Alison Reader Email & Phone Number

New York, Ny, Us

New York, New York, United States

Brooklyn, New York

Brooklyn, New York

New York, New York

• Responsible for providing support, analyzing product status & handling communications with members worldwide• Identify technical issues for product improvement; provide troubleshooting & solutions to customers• Consistently hit & exceed daily targets (by ~10%) for retention, email and live chat solving over 11k inquiries• Audited, developed, & replaced protocol for disruptive & banned members who violated the terms of membership• Trained and assisted 10+ new hires, specializing in retention and studio partnership inquiries

New York, New York

• Created a competitive marketing, social media, and print strategy for launch of subscription box membership• Managed design team and wrote, produced, and directed content creation across ad platforms and website• Developed initial evaluation of target audiences locally and nationwide for subscription box membership• Coordinated and developed strategy for launch events, product development and roll out

New York, New York

• Executed sales & PR materials for the SaaS product: outreach, sales assets, case studies, use cases, & onboarding• Created marketing campaigns featuring the revolutionary content management system and client executions• Executed a company vlog featuring the CEO, directed by Andy Kadison; initiated social & email rollout• Promoted based on proven excellence in project management and executing business objectives at every step

Greater New York City Area

• Developed & managed client relations for Viacom, Mastercard, General Electric (worldwide), et al• Led client onboarding to ensure independent project success within CMS, including monthly product updates• Provided in-house content strategy, writing, copy editing, design consultations, and project management• Wrote and executed client projects such as digital and social campaigns for all major social networks• Executed user software testing, including user welcome series; assisted with QA & product development• Implemented new processes & organization to increase design turnaround and client delivery by 24 hours

New York, Ny

• Organized all scheduling, travel, and communication for interviews & seed funding on behalf of Linda Holliday• Created & maintained all CEO presentation materials and industry publications including email & social distribution• Interviewed, hired, and managed four executive assistants and five freelance designers

Soho, New York

• Independently managed all client accounts, communication, scheduling with MindBody, retail, and invoicing • Implemented new organizational structures; maintained and supervised studio space and equipment • Managed business records using Mac Quickbooks, Google Docs, and MS Excel

New York, Ny

• Adjudicated background check & drug test certifications; executed customer support response & inquiries• Wrote and maintained process documentation, adjudication rules, & standard customer correspondence

Wayzata, Mn

• Created and grew the social media and internet presence; ran all customer service and correspondence

New York, Ny

• Ran NYC division of the TimeWave Festival, an international program of live-streamed performances• Organizer and Producer of Velocity Lab: Online Theater and Screenwriting Laboratory for new work• Created, oversaw the team, and executed the New York fundraiser: The International Search for the Grail

Waterville, Maine

Research Assistant to Dr. Todd Coulter, Assistant Professor of Theater and Dance

New York, New York

• Ran front of house and box office under Elena Holy and Britt Lafield, Previously a FringeTern

London, United Kingdom

• Assisted the Community Outreach & Education Programs with their in school elementary programs • Director and Stage Manager Assistant and Production Crew for all performances of the West End Production of PLATFORM held in the abandoned subway tunnels of Waterloo Station.

New York, Ny

• Assisted with booking, scheduling, client communications, and office organization

New York, Ny

• Assisted with the development of special events for the New York based professional dance company

Master Of Fine Arts (Mfa), Acting

Bachelor Of Fine Arts (Bfa), Theater And Dance, English

Activities and Societies: President of Powder and Wig

Single Semester Classical Acting, Shakespeare, Acting

Education record