Alison Butler Email & Phone Number

Mississauga, ON, CA

Mississauga, ON

• Communicates effectively with various stakeholders including commercial clients, retail clients and company head office
• Problem solves to find effective responses and solutions to customer complaints and feedback in a tactful and constructive way
• Maintains statistical and financial records, using programs such Excel, Quickbooks
• Manages and trains staff members in a supportive environment that fosters in-depth product knowledge and safety skills
• Maximizes profitability of store, contributing to a 60% Year Over Year increase in sales for the enterprise

Lethbridge, Alberta

• Collaborated with colleagues in delivering information literacy instruction to undergraduate and graduate students in several instruction sessions in various subject areas, including business, nursing and writing.
• Delivered reference services effectively to members of the university community, as well as the broader Lethbridge community, both in-person and virtually.
• Gained proficiency with EndNote citation management software and assisted in teaching instructional sessions for graduate students and researchers on using this software to aid in their research.
• Served on a variety of committees including Research Support Services/Scholarly Communication Committee, Reference Services and Information Literacy Committee, Collections Work Team, Student Engagement Team and.
• Assisted with academic research of colleague, through qualitative data analysis of ten years of LibQUAL+ survey data using the data analysis software NVivo.

Provincial Highways Management, West Region

Master’S Degree, Library And Information Science

Bachelor’S Degree, Honours Specialization In History, Minor In English