Alison Penepacker Email & Phone Number

United States

Indianapolis, Indiana Area

• Manage general liability claim investigations for 15+ national retail accounts• Investigate and analyze claim data to assess risk value and resolve accordingly• Develop and lead departmental training • Subject Matter Expert for claim wide investigative technology and implementation

Indianapolis, Indiana Area

• Provided compelling claim customer service to internal and external customers• Reviewed and updated critical claim and financial information• Participated in Financial Self Assessment (FSA) Services including: Assessing reasonableness of data as well as identifying discrepancies, and assessing the effectiveness of financial controls• Provided assistance to Claim Adjusters including: Requesting documentation from providers, compiling claim data, contacting claimants, and customer support regarding claims• Oversaw and facilitated new hire onboarding• Managed and audited Claim Professional licensing• Escalated claims to Nurse Case Managers for medical case management

Carmel, In

• Provided flexible staffing to accommodate the daily needs of the school and teachers.• Responsible for the care and assisted education of children ages 1-5 years.• Consistently adapt to the differing classroom environments of each age group.• Communicated daily happenings and children’s progress to parents during pick-up.• Responsible for knowing and adhering to state wide standards for childcare during daily tasks.

Silverdale, Wa

• Led security clearance investigations within region for Department of Defense civilian employees, contractors, and active military personnel under Federal Office of Personnel Management.• Managed and safeguarded PII along with other sensitive investigative documents• Analyzed security clearance investigation questionnaires, including Positions of National Security and Positions of Public Trust• Interviewed individuals and researched public records to fulfill investigative requirements for case types of varied complexity • Managed projects to meet deliverable contract requirements and metrics• Researched and generated leads to determine suitability and qualifications of subject based on contract requirements• Communicated results both verbally and in written form with stakeholders

Indianapolis, Indiana Area

• Drafted email communication between Doctor and patients• Responsible for answering patient phone calls involving questions/concerns about treatment• Edited all written communications for Doctor• Conducted public relations research and recommended solutions based on voice of customer data

Indianapolis, Indiana Area

Indianapolis, Indiana Area

Master Of Arts (M.A.), Public Relations

Bachelor Of Arts (B.A.), Communication And Culture