Alison Miethke-Garcia Email & Phone Number

Chicago, Illinois, United States

-Oversaw day-to-day operations for several customer accounts, including data entry, load planning, shipment tracking, and issue management-Analyzed freight trends and identified opportunities for improvement to reduce cost for customers-Managed new and existing carrier and customer relationships, including negotiating rates with carriers-Investigated customer problems, such as order delays, missed pickups and deliveries, and damaged/missing freight-Identified, filed, and managed freight claims for customers-Drove carrier/customer portal compliance for shipment scheduling and tracking-Created SOPs and assisted in training new hires for key customer accounts-Trained and onboarded new hires

Chicago, Illinois

Greater Chicago Area

Las Vegas, Nevada Area

• Resolved customer questions, complaints, and issues over the phone• Outbound/Inbound calls to customers, drivers, internal departments, etc to schedule and update delivery reservations• Proactively monitored order management systems to ensure that late orders and orders with issues are processed as quickly as possible• Supported our Customer Service and Sales teams to ensure our service met our customers' delivery needs

Bloomington, Indiana

• Designed new print ads for over 50 journals using InDesign and Photoshop• Drafted and scheduled social media posts for the IU Press Twitter page using Hootsuite• Identified interesting and provocative journal content for promotion• Created several key components of journal media kits for on-going branding project• Researched and authored blog content for IU Press blog• Drafted author bios

Bachelor Of Arts - Ba, Communication And Media Studies

Concentration-Management, Industry and Policy Specialization-Media Law & Ethics

Associate'S Degree, General Studies

Education record