in monitoring each stage of the client journey, by engaging with a multitude of businesses on a daily basis, enabling the Business Growth Managers to be effective in their delivery at all times. Reporting to the Operations Manager, I am responsible for ensuring every aspect of the GrowthAccelerator program is utilised and the specific needs of the company identified, while providing the right support in order to obtain the maximum impact on performance.>First point of contact for the Business Growth Managers and Client Engagement teams>Identify new lead opportunities, while preempting issues and fast tracking areas for improvement >Regular work with Sr. Management teams to develop & enhance business processes>Providing guidance to our client base, ensuring correct embarkation onto the service >Created Excel Models for Growth Execs in order to track client journey status effectively>Monitoring MI and dashboards to ensure client progression is on track for timely completion >Data Quality Reviews carried out where necessary for Internal & External Audits >Key point of contact for Business functions during current & new CRM launch >Tailored internal & external communications to generate best possible responses>Advise, Train & Mentor internal & field based staff on different process stages >Gathering Financial data & feedback from clients to review the impact of the service >Conduct interviews along with Operations Manager for prospective employees Show less

Lead Generation, Project Co-ordination, Administration and Deputisation for Oxford Innovation’s Programme Manager, supporting the group of Directors and Growth Manager Field Specialist teams. >Source prospective clients, presenting key business leads to the GA Acquisitions Manager>Provide Super User guidance to the group of Directors, L&M Specialists & Growth Manager FSTs>Assist Client with online business diagnostic tool to ensure correct navigation of user… Show more Lead Generation, Project Co-ordination, Administration and Deputisation for Oxford Innovation’s Programme Manager, supporting the group of Directors and Growth Manager Field Specialist teams. >Source prospective clients, presenting key business leads to the GA Acquisitions Manager>Provide Super User guidance to the group of Directors, L&M Specialists & Growth Manager FSTs>Assist Client with online business diagnostic tool to ensure correct navigation of user interface>Maintain and develop core business processes, ensuring alignment with internal audit practice>Create summarised reports and break down analysis of performance data for Senior Management >Provide in-depth system training & development for all internal & external business functions >Work with the Program Manager to enhance efficiencies within the Innovation sales pipeline Show less

Co-ordinated the daily workload of a team of highly skilled Customer Service Executives, ensuring Genzyme's portfolio of therapies were made readily available to meet patient demand across the NHS UK & Ireland hospital, Wholesale and Retail Pharmacy network. Providing 24 hour emergency service access for patients with critical need.>Maintained accurate forecasting to ensure product inventory met current patient critical demand >Managed global supply constraints through NHS… Show more Co-ordinated the daily workload of a team of highly skilled Customer Service Executives, ensuring Genzyme's portfolio of therapies were made readily available to meet patient demand across the NHS UK & Ireland hospital, Wholesale and Retail Pharmacy network. Providing 24 hour emergency service access for patients with critical need.>Maintained accurate forecasting to ensure product inventory met current patient critical demand >Managed global supply constraints through NHS hospital, Wholesale & Pharmacy network>Ensured all internal & external audits had no controls risks flagged or compliance failures>Accountable for departmental spend within agreed budget in line with current business forecast>Managed multiple concurrent projects to increase efficiency and remove all non-value adds>Provided guidance for individuals via quarterly & annual 1-2-1 reviews to enhance performance>Successfully recruited, developed and motivated staff members to maximise productivity>Presented key department priorities at quarterly business reviews & employee update meetings Show less

Managed a team of 10 Customer Service Advisors and small Senior group, working within one of the UK's leading Educational Publishers.Ascertained priorities and targets to aid forecasting, organising & planning of daily workloadMonitored KPIs to meet all targets taking action where necessary to achieve maximum outputDeveloped comprehensive reports on lead generation, increasing sales revenue & performanceEnsured full utilisation of CRM systems to generate sales and optimise… Show more Managed a team of 10 Customer Service Advisors and small Senior group, working within one of the UK's leading Educational Publishers.Ascertained priorities and targets to aid forecasting, organising & planning of daily workloadMonitored KPIs to meet all targets taking action where necessary to achieve maximum outputDeveloped comprehensive reports on lead generation, increasing sales revenue & performanceEnsured full utilisation of CRM systems to generate sales and optimise commercial initiativesImplemented annual and mid-year reviews to set, agree and review progress of objectivesInformed team of new marketing initiatives & any changes in procedure impacting their work Show less

Secondary Product SpecialistKey Account ManagementDeputy Trade Team ManagerEnsured all KPI targets metResponsible for all customer escalations

Accident Report FacilitatorResolved all customer issues - technical and general enquiriesLiaised between Rover Dealers, customers and businesses throughout the UK in conjunction with Rover Internal Services