Contributes to the successful configuration of Zego services for both new and existing clients with the primary objective of completing setups of the product configuration, data migration and integrations in an accurate and timely manner. Collaborates with Implementation Project Managers to plan, coordinate and execute implementation activities including but not limited to, the validation of technical requirements, creating use cases, reviewing client workflows and acting as the technical implementation consultant when needed.Maintain a high client satisfaction score.Obtain 100% accuracy on all projects responsible for implementing across multiple product lines.Aid the professional services team in completing 100% projects on time.

Exemplified skills organizational and time management with the responsibility of a larger, intermediate Portfolio level.Certified to manage and work through newly added properties in the onboarding process. Confidently resolved escalated billing issues through thorough research and guidance to team members.

Operated on CASA utility billing platform to produce correct monthly resident Prebills, ensuring properties quickly and efficiently move through the billing process for our clients to review.Corresponded with clients to obtain resident bills, reports and data to ensure accuracy and consistency of billing practices and results.Collaborated within the operations department as well as other internal departments to work through the billing process and obtain approval so statements can be released to residents in a timely fashion.Calculated utility rates, auditing monthly utility charges and create sub meter read sheets for properties.

Managed a diverse portfolio of clientele based across multiple international markets. Via my communication and time management skills. I was responsible for each clients specific needs regarding their travels. Prior to the trip, during, and after, I ensured every clients experience with Gohagan, Thomas P. & Company is satisfactory. Utilized both email and phone communication to stay in touch with my clients, especially as I prepared them for their travels and excursions. Managed 10 large international travel programs while also continuing to grow and develop more business for the Company. Scheduled out day to day events each client will take part in during their travels. This includes, but is not limited to, planning & organizing transportation for each client and or group of clients, speaking with hotel managers, safari leaders, and other major business partners who play major roles in my clients travel experience(s). Demonstrated extreme attention to detail as each plan I schedule out for my clients travels must be time zone conscious, especially international travel. Developed my organization, communication, and time management skills daily. Stayed in touch via marketing email outreach and cold calls with former clients to maintain strong relationships with the aim they will return again for more travel plans.

Oversaw, coordinated and performed day to day school administrative functions. Served as liaison between students, staff, and parents. Prepared and maintained each students records to ensure they were up to date.

Taught English to Catalan speaking children throughout my spring study abroad in 2016.