Alison Mcdaniel Email & Phone Number

Columbus, Oh, Us

Madison, Wi, Us

Madison, Wi, Us

Managed six suppliers nationwide with a focus on reducing ship time, shipping errors and return rate while growing sales and fostering a collaborative relationship with warehouse staff.-Suppliers provided unique management opportunities due to varying inventory with different stocking and shipping considerations such as carpets, large sheet metal body parts (hoods, bumpers), and brake rotors.Business Analysis Project (primary responsibility):-Analyzed customer service inquiries and volume in order to identify improvement opportunities with the goal of optimizing customer service experience and reducing in-office cost through automation and streamlining of online systems.-Prioritized by volume, complexity, impact to both customer and employees, and cost of labor savings, then designed solutions and analyzed results to determine effectiveness following implementation.—Improvements included updates to website layout and extensive back end workflows for customer order placing and management pages to increase customer usability and satisfaction.—Interfaced with IT team to test updates prior to being put into production. Educated the appropriate departments on how and when to use new updates to ensure consistency in-office and in service to customers.—In the end, the project was successful and resulted in reducing total customer contact by about 50% overall and increasing speed and efficiency of remaining contact allowing for roughly 30% reduction in customer service personnel in the face of double digit YOY sales growth.-Maintained online help pages to educate customers on website features and updates with focus on periodically querying customers’ emailed questions to identify and capture most asked about problems.-Fine-tuned project and time management skills through managing multiple ongoing improvements, evaluating performance of past-implemented improvements and keeping up with day-to-day supplier management tasks and problem resolutions.

Notre Dame, In, Us

-Graded student assignments and exams which were focused on intermediate - advanced topics in both Microsoft Excel (nested if statements, pivot tables, macros, conditional formatting, complex graphs, VLOOKUPs) and Access (primarily different types of queries, and form creation).-Worked with students to assist in completing assignments and studying for quizzes and exams

Specialized Master In Business - Analytics

Bachelor Of Business Administration (Bba), Finance