Alison Norris Email & Phone Number

Coordinated with other managers to oversee staff and delegate tasks.Created and supervised my team’s workflow and ensured the team completed all necessary tasks.Trained new employees.Created and managed schedules.Recorded performance regarding punctuality, objectives, adherence to company regulations, and disciplinary issues.Used active listening skills to identify employees' issues and worked toward finding a suitable solution.

Represent THAW as the first point of contact for services and programs.Screen incoming calls and assess potential client eligibility for utility assistance funding.Perform data entry of applications and provide prompt resolution to applicant inquiries.Aid with the scheduling of appointments for utility customers.Maintained records of transactions, applications, and/or complaints, proper follow-up as required.Work closely with leadership team to resolve disputes and… Show more Represent THAW as the first point of contact for services and programs.Screen incoming calls and assess potential client eligibility for utility assistance funding.Perform data entry of applications and provide prompt resolution to applicant inquiries.Aid with the scheduling of appointments for utility customers.Maintained records of transactions, applications, and/or complaints, proper follow-up as required.Work closely with leadership team to resolve disputes and complaints. Show less

Managed timecards and assisted in coordinating corporate events.Provided secretarial support as required.Maintained the departmental email account. This responsibility requires responding to employee questions and complaints in a timely and professional manner.Provided payroll information by collecting time and attendance records.Provided secretarial support by entering, formatting, and printing information.Answered the telephone, relayed messages, and maintained equipment… Show more Managed timecards and assisted in coordinating corporate events.Provided secretarial support as required.Maintained the departmental email account. This responsibility requires responding to employee questions and complaints in a timely and professional manner.Provided payroll information by collecting time and attendance records.Provided secretarial support by entering, formatting, and printing information.Answered the telephone, relayed messages, and maintained equipment and supplies.Maintained employee confidence and protected operations by keeping human resource information confidential. Show less

Conducted data entry and managed transactions including cash, card, and check exchanges.Assisted customers at the service desk.Answered and directed calls to the appropriate department and took messages.Assisted in processing invoices.Processed customer's refunds and assisted in settling disputes/discrepancies.Handled the tasks of managing customers' accounts and transaction history in the database.

Restored documents damaged by floods or fire and performed data entry tasks.Assessed damaged properties to determine what can be saved by cleaning.Removed, restored, sanitized and replaced damaged property.