In charge of in-market supply expansion in the US, Canada, UK and Australia

Led and developed the Customer Success and Sales departments.- Hired and managed one full-time Customer Success Manager and seven interns- Collaborated closely with the product team to inform product road-map based on client needs and feedback- Ensured consistent and engaging communication flows throughout the customer journey- Drove analysis and optimization to inform the Customer Success strategy. Created and maintained an updated playbook that was shared among all team members to ensure that best practices are implemented across the team.Past projects: - Independently drove over $500k in gross annual revenue through a combination of inbound and outbound sales tactics- Distributed accounts and balanced portfolios of individual team members- Researched, prospected and closed two location partnerships with local location agencies in the LA area, onboarding a total of 300 locations

As Giggster's first CSM, I developed our playbook for customer service and user experience during Giggster's early growth stage.Specific duties:- Worked as an on-call customer support representative for both renters and hosts- Assisted producers and location managers with finding and booking their perfect filming locations on the Giggster platform- Oversaw all potential bookings, kept track of their progress and jumped in to help hosts or renters that got stuck in the process- Provided account management services service for key producers and specific hosts, assisting around specifics such as insurance, permitting, and security deposits- Provided concierge services for all the locations that are managed directly by Giggster- Improved support infrastructure: emailing/messaging tools, phoning tools, tracking systems- Implemented and document new processes

Marketed and promoted concerts at local venues around Santa Barbara. In addition, attended all events put on by the collective.Artists: Electric Guest, Hanni El Khatib, Le Youth, Whethan, Dropout, Glass Animals, Tokimonsta, Viceroy, Ghostface Killah (Wu-Tang Clan)We The Beat is a California-based collective of tastemakers and forward-thinking individuals pushing the boundaries of music discovery and concert production. With a new-wave take on the counterculture movement of the 50s and 60s Beat Generation, WTB strives to promote the exploration of the new and uncharted while blurring the lines between pop and underground culture.wethebeat.com

Acquired by Amazon, 2017.Produced and edited engaging, data-driven articles and quizzes for Graphiq's vertical search engines. Articles were syndicated to publishing partners including: AOL, MSN, Tribune and more and amassed millions of page views as well as generated substantial revenue. My article titled, "Ranking the Best Albums of All Time" received over 38 million page views on the MSN music entertainment page."Graphiq is a semantic technology company that instantly delivers deep insights from the world’s data. Since 2009, the company has amassed the world's deepest and most interconnected knowledge graph, encompassing 500 collections, 1 billion entities, 250 billion data points and 25 billion curated relationships. The Graphiq knowledge graph is sourced from the world's most authoritative public, private and proprietary sources, and forms the foundation of all Graphiq products."

As a receptionist I was expected to be the face of the studio, creating a positive, balanced and organized environment for clients and instructors. My specific duties included: billing clients, handling retail sales, managing client accounts and heavy phone/email correspondence."The 3 in barre3 symbolizes balance, a core value of our business, practice and life. Our classesare designed to transform the body to one of equal balance, strength and flexibility. FounderSadie Lincoln works closely with a team of experts including yogis, professional dancers, doctors,and athletes to craft these highly efficient workouts, focusing on bodyweight exercises andisometric holds."

Created and maintained communications for the YSEALI Innovation Challenge launched by President Obama. Additionally, managed the Lower Mekong initiative Facebook page with over 350,000 followers, created multimedia content, tracked analytics, organized events and served as the Career Editor for the MekongSkills2Work website."The USAID-funded Connecting the Mekong through Education and Training (USAID COMET) project will help universities and vocational centers to increase the number of skilled workers in Science, Technology, Engineering, and Mathematics, Accounting and Tourism (STEM+AT) fields in the Lower Mekong countries: Cambodia, Laos, Myanmar, Thailand, and Vietnam. USAID COMET seeks to bridge the gap between the private sector, universities and vocational centers in order to ensure the supply of skilled workers meets the demands from local businesses. The project will rely on mobile technology, online learning, and traditional in-person workshops to promote regional networking in ASEAN and to help people from rural and marginalized areas access educational services."

Created new and original content for Snapwire's blog, crafted a weekly client mailer using MailChimp, grew social following on Instagram from 9k - 19k, curated photo requests, and performed client outreach using the client management system Intercom."Snapwire is a platform where talented mobile photographers shoot custom images for people around the world. Simply post an image request, and top mobile photographers respond by competing creatively to submit their best photos. Buyers get unique images that match their vision, and the winning photographers get paid."

Managed multiple social accounts for company client American Self Storage, performed extensive website audits, created business citations and meta-descriptions, created engaging content for the client and company blog, and developed basic background knowledge in SEO.

Organized and entered employee data for clients into the CPO administrative system. Demanded detail-oriented work as well as independent management.

Organized and filed client documents, attorney memos, dupes, cost files, correspondence files, and depositions into the digital system.

Demanded extensive product knowledge, impeccable customer service, and the ability to work and excel in an intensive sales environment.

Mentored and prepared new AMIGOS volunteers for their summers in Latin American countries. Leadership and fundraising experience.